Wells Fargo Bank

Worst branch. Incompetent banker. It wasnt like this couple months ago. They need to train their banker more. Worst bankers ive ever met.

Worst bank experience ever. I had a check made out to my business that I needed to cash today. I was told that because I didn’t have an account at Wells Fargo, I had to go get a signature guarantor from Bank of America which is where I have a business account. So I drive all the way over to Bank of America, wait, and finally get a signature guarantor. Then I drive all the way back to Wells Fargo where I have two different tellers tell me that they still cannot cash my check today even though I have the signature guarantor. They said that because I still didn’t have an account there I couldn’t cash a check.
I’m sure glad I don’t have to deal with Wells Fargo on a regular basis!

Always friendly and efficient! So far each time I have come into this branch I am pleasantly surprised how efficient everyone is and how easily my business was taken care of.

This branch is so busy they need more staff members. I was there 45 minutes trying to find rates for a savings account and after finally sitting down with someone they wanted to push other products on me. All I wanted was the rates. So frustrating and the manager was just standing around welcoming people, he needs to pitch in and help.

I’m really quite surprised that this particular location is lacking positive reviews. BUT trust me… Sometimes locations that are great win some and lose some.(Shrugs*) whadda ya gonna do.
Anyhow… This is based on my experiences; Every. Single. Time. I visit this location I am welcomed by someone cheerful as soon as I step into this branch. Even when I just want to GET IN and OUT… Yeah, I’m human… I’m not all hugs and kisses either sometimes. (RaawR*)
Once even had a situation on having a teller verify a larger check… I know they have to cross their T’s sort of speak and dot their I’s so annoy as it may have been the teller was very helpful and did all his due diligence to help expedite the process. Since that one situation the bank manager remembers me and is happily always available to help quickly now. I even will go out of my way to come to this particular location when I’m not even IN the city.
Even today for example; Nicole, so very polite and friendly helped me with my business account. I think I did about 3 or 4 transactions while there with her and whilst taking phone calls, (sorry*) that would have completely bothered me… (Insert annoyed emoji face here*) Lol BUT she was as sweet as could be, I even was surprised at the end. I mentioned to her I really appreciated how nice she was… She even offered me candy! Lol Some people are just kind, That’s truly refreshing, and appreciated. Wells Fargo these are the kind of employees that keep me banking with you. Thank you Nicole.

This Wells Fargo branch is the worse teller and manager ever. Most of the teller dont know what they are doing, they been transfer form different branchs on a monthly basis. Everytime I walk in for a cash withdraw it will take for ever even if the amount is couple thousand dollars. same for cash deopsit. Im not sure if they care for customer time, bank always tell us” time is money «I guarantee not this branch.
If you don’t have lots of free time to burn, please don’t visit this branch.

I was referred from a friend to go open an account with Chris Huynh, so i did. I made an appointment with Chris. As i walked in the door at the branch Chris was there waiting for me with everything set up, no time wasted. very welcoming, step by step explained everything, informed me with what i needed to know. Great experience with Chris and this location. Thank you.
Justin.

This Wells Fargo branch has the worst manager you can ever deal with. You need to follow up on all her steps. Never get call backs when she said she will call back. Sent in an international wire. Wire was lost. Had her open case to locate funds. Gave me the run around after going back to the branch twice. Took off for a week without letting me know. All along thinking that case was open. This bank is next to worst with bank of America. I will not deal with this bank any longer.

I have always known that Wells Fargo Bank Checks are garbage, well yesterday it’s even worthless than garbage. I will no longer be accepting Wells Fargo check payments. Tried to cash one yesterday and they ask for two forms of ID, that’s fine so I showed them two state issued IDs. Then they have me wait so a banker can process the transaction, when he was finally available, he calls up the person who issued the check and inquired if he has indeed issued a check with this amount to this person. After all of these were confirmed to be correct, he wants more proof. They now want a thumb print. What the hell is this, felt like I am being treated like a criminal. After they mentioned that they require a thumb print, I just had it and walked out of there.

banks are okay.
i’m writing because i saw the most ridiculous person at the drive thru ATM…
06/​28/​2014 @2pm:
we were waiting to see which side (car) was faster. car on the right or car on the left? we waited in the middle to see who was going to finish first.
the lady with long brown hair wearing sunglasses with her long purple sundress took forever (on the left side). why is it that i can describe her to you even though technically you don’t see the person at a drive-​thru ATM? (mind you, she wasn’t that young or that old.)
this is why…
we THOUGHT she was done. so turned on her reverse lights. thought she was ready to go forward and drive away. NOPE. she reversed. then got out of her car. picked up money that she dropped. was she done then after returning to the driver’s seat?
NOPE.
she then backs her car up five car lengths (by this time, we were already at the ATM on the right side in the middle of our short transaction. thought that she scratched her car or something. no. this time, she moves her car all the way back so that she could then WALK TO THE DRIVE THRU ATM!
wow.
started over again. by this time, we were leaving the area.
but i have never seen that before. would have been faster for her to park her car to go inside to use the services. thought drive-​thru ATMs were supposed to be less time at the bank. LOL!
the idiots of the world never cease to amaze me…

Previous reviews On this bank had me a little iffy about coming in, so we tried another bank first but they didn’t offer what I was looking for so we ended up here. Came in to open an account for my 11 year old daughter. Walked in and everyone was super friendly. Over all I was pleased with the service a young gentlemen helped us, (I wish I remembered his name) he was very patient and made sure to answer all our questions. He made sure my daughter understood exactly what she was getting into. That was most important to me. I only wish that the manager understood English a little better!!! I asked her why do I get charged to transfer money into my daughters account from another account but I don’t get charged to transfer into my sons account!?? (who has the same bank) she really couldn’t answer… She simply smiled and said I don’t know why you don’t get charged you should !!
Besides the manager service was great

I have always received excellent service at two different chino hills locations. I was every surprise to meet a teller that was rude. I’m astonished by the fact that the branch would hire someone like her. Someone that does not view customer service as important as the other tellers. The «welcome» guy was very nice though.
Oh~ and let’s just call that unfriendly teller «J”~ or maybe «Jas»

Still waiting for my call about refinancing, almost a month later. Poor Customer service

Wow, where can I start? This branch was amazing, I was greeting by the tall branch manager and a young Chinese girl with nothing but smiles. I was there to open a new checking account and they walked me over to a new account specialist. The banker made it point to offer me water and made the process very easy. The manager also made it a point to make sure I was happy throughout the opening process. I am so happy I decided to open a account at this branch and I hope all the Wells Fargo’s are like this one :)

Came in today around 12 in the afternoon to start up my own checking account! There was this African American dude who claimed he was the «head of this branch» and immediately led me to one of their «best bankers» to get me started on making my account.
All I wanted was to start up a simple account. Not get asked annoying questions like «are you paying for your own car payments or is mommy and daddy still doing that for you?». I told them that all I wanted was to get a checking account started up. About 30 minutes in and all the questioning my banker says he’ll be right back and returns with the guy who’s the «head of this branch». This guy then continues to ask me menacing questions about what I’m going to do years from now when I retire. I’m 18… I’m not thinking about retirement any time soon, dude. I don’t know, I just felt really uncomfortable the whole time… And turns out after looking online, I got set up with a checking and savings account where if I don’t use my debit card up to 10 times a month they’re going to fee me 10 $… That really doesn’t sound right so I’m going back in to either cancel my account or get set up with a diff account because that’s just complete bull! My mom has an acc set up with Wells Fargo and she’s not required to use her debit card 10 times a month. That sounds like mandatory spending to me… WHILE they talked me into setting up a savings as well.

Big, clean, friendly. There’s always water and dum-​dums for while you wait in line. Radio playing overhead, balloons in the lobby area, it seems efficient and professional here. Never a long line. Im always greeted by 1 – 2 employees when i walk in, there are chinese-​speaking and spanish-​speaking tellers — all of which (so-​far) speak very fluent english :) I think this is my favorite WF location, and I’ve been around ;)

Robert Rodriguez is the worst bank manager I have ever met.
I tried to deposit a check at this branch from another bank where I am the power of attorney of. I waited a long time to see a teller and was signaled a few times to go to a teller who was not available. Finally got to the teller, Kyle. First off, he frowned as he began the deposit process and acted as if I was depositing a fraudulent check. He was taking a long time to process the deposit before he got the manager, Robert Rodriguez involved. I asked, «Could you tell me why takes so long to deposit a check?» The manager Robert Rodriguez replied,” I just got here.” He did not explain what he was doing and I found out the next day he placed a 4 day hold on my own check. When I called him and asked why the check had a hold. He explained, «because you were in a hurry and did not want to wait.» He prides himself in misusing his power and would go out of his way to bring inconvenience to the customers. The other employees are slow but this guy made an effort to be especially awful. The customer service is absolutely horrible. Do yourself a favor and go to another branch.

Appalling customer service. Stay away.

Brain dead Idiots work here.

Great customer service. I love the atmosphere, and free cappuccinos. Can’t beat that.