Weingartz

I will have to say, that Weingartz stepped up in the customer service department. They took it upon themselves to fix our bad experience. Thank you again. My husband and I For sure will be back. Everyone deserves a second chance!

Used to be a fan. ‘Til last week. Called for home service on my John Deere — annual maintenance and a belt repair — same service we had last year. This year, the told us they weren’t offering that, but they’d come to pick up the equipment. When they got here, they told us there was a $ 60 charge — not unreasonable, but they hadn’t mentioned that on the phone. So they take the equipment in, promise it for Wed., and when we call for a delivery time on Wed., they tell us the part isn’t in, is due on Thurs. We call on Thurs., at which time we call and they tell us that the part actually HAD arrived on Wed., but they had not yet gotten to the repair. They promised completion and delivery on Friday or Sat. At 3 pm Sat., they called to set up delivery on Tuesday. When I complained that they’d promised the delivery on Sat. and should at least get delivery on Monday, I was told I was out of luck. But here’s the kicker:
When the woman called to schedule delivery, she said that there was a balance due. I said that I knew that, and that my wife had told me X. At which point the woman on the phone hesitated and said, «okay.» Responding to her hesitation, I said, «Why? Do you have a different number?» She rolled off a set of figures which were actually $ 30 LESS than my wife had been quoted. IOW, this woman was perfectly content to allow me to make a $ 30 error in her favor.
Bottom line: next year I’ll look for alternative service.

Upon multiple trips to this location (even after the physical location was changed) the staff remains a group to drastically under deliver. The knowledge of the staff is hard to reach, it being vastly drown out by the inability of the staff to hold their snark comments to them selves. Having years ago gone into the store in search of a 52″ Exmark I stumbled across this location and was so appalled about the way I was handled I traveled to another location just to avoid talking with any of the staff and purchase my equipment and be down with them.
Upon my trip to the OTHER location I was greeted as an equal and was able to discuss my options, rather than being looked at like an ignorant customer I was merely looked at as an uninformed customer who the time was taken, despite a busy store, to explain all of my options and get me into the right machine.
Flash forward to today where I use this Clarkston location for service parts ONLY as a last resort, needless to say the store managed to take care of that and with a recent trip in and the comments of Chris one of the service part guys, of who I was NOT even working with, I have cut all ties with this location.
I would rather loose all of the profit from a day with down equipment than to continue to help this location and these individuals limp along as a «Weingartz» the not only give the company and brand a bad name but they are a disgrace to customer service.
I would tell you to take your kitchen shears and cut your lawn no matter the size rather than have to deal with this horrendous store, and their poor excuse for employees.

With a competent staff, and clean, new building, this is THE place to go for new equipment and parts/​service. While they may be priced a little more than other places, your getting your monies worth. When it comes to that kind of service, you don’t want to skimp, believe me.
If these guys give you advise, take it. They know what they are talking about. A local, family owned business since the 40’s, Weingartz is a trustworthy place to go.

Being married to a Guy’s Guy means that I am taken to places that I have never thought to visit before (U-​Haul stores. Bass Outdoor Pro Shops. The {women’s} showers at any of Michigan’s State Parks). This place would be one of them.
While I can’t call our visit there to find replacement parts for a Honda HS35 snowblower circa 1983 the highlight of my day, I must say that the folks behind the counter were quite helpful and friendly. I didn’t even really mind the smell of engine oil that permeated throughout the store, which normally would have me retching into my scarf and initiating emergency mouth-​breathing maneuvers. Should I be in the market someday for a replacement blower, say a Cub Cadet or even a Lawnboy (snicker), I would certainly check this place out first. Should you be, I recommend it.