Frogbridge Day Camp

My son returns home very happy every day. Great camp! The best!

The physical grounds is beautiful and the potential for this place is huge. However, the managerial staff are irresponsible, not opposed to lying, and solely money-​driven. They don’t care about the children’s experience, nor about making a parent/​guardian feel comfortable with leaving their enrolled child at the camp without being targeted for expressing disappointment in certain discrepancies between what is actually marketed online and during the open house and the actual camp. Should a child complain about the broken equipment, the extensive duck feces covering the volley ball sand pit, the lack of sufficient air conditioning in the buildings, not having continued access to the ice cream and slushies (liked promised during the open house), the towels being the size of a face towel, the popular kids vs. the outcast kids dynamic that the counselors choose to ignore, etc, the child is targeted and intimidation tactics are set into place by the staff.
My sister is 13 years old and very conscious of her surroundings and was very aware of what to expect based on what they market through their website, the videos, and the information distributed at the open house tour. Her exact words were, «This camp isn’t worth the price.» All I needed, was reassurance that my sister would be safe and that I would be able to check up on her while she was at the camp. When I attempted to pick her up on the second day of camp, after I had communicated my sister’s disappointment, I was not allowed to drive in. I was told I had to wait for the busses to leave. I was fine with this until I saw the man directing the traffic allowing other parents onto the property to pick up their children. I decided to leave my car at the front of the property and walk to the gazebo where I found my sister surrounded by counselors. Later that same man was told to come and explain why he wouldn’t let me through, especially because I had expressed that I had an appointment with Frank. He lied about letting other parents in after not allowing me to come through and had no comment about why there were no more busses that needed to leave the property on the premises. The managerial staff also lied and stated in front of me, that I had not reported a problem the day before while picking up my sister (the lady signing the children out decided not to acknowledge me when I attempted to sign my sister out, since I apparently look so young and I reported this in an attempt to avoid this type of treatment when picking her up in the future. I am 28 yrs old). After I saw how aggressive they were with my sister after I asked her to explain to Frank what she had told me regarding her experience as a camper, and after noticing that they are not opposed to lying to me regarding my experiences with them, I told Frank that I am going to need that full refund he told us about at the open house because I no longer feel comfortable leaving my sister here. He verbally attacked me in front of my sister and asked me why I am so concerned about my sister since my mother wasn’t even there. I couldn’t believe my ears. He actually thought that since I was a sibling, I should not care about the wellbeing of my little sister. He then wanted me to accept a verbal confirmation that he would mail me a refund check and to leave the property. After I asked him for written confirmation, he blew up on me again and continuously asked me if I seriously did not believe his word that he would mail me a refund check. He continued to state that, he can’t believe that I would trust him with my sister, but wouldn’t trust that he would process a refund and mail the check to us. I did my best to bring him down to earth and explained to him, for the very reason I don’t trust leaving my sister in that camp anymore, I do not trust him following through on the refund and I don’t want to have to return or turn this into a legal matter. Ultimately, they processed a partial refunded. They falsely claim a «full refund» should the child not want to continue in the camp and charge $ 200 for each day the child is at the camp within the first week.
I wouldn’t trust these people with the care of any child. I fear for the emotional and mental safety of the children here. There is a serious bullying issue at this camp being conducted by the managerial staff and condoned by Frank, the owner. I am extremely disappointed because when I met Frank at the open house, I truly thought he was a decent person. His behavior and inability to hold his staff accountable for their actions opened my eyes to a dangerous place to take your children. If your child expresses any disappointment in this camp, please listen to them and get them out.