This is our second time renting space here. We were able to preview availability & pricing on line and reserve what we thought we needed, a ground level 6×8 unit. Upon arrival we were taken to the unit to make sure it was what we wanted which was great. The woman in the office was very friendly. We bought a few boxes and tape for convenience and was able to return the leftover boxes without a fuss. Only knock on the review was the unadvertised mandatory insurance.