Companion Pet Clinic of Clackamas

Dr. Alford has been my vet for a very long time. I do rescue in Clackamas County and bring this clinic lots of difficult furry new clients monthly. This is one of the only Walk In clinics around and the prices are very affordable. Sometimes there is up to an hour wait but the pleasant and efficient staff and doctors make it worth it. Dr. Johnson just saved the life of my 10 yr old Yorkie mix who had a large bladder stone blocking his urethral canal. This surgery and recovery would have cost $ 3,000 at Banfield or VCA. My bill was $ 750. The same hold true for dentals and basic vet visits and vaccinations.

I’ve taken my cat probably 5 or 6 times. Personally, I’ve never waited more than 40 minutes, an I’d say the majority of times, I’ve waited maybe 20 minutes. I’ve found the staff to be fine, and vets efficient. The only thing that ever irked me was one time I drove there and there was a sign saying they were closed. It would be nice if they had posted that on their website or on their outgoing message. Now I always call and speak to someone before I plan to go. Their prices can’t be beat and I’m sure my cat is healthier because I don’t hesitate to take her in because I’m afraid of the cost.

They don’t even deserve one star, I took my dog in to get a flea med and they were out, so I prepaid for it and told them to call me asap when they get it in because we were moving and can’t take our dog inside till he gets the meds. The said the pills would be in next day, so I called in the morning the next day to remind them to call me asap when it was available. They said it should b there in the afternoon, I waited for a call and didn’t get one, ended up calling again to see if they got it, they said yes they did so we went up there to get it and they said they didn’t have it… so we asked why they told us they had it and we drove all the way there to get it and they said yes we did get some in but already sold it… after I had already PREPAID and asked them to call me asap when they got it… so asked to talk to the management and got to talk to the owner and he said he would rather lose a customer then to compensate me for my troubles and issues that occurred! !!! Last time I’ll ever go to them for anything!

We had to put our cat down today. The whole staff was very courteous and helpful. They gave us the time we needed to say our goodbyes and never felt any pressure or were never made to feel bad for our decision. Thank you all for being able to help us during a very difficult time.

Do NOT take your pet here!
BAD CARE! BAD STAFF, incompetent VET.
Neglectful! Inconsiderate. Poorly organized. Poor communication. Poor Pet care.
I recently adopted a year old cat and I found out about this place from the Humane Society, so I thought it was a reputable referral. I was wrong.
As I am a new pet owner, I was not sure of the proper procedure for vet clinics, but I am pretty sure that it is not supposed to be like this!
I took my cat there to get a skin lump checked out (I did not know if it was a tick or not). I called and the office gal told me it was a 15 minute wait for walk ins. I headed over. My cat gets very anxious with car rides and was already a little nervous while in her carrier. The office staff allowed other pet owners to have their dogs off leash in the lobby and dogs were curiously coming up to the cat carrier to check it out. My cat was extremely upset (howling and growling), yet the office staff nor the other pet owners bothered to leash their pets or keep them away from my cat carrier.
After about 40 minutes, I was finally asked to go back with the vet tech. It was quite obvious that my cat was upset (heard by her howling and growling), yet she tried nothing to calm or soothe the pet. She proceeded to try to open the cat carrier door without placing it on the table first. SHE DROPPED THE CAT CARRIER WITH MY CAT IN IT ! The door of the carrier swung open as it hit the floor and my cat fled to hide under the chair!
The Vet Tech acted like it was not big deal and tried to retrieve the cat from under the chair. I said no, and coaxed my cat and tried to calm her down.
The Vet Tech proceeded to just go through a required routine and weigh her. My cat would have nothing to do with her, but the tech secured her to the table with her arm. The cats legs were sprawled flat out at her sides and she was moaning and whimpering in submission and fear. The tech took no notice and proceeded to stick a thermometer up her butt. Not a happy situation.
As this is my first pet, I was not sure that this is the usual routine, so I asked her. She assured me it was. When I picked up my traumatized cat, her paws actually made sweat marks on the table. I have never seen that happen! The Vet Tech told me she could do not more testing, as my cat would not allow it and that I should wait for the Vet to come in and she left the room.
About 10 minutes later the Vet came in. No introduction. He did not bother to look at my cats chart or notes from the tech. He had no knowledge that my cat had been dropped and traumatized. He verbally made mention that my cat looked upset. I told him what happened and he seemed to take no notice of the situation.
He looked at the lump, told me it was not a tick and sent me on my way to the lobby. He spent a total of about 3 minutes with my cat… if that.
And of course I had a bill to pay.
In the lobby, my cat was still howling in her carrier from the trauma. The girls at the front desk took not notice, no compassion, but continued chatting about trivial matter (like lunch plans) and creating small talk with other pet owners. I finally had to ask to be quickly checked out, as I wanted to leave because my cat was upset and had been dropped.
The front desk girl looked surprised, then told me I had to wait. I did. She finally got my chart, figured out the bill, asked who the doctor was (I did not know, as he gave no introduction… simply that he was bald). She wanted to make another check up appointment, but neglected to even bother to see that my cats shots were due.
I will not ever go back to this place!
The Humane Society needs to be made aware of their horrible care and not recommend neglectful places like this!

DO NOT TAKE ANY PET TO THIS PLACE!!!
I work with a rescue in Seattle and we adopt out dogs in Oregon. I have two puppies being fostered in Portland at the moment and they were taken to this vet on Monday, March 23,2015. From the moment the foster walked in she a had a gut feeling the place was no good. They dropped the dogs off for spay and neuter. They went back to pick them up and the people handed the fosters the dogs and sent them on their way.
That night the boy’s, Luke’s, incision was red, hot, and had puss coming out! By 2pm that next day it was even worse than that first night. He was taken back to this vet and waited 4 hours to be seen. They finally get called back and the vet barely looks at the dog and just says to give him benadryl! Not even saying what the benadryl is for. Now by this time the female, Leia, is going through the same thing. They had to be seen in the emergency vet today to get antibiotics and a ton of other things. There is no way this is ethically ok! No vet in their right mind would EVER do something like this!

Affordable prices, friendly service, Dr. Alford was very knowledgable about anything and everything we asked about our kittens, and most importantly they didn’t push to add on extra stuff like getting certain shots. They tell you about and give you the option to do it whenever. Will be taking my cats back!

2^nd issue with this place. 1^st time they could never remember my pets names or sexes or what they were in for (getting fixed only) 3yrs ago. This time I brought 2 in for updated shots (brought in post card from reg. vet to give them) 3^rd pup was to be fixed. Gave more shots than needed to my other 2 babies, could have hurt them or killed them. All animals are different and react different. He gave them rabies shots 1 yr earlier than needed plus others. I called my reg. vet and assured me the extra vaccinations were ok for them, but still he should have done what was needed and asked before he proceeded with the rest. Didn’t tell me that he was otherwise I would have stopped it! Called to tell them this and the woman (recep) was so rude and had a attitude because I was upset and frustrated by what happened she had the guts to tell me they wont service my animals any more. I laughed and said I only been 2x and that is enough for me and my babies. 2^nd of all why would you say you wont service my pets when I am the one who is calling in the complaint and it is 100% your VETS fault for not listening or following the post cards updates. When he should of. There is no reason for you to tell someone they are banned from some where because they have a complaint. So, I am going everywhere and anywhere I can to let people know this is how they treat your animals by not caring and how they treat you when you are unhappy! They don’t even give your pets water. My friend has been several times :(and her pets have been left without water. Just saying… do your pets a favor with anywhere you go and investigate before you take your babies to the vet so they can have the best care. This is not libel or slander. This actually happened on Fri the 20^th and conversation happened today the 25^th before 5pm.

If you care about your money, I’m sure this place is great. If you care about your pet, you may want to go somewhere else. Staff isn’t courteous, place was not warm and inviting. We called and verified hours and wanted to make an appointment. They said come on in anytime, they’re a walk in clinic. We arrived to a note on the door, closed from 1 – 2:30. We waited an hour, and they opened, and we checked in. We were the 2^nd to check in. We waited until 4pm without as much as two words being spoken to us from the staff. We heard several clients voice their complaints with CPC and the staff while we waited. We stayed silent, and just tried to remain calm so our pets could get their shots. At 4pm, almost everyone that was waiting with us, and many others that came in after, had come and gone. But we just sat there, me, my wife, my dog, and two cats in their carriers… for almost 3 hours waiting on this crew to get their stuff together. The only 5 Star feeling I got from this place is the feeling I got when I left. At 4pm, we had all but been ignored for an hour and half, we were handed the excuse again that the staff had to take lunch. I thought that’s what 1 – 2:30 was for? I wish this place enjoyed taking on new clients and their money as much as they enjoy taking lunches. This place was a joke. The staff showed no empathy for my pets, my wife, or myself, as we sat there waiting for hours for some booster shots. My pets and my time are worth more and deserve better.