Honest-1 Auto Care – Clackamas

We have used their service on a number of cars but after spending over 8k or so we are tired of being screwed by their service. Karl seems like a nice guy but after you leave and are told all these things have been done and get home you realize the car still runs like crap. Never ever again. Watch your back…

This is awesome auto service. A specially deal with Tony…
He always giving good advice…

About one year ago, I moved to the Clackamas area and was in search for a car mechanic for my 180+ thousand mile car that I hold dear. After checking a few places and getting referrals from locals, I chose Honest-​1 Auto Care in Clackamas.
I have been very pleased with their service, their recommended future service needs for my car, their customer service, their promptness and just about everything they represent.
I have a short list of items I need to have serviced on my car and with their help in setting the priorities, WE will get them completed in 2016!
Thank you Honest-​! Auto and have a Merry Christmas and great 2016.
Linda Garland

My car died nearby, so I had it towed here. They weren’t able to look at it immediately so I had to wait about a day for the results. After a new battery, everything was okay. Pricing here is pretty outrageous. I was charged about $ 280 for a checkup and a battery change, which really shouldn’t be more than $ 200.
The faceplate to my stereo was gone, so I went inside and asked if they had removed it. The answer was no, they wouldn’t mess with anything like that. The clerk even ran to talk to the mechanic and said they didn’t take anything off inside the car. Turns out they did remove it and it was in my glovebox.
Fast-​forward a month (here’s where it gets juicy). My car dies again and I notice that the positive lead on my battery is extremely corroded and the plastic on the battery is charred and melted. Woah. After several jumps and opinions, I end up fixing it myself by MUSCLING the positive lead off and scrubbing it clean with a terminal cleaner solution. All is well now, but I’d sure like some sort of refund or at least acknowledgement from Honest-​1 as it has only been a month and they were the last party to even open my hood before this issue came around.
I called in and told the clerk what happened and was met with a slough of excuses and phrases like «we just can’t take responsibility for that». He grew angry and informed me that he didn’t understand how I could just assume it was his fault and that I would have to schedule another check with them to get it looked at.
Please spare your dignity and don’t do business with Honest-​1 auto care.

I understand. However why do work that is unnecessary such as the flush and the extra heater hose. Five other mechanics I talked with said that the $ 65 for the flush is just an up charge. The woman whose car you worked on was a single parent of three boys… she said she did no have a lot if money and still you were charging her for unnecessary items. That’s sad.

I called today right when they opened, requesting service for my Wife’s car. She needed a rear differential service and oil change. I was offered an appointment at noon today and an estimated service time of 90 minutes. All seemed good so I scheduled after confirming they would accept a clipper ad coupon for the oil change and would apply the $ 25 for $ 50 deal offered on Unilocal to the cost of the differential service. We dropped her car off early because of errands we needed to run and got a call it was ready early. All was as promised. There were additional higher cost services offered at the time of drop off, but I didn’t mind because there was no pressure when I politely declined. The cost and customer service was great and I would recommend them to friends/​family.

The older lady with the smokers voice needs to take a class on how to treat customers. Went in for an oil change (because it’s conveniently close to my house) but immediately left after being treated rudely after I questioned her about pricing. She told me it would cost nearly $ 80 for a synthetic oil change. I’ll go to my dealership and pay under $ 40 with a free car wash, thanks. Rip off and RUDE.

I always take my cars to Honest One. The first car I took there was my Chrysler Sebring when everyone was telling me I needed all 4 of my brakes along with shocks Honest One let me know I only needed my 2 front brakes and saved me a ton of money. My second car was a Hyundai Santa Fe which was considered an east coast car and was completely rusted my brake line snapped but I had a warranty. Karl and his associate spent countless hours on the phone with my warranty company to get everything fixed and made sure everything was covered so I had no out of pocket expense. I am now bringing them my Ford Escape tomorrow and am postive my car is in good hands!

Brought our work van in to get the air conditioner fixed, and they didn’t fix anything. My husband told them that he had put Freon in our van and it was gone in minutes and that is what these people did NOTHING was fixed!!! My boss shouldn’t have paid them! I should have looked at the reviews first!

The guys at H1 have always treated me with kindness and respect. They let you know what is wrong with your car without pushing you to repairs you cannot afford. They remember your name and are far from sleezy. I get all my work done at H1 and will forever. They even offer an oil change punch card. Ignore the negative reviews this is the place to go. I recommend them to everyone I know.

Avoid these circus clowns at all cost! Not only are they dishonest they do not do the work you pay for completely. i.e. (Forget to put all the bolts back on). Don’t become another victim to these scoundrels and find another mechanic!

I bought a living social deal that gave me oil changes, diagnostic checks, etc. so when I went there to get a diagnostic check in my truck they told me that the coupon was only good for 30 min. And I was going to have to pay more for extra time if I wanted it. I told them no. It’s fine I don’t have the money for extra time. Long story short I show up to get my truck and they proceed to tell me they had done a whole hour and that I owed them money. I DO NOT recommend this place. They come at every angle to get your money without the best in tensions for the customer.

I have taken my car to Honest-​1 for over a year for oil changes and minor repairs. I will never take my car back there after this.
Was told by a dealership my heater core was plugged, so I took it to Honest-​1 to have the $ 900 repair done. They called and said it was not my heater core, but another thing (still about $ 900). I agreed to have the repair done. When I went in to get my car, they charged me almost $ 1200!
Come to find out, there was an additional repair that needed to be done. They claimed they called and left me a message about it, but I never received the call. Therefore, I never agreed to have the additional work done. Yet, I was charged for it.
They did take $ 100 off my overall total (how generous), but I will still out $ 200 more than I originally was told.
The best part? The heater still doesn’t work.

I had an excellent experience from Honest One. Had my car towed there from work on Memorial Day morning and left a note with key. I am new in town and kind of randomly picked a place. Karl called me first thing Tuesday morning and gave me a reasonable quote to replace the alternator, then said it’d be done by 1pm that day! My brake dashboard light was on as well as the battery light. I told him there is probably nothing wrong with the brakes, that they happen to light up together (from past experience). Anyway, he checked out the brakes for free and told me they were good:). Got my car back and running great! I have had such bad times with mechanics in the past year… I was pleasantly surprised and completely satisfied with the professionalism and work done, and added bonus AAA discount. Highly recommend.

I love this place! The only place I will take my car. Karl the GM is amazing and will be honest about your options in your price range. They are kid friendly animal friendly and homework friendly. The place is very clean and they will take you back in the garage area to show you what is wrong, you don’t just have to take their word for it. I recommend them to everyone.

Today, for the second time, my husband had to have his car towed back to these guys a day after spending over 1K to fix. BOTH times in the last 6 months, car had to be towed back day after being «worked» on. We gave them a chance. NOT going back. Sorry.

I will start this review by saying that this business will really frustrate you if you are a busy person who is short on time. Nearly two years ago a man came to our door selling a car care package including several free oil changes and many other items for a very low discounted price so my fiancée decided to purchase the package.
What a mistake this has been. So far we have used 6 of the oil changes and made appointment for all of them. The LEAST amount of time it has taken them was 45 minutes but has averaged 1 hour! FOR AN OIL CHANGE! Words can’t begin to describe how frustrating this has been for us. During the first couple oil changes we had done they did other small inspections finding faults with items on the vehicle that were known to be PROBLEM FREE! ALSO on one occasion I drove all the way home to find my oil cap missing and the funnel still in the filler hole.
The one positive thing I can add is that they are usually friendly but have NEVER apologized for wasting my time.

Not going back here. (Had a check engine light and turned out to be coilpack issue)
1. They offer a coupon special for free Check Engine Light but still ended up charging me 100.00 for diagnostics.
2. They quoted me DOUBLE the cost of the same repair at the dealership
3. They scoffed at me for taking the dealer’s quote (which turned out great BTW)
4. They tried to push extra $ 400 of services that were also unneeded.
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if you are desperate for a Sunday appt. that would be a only reason to consider Honest 1 — at least this location.

Expensive for what you get. A 90 dollar bill for a check engine light? And it was only a fouled plug. Plus I had to go back for them to turn the stupid light off.

Took my car in for a tire rotation and oil change, and was told my oil case gasket thingey is leaking. Normally I would say, «LIAR!» and run, but I knew it was true because there was a puddle of oil under my car all the time and I’ve already had the head gasket replaced. They fixed it same day, quickly, with no fuss, and since then, no more oil leaks! Yay! This does seem like an honest place.