Wellspace Health

Just called Wellspace and tried to schedule an appointment with them. Was on hold for a little over 30 mins. When it was finally my turn, I got a voice machine telling me that they are assisting other patients and to leave them a voice message. REALLY??? You’re going to make your patients sit on the line for half a hour just to put them through a voice message? I’m pretty sure I’m not going to get a call back. This place is a joke.

So under new management this place has improved 1000% I used to call for hrs and get a mailbox that was full now the phone is always answered I schedule my dr apts much faster. I had a issue with a neurologist office that refused to help me or look into why I got terminated the woman wife of the neurologist office off coyle was rude and unprofessional I have multiple sclerosis and just wanted help to reschedule the dr came out made me sit down for 45min I waited patiently to be told no we won’t help you I drove back and forth trying to figure out why I was terminated the wonderful woman at the office called my medical group which had accidentally terminated me darlene fixed it on the spot got me active gave me a print out to show the neurologist which didn’t help they still refused to help me so darlene said I could file a grievance which I had no idea was possible and did come to find out this woman had many complaints! ty wellspace health my new dr was also amazing I felt like even tho I’m on medi-​cal and the gov doesn’t care about my health they do!