Shannon Landscaping

Shannon came out and gave me an estimate and was super responsive in coordinating the best time to get the job done. They sent 5 guys out and in less than two hours they cleaned up a completely overgrown yard and trimmed the bushes for us, too! We even asked them to clean out some crazy vines behind our shed and they did it no question.
The crew cleaned up every leaf and hauled everything away. They were so nice and we more than happy with the work. They definitely exceeded our expectations.

Customer service is not that this company is all about.
I had decided not to use Shannon Landscape because I was tired of repeatedly trying to connect with them by phone. My last call I left yet another voicemail asking them to call me – I was trying to schedule a date for them to do the work. While waiting for the return call my wife and I decided we had had enough of their abusive customer service and would tell them we were not going to use them.
When the receptionist called back I politely stated we would not be using them. I was quickly cut off with «I don’t think we can ever satisfy you. Good by», click. She hung up on me! This was after having Brian Shannon — who seemed nice, confident, and knowledgeable — not return three (3) phone calls I made to his cell over a three day period. Before this, I was ready to have them do the work, but had a couple of basic questions I forgot to ask Brian when he was here. When I called the office number to try to reach him I had to keep calling at different times to reach anyone. I think I had one return call. Brian seemed puzzled that I had called. Doesn’t he listen to his voice mail? It says «I will get right back to you»! The woman receptionist I spoke with (Marry?), the one who hung up on me, was always making excuses for how they ran their business and «they are so busy» and why «they couldn’t return calls» etc. I am busy too but I don’t understand how a business can have this type of attitude and think it is OK. Especially when you advertise it as a family business; it does have your name on the sign folks.
Another reviewer said it best: «Phone calls take forever to be returned, if ever. If you are able to talk to the receptionist, she’s snippy at times and quite unprofessional. «I don’t recommend Shannon Landscape. There are plenty of landscapers out there who truly want your business and are willing to work for your respect. I don’t respect snippy, unprofessional, businesses with an attitude. Portland is a small town and you can’t treat people in this manner without consequences. Word gets around. Shame on you Shannon.

I never give 1-​star reviews, but we are highly dissatisfied with Shannon Landscape. Customer service stinks! Phone calls take forever to be returned, if ever. If you are able to talk to the receptionist, she’s snippy at times and quite unprofessional.
The guys who came out to do our yard did an OK job but didn’t understand what we had discussed with the landscaper/​owner. There must have been miscommunication on their end over quite a few things. We had to call another company to come out and fix some of their mistakes. Do not recommend!