Bridal Exclusives

Kaylee was my consultant and she was AMAZING! This was my first time trying on dresses, so she walked me through each of the different styles and had me try on each one. Once I found the style I liked, we went to pick dresses! She totally stayed within my budget, which was less than $ 800. I knew that wasn’t going to be a lot but she treated me just the same and was so accommodating to all we asked and needed. I found my dream dress here and cannot rate them high enough! I also loved that we could bring champagne and celebrate, it really felt so welcoming and a great atmosphere!

I went here with a friend who is getting married this summer. They treated us all so well and had great customer service. I can’t remember the name of the girl who helped us but she was friendly and very knowledgable.
At the place we had gone before to try on dresses, the lady helping the bride didn’t make sure that the dresses were tight enough which made the dresses look not very flattering. But at Bridal Exclusive the girl was an expert and made every dress fit well on the bride.
Also, the place we had gone to prior to Bridal Exclusive didn’t let you try on more than 5 dresses. At Bridal Exclusive she was able to try on an unlimited amount of dresses.
When it is my turn to get married, I will definately be going to Bridal Exclusives for my dress!

I had the worst experience imaginable here! It was the first place I was going to try on dresses and I was over the moon excited! My maid of honor made an awesome day of it; planned lunch, set my appointments, made sure I had an amazing time! We went to lunch before right across the street to be sure to not be late. The restaurant was a little busy so we called to tell them we were on our way but would be about 5 minutes late. They said that wouldn’t be a problem.
When we got there, I gave my name and the girl said «well since you are so late, you are going to really have to hurry up, we’re extremely busy today» and shoved a clipboard at me. For a really busy day, I was rather shocked to see 3 consultants and the manager standing around at the front desk and only one other appointment happening…
She told me that I was going to have to try on 2 of every style of dress to make sure I know what I want. I am not a stick thin girl, not that there is anything wrong with being thin, I just knew there were going to be certain styles I would not be comfortable in… Welp, I had to try them on anyway. Pretty weird seeing as how I was «so late» to begin with!
We were told how late we were about 6 times and there was no effort to make the experience special for me! We were never offered champagne, there was no talk of what kind of wedding I am planning, nothing! I found a dress that I liked more than the others I had been shoved into, and immediately they started barking prices at me and kept telling me that since I chose to wait till the very last minute, I would have to pay an extra fee, the dress wouldn’t be in the color I wanted, and alterations would be even more than usual. We told them I had another appointment at another store and would be making a decision later that day.
The second I stepped out of the store, I told my friends that it was the worst experience of my life and I wouldn’t buy a dress from there even if I loved it on principle, because of how I was treated. And for them being so busy, it was rather weird that as we left, there was no one aside from staff in the store…

We made our appointment here with about a week’s notice (we came on a weekday — you may need more time if you plan a weekend). I dont know if you can request people, but make sure to try — we were assigned Alyssa and MAN she was incredible.
She sat us down, asked if it was our first dress appointment (it was), and then proceeded to have a «first round» try on where I tried each and every style on — so we could narrow it down. She took mental notes on my likes and dislikes, and NAILED my style by the second round of dress try-​ons. Ultimately, I went with one that was a bit more unconventional — but Alyssa gushed over it alongside my mom and sister… never once tried to upsell on a more expensive dress.
She also brought along accessories (which, I was a bit hesitant on) — she picked out a pair of heels so I could understand length and train, and just a simple little veil and necklace… and the final touch — she offered a bridal sash… and out of the rows and rows… she picked the PERFECT once that added just a little sparkle to an amazingly gorgeous gown.
I cant recommend her higher — she was an absolute gem and for someone like me (that hates the prices of wedding dresses and the formality of it all…) — she was calming, funny, and caring.
We’ll be heading back in around Christmas time to get the dress and look at what alterations need to be made… so Ill update this post later of course… but man… Alyssa… you ROCKED it.

I had my first appointment to try on wedding dresses at Bridal Exclusives in Clackamas. I was super nervous since I am a plus size bride. I thought nothing would fit me or I’d be embarassed squeezing into dresses. Casey was my rep and she was awesome! She made me feel very comfortable and important! The entire staff was friendly, knowledgeable and fun. The atmosphere was calming and clean. They let us bring in wine and appetizers for the group that was with me. They had a great selection to try on that would fit. The transaction was smooth the entire process. Thank you for helping me find the perfect dress for my Big Day!

My bride has received the worst customer service from this location. The manager, Emily. not 100% sure on the name, but either way… once it was determined she wasn’t buying a dress there, but her bridesmaids were getting dresses there, they treated her like crap.
They are terrible at this location… don’t go. Find a local boutique where they treat you with respect. My bride ended up getting a dress at a boutique where the proceeds went to a charity. They were 100 times more respectful and helpful.
It is shocking to me that this place can stay in business the way they treat people.

I was dreading wedding dress shopping, but I’d heard good things about Bridal Exclusives so I started there. Kaycee was my consultant and she couldn’t have been more welcoming and sweet. She made the experience fun & was really knowledgeable about the dresses and the process. I just adore her.

Wedding dress shopping is overwhelming and exciting. There is so many styles and shapes to try on.
Bridal Exclusives took made this day memorable and special. I flew in from Arizona to come and find my dress with my family out here. I was able to set up appointments with ease and they accommodated my time needed within my travel timeframes I took 2 bridesmaids, my mom and a family friend. We were able to bring wine, snacks and they provided water.
Kaycee was my person of action that evening and she was SO, SO, SO wonderful. I truly felt that she listened to my concerns and my wants. She made me feel like a princess and like we where actually friends. We found my perfect dress in 2 hours, accessorized with a belt and got a diamond headband picked out too. (Thank you so much for your time and help Kaycee!)
My wedding is in exactly 6 months and I will have my dress in July with time to come and have alterations. Coming from Spain that is not long at all! They order them for you brand new and it’s nice because all dresses are under $ 3,000.
For every guest with you that checks into B.E. On Facebook you receive 15% off accessories (this saved me $ 53 alone on a belt!!)
I highly recommend going to Bridal Exclusives and make sure to ask for Kaycee!

I could not be any happier with the service there! The who experience was so professional, the woman helping me didn’t try to sell me something way out of my price range (which was my experience at every other store).
They offer a free 2 hour consultation in which they will have you first try on one dress from every style. This sounds exhausting, but it was so very helpful. Once you narrow it down to your top 3 favorite styles you get to go through and choose you favorite dressing in your price range, in that style. and narrow it down from there. Once you purchase your dress they will store it for you for FREE until the week of your wedding. You can even have it taken else where to be altered, and then back to them for the final cleaning.
When you buy you dress they offer a $ 100 preservation option DO IT!!! If you plan to keep your dress, for the love of all things PRESERVE IT. If you don’t purchase the preservation then, it will be $ 199 any other time. still worth it. You can add 3 items to the preservation display box as well.

I had a great experience at Bridal Exclusives! My Matron-​of-​Honor and I had been to every wedding expo, and made appointments at several bridal shops in the region. I was still seeking the elusive gown, however! I even ordered a couple on-​line (reputable stores only — I would never do a knock-​off) and ended up returning them. My Matron-​of-​Honor saw THE gown in a window display at Bridal Exclusive’s Clackamas location and called me right away. I drove out there a few days later on a Saturday, without an appointment, and was graciously helped by Hope. The gown was perfection, and the ordering process was efficient. My bridesmaids also ordered their gowns from here (one worked with Amy and really loved her), and it was a good experience all-​around. We did have them altered elsewhere, especially as a member of my bridal party lives in Seattle. One tip — be sure to be clear about which store location you will be getting your dress from, as we did have a short delay when we had a miscommunication about that.

I had a fantastic time at Bridal Exclusives at the Clackamas location. I was helped by Hope, a very knowledgeable member of the team. I would highly recommend Hope to anyone who is looking for someone with experience and knowledge of all things bridal. Most of all, Hope was sweet, caring, and understanding. The store was extremely organized, which made me able to peruse their collection at ease. There was a large selection of veils and accessories as well!
Thank you for creating such a special moment for my bridal party and me and I look forward to working with Bridal Exclusives during the alteration stage:)

The employees were mostly nice to me, but I felt almost like an intruder. Like sure they were friendly but then another employee would interrupt me while I was talking and start talking about stuff that didn’t even have to do with the store. And the lady who helped me had me thinking I could try on gowns to figure out what I liked, but then she told me I needed an appointment and that they were wait listed (even though there was no one else in the store). So after I peeked around at a few of the dresses alone, the owner of the store came up to me and started asking me questions about what I was doing in the store basically and eventually I just sort of felt like they were kicking me out of the store because I didn’t have an appointment.
The only plus I would give this store is that you can bring champagne and hors d’ouvres and they don’t card when you serve to minors.

My experience was everything a first time or a 5^th time bride should have. The store is beautiful, and clean. I am a first time bride, but this was the last shop out of 5 I had been to. And by far the best experience. My mom and a few bridesmaids came in for the last appointment. I live in Lacey Washington, so I drove far for this. Due to horrible previous experience’s elsewhere we called first and let them know I was traveling after work, and this wasn’t my first rodeo. We told them the style I was interested in, and the size and they assured us they had a variety in my style and size. Sure enough they did. We walked in happy but nervous, again because of previous experiences. I had a list because they have a great website with all the dresses they carry– really cool feature! We brought snacks, and champagne, as they encouraged it on their website! The manager Amy was SO sweet and helpful. She walked us through the store with my list and helped pre-​pull some samples I wanted to try, she even popped the champagne for us! My consultant (can’t remember her name) was super nice! She was even sick at the time. Even though she felt horrible she was awesome to us! She listened to me and my people with me, she gave me time to think, she did absolutely everything we wanted and stayed within our budget. She let me try on like 15 dresses without question or pressure to hurry. She even squeezed me into a few dresses that were too small and made then look good. She was also very knowledgable, she knew all the answers to our million questions and didn’t have to run back and forth to get answers from Amy. They stayed open an hour later for me! An hour! They didn’t rush me or tell me we needed to wrap it up. They enjoyed our snacks we brought and had a great time with us. And I loved the privacy of the place! I got my own little space and didn’t have to share– also something you can request here when you call to make your appointment. My fiancé is in the military and they even gave us 10% off my dress because of it. And for every check in we had we got 15% off per accessory.
I see that a lot of people are upset about the no picture policy. But I didn’t have that problem. They did ask that I didn’t take pictures of all the dresses I tried on, but they said once I found my top two that it was totally ok and definitely after I found «the dress» I could take as many as I wanted. We even got a video of her asking if I was saying «yes to the dress!» I can’t thank them enough for my wonderful experience.
A word of advice to anyone not having a good experience when they are there– tell them! Tell the manager! Let them know your concerns. And if they don’t solve them then call the store owner. Some bad experiences happen because of a poorly run business. My bad experiences I had were because the previous store wanted over $ 1000 for altering a $ 1000 dollar dress, they wouldn’t let me try on more then 3 dresses that they hand picked. Their dresses were behind a closed door that the consultant chose from, you didn’t get to see them-​ever. You didn’t get a part in choosing the gowns you tried. They refused to tell you the designer of the dresses and ripped tags off so you couldn’t know. They wanted $ 100 per undergarment. And $ 850 for a flipping belt! They had a $ 300 storage fee they wouldn’t drop. It could be much worse. So tell them if they aren’t doing a good job and it isn’t a good experience. Ask for another appointment or another consultant and talk to the manager.

I had a wonderful experience at Bridal Exclusives! Ashley was my consultant and she was wonderful. I didn’t feel rushed to make a decision and she really made me feel like the dress I chose was meant for me. The only minor complaint I had was that they encourage you to bring champagne for your group to drink, but then they do not provide any sort of glasses/​cups at the store. Not a big deal, but we brought 3 bottles and didn’t get to enjoy them. Just an FYI to those of you who want champagne.

So my first experience with them was a total and complete disaster. They had me try on a dress wayyyy too big for me so of course it appeared to be more of a fit and flare style. Once it came in and was my size, it was a ball gown. Also the dress was messed up. The hem was super short on one side and the beading and lace was asymmetrical when it wasn’t supposed to be. These are things they should have seen the minute it was unpacked and hung up. But no. Then it was promised they could re order it and «trick» the designer into making it more of a fit and flare. That obviously didn’t work. Then the seamstress was going to add lace and beading and make it how I wanted it but they wouldn’t exactly tell me how. That’s not a confidence booster. This whole ordeal took up a year so thank goodness I had time for this. Otherwise they would have ruined my wedding. Thankfully I was refunded my money and found a much better gown elsewhere. So serious caution when ordering your gown with them. Make sure you try it on in your size and ask a million questions. My consultant was also very very pushy. Like used car salesman pushy.
Now with all that said, I have gone in to look at bridesmaid dresses and recently accessories. Emily has helped me both times and she’s amazing. Totally honest and helpful and always cheerful. I will pretty much only work with her if I choose to get my accessories through this store. So Emily gets 5 stars while the store sucks and gets 1 (none of that were an option)

Remember that scene in «Pretty Woman» where Julia Roberts goes into a high-​end clothing store in Beverly Hills, and the employees refuse to help her? Well, that’s pretty much what happened to me yesterday at Bridal Exclusives.
Okay, so, they didn’t actually refuse to help me. I mean, it wasn’t like I walked in wearing Kleenex boxes on my feet and a stained wife beater — but the consultant who worked with me was so rude and condescending that it pretty much felt as if I had.
Before I came in, the customer service rep told me over the phone that I could bring some champagne, and my consultant would help me for two hours to find «the perfect dress» by putting me in each type of fit to find the right one. Sounds nice, right?
When I arrived at the store with a bottle of champagne and my maid of honor in tow, the first question my consultant asked was about my budget — which was completely fine. What wasn’t so fine was her rolling her eyes when I told her that I’d like to find something around $ 800 or $ 900, if possible.
After this first interaction, a comedy of errors followed:
1. We were discouraged from opening the bottle of champagne I had brought, since the consultant insisted that there were only a few dresses I could try on in «that low of a price range.» (We opened it anyway).
2. The consultant offered me a $ 500 dress that she «guessed» she could find «somewhere in the back.»
3. When I asked to see several other dresses, the consultant nearly refused, telling me that she didn’t want to waste my time. She repeated this phrase at least five times during the hour I was there. Even the first time she said it, it was clearly code for, «I don’t want YOU to waste MY time, and since I’m probably not going to make any commission off of you, you should just leave now.»
4. I wanted to try on a dress that was a little out of my price range ($ 1200), but that I could certainly afford if it was «the one.» She said, «Well, I could put you in it, but I just don’t want to have you trying on all these dresses that you can’t afford and waste your time.»
5. At the end, I did find one dress that was gorgeous and that I really liked. Before I could decide whether or not to go ahead and drop the down payment for it, the consultant said to us, «I had fun playing dress up with you guys.»
At that point, as you might have guessed, we left. But here’s the most amusing part: my maid of honor and I were sharing a dressing area with another bride, and I overheard the friend of the other bride say, «they won’t even let you take pictures? That’s the whole reason why we’re even doing this — she [the bride] doesn’t even have a date set for the wedding yet!» My maid of honor then asked if the friend was in the bridal party, and she said, «I don’t even know yet — she’s not even close to actually buying a dress, she just wanted the pictures.» Yet this woman’s consultant was happily going about pulling every dress off the rack for her to try on — and I’m going to have to assume the bride might have given her a much higher «budget» to work with.
Meanwhile, the person who actually had a date set for her wedding and really intended on buying a dress left the store disillusioned and disgusted, vowing to either buy a dress online or make one out of a burlap sack before going through another production like that.
Moral of the story? Wear tissue-​box shoes and a wife-​beater, and tell your consultant your budget is five billion dollars. Voila! Great service.

I went to Bridal Exclusives in Clackamas after a long day of shopping for a Mother of the Bride dress with my sister. I found a great dress there but decided to think about it awhile. I was helped by Emily. She was very helpful but also playful and fun. Our interaction was only about ten minutes. A full month later I went in to get fitted after deciding I wanted that dress. I walked in and not only did Emily remember me but she walked right over to the rack and pulled out the dress I wanted! I was amazed. That kind of personal attention is rare. Another very nice woman assisted as well but I failed to get her name. But needless to say being remembered by the staff a month later impressed me greatly. Good service, fun and friendly atmosphere!

I came to Bridal Exclusives on a whim while visiting Portland from Southern Oregon. Not only did I find dresses that fit me fabulously and made me feel confident and excited, but the consultant was sweet and encouraging. I didn’t end up buying my dress that day, as my wedding wasn’t for another year and a half, but I have had one other dress experience which was horrible. This lead me to calling Bridal Exclusives in tears and within an hour they had moved around appointments and fit me in during a very busy weekend, asap, so I had time to order a dress! My wedding is now 5 months away and I am heading back up to Portland to try on dresses again next week, and I couldn’t be more happy. A beautiful establishment, with comforting consultants, and affordable designer dresses. Honestly, what more could you ask for?

Basically: customer service FAIL.
I absolutely did NOT get my wedding dress here after I told the consultant I wanted no tool and a light dress. The consultant told me, «It’s a wedding in July, so you’re going to be a sweaty mess no matter what.» Really?! Oh my god.
BUT my bridesmaids ended up getting their bridesmaid dresses there and what a DISASTER. They had to call multiple times, they had my name spelled wrong so when the girls called they couldn’t find the account, then they had the COLOR wrong so they were telling the girls THEY were wrong… and finally, one of my bridesmaids is out of state and she’s having her dress shipped. She called to check the status of it. They said it was shipped. She called to ask them for a tracking number, they said they’d email it. A day later, she called again, they said they’d email it. Another day goes by, she asks them to send it again, they say they would. The FOURTH call for an emailed tracking number finally worked, and that tracking number showed that they were shipping it THAT DAY. So they LIED about shipping it and delayed the shipping almost a week.
WORST CUSTOMER SERVICE EVER.

Dress shopping can be so stressful and for anyone who is body-​conscious, this place may not be the best place for you.
Here’s why: They take you around the whole store and have you pick out dresses in different styles that you would want to try on. At first, I thought this was a great idea. Then I started trying on dresses and because I am not an expert in bridal wear, I picked dresses that looked horrible on me. I had just lost a lot of weight and putting on dresses that made me feel like I had gained it all back took a lot of will power to overcome.
I also left with a feeling that I had to do a lot of work to try on dresses. You also do not have a private viewing room nor is there a lot of space for people to sit so do not bring your whole bridal party here.
Beyond the protocol of the store shopping, I had two dresses on file that I thought I might come back to (thinking back now, they were NOT the right dress at all), and I never got a check-​up call when it would have been an appropriate time to order one of them for my wedding. Talk about a bad business strategy.