Clarion Hotel Conference Center Louisville North

I should have read the reviews before booking though
. Usually when I visit our client in the area I stay elsewhere but there is a very large conference going on this week so the Clarion was the only option. Big mistake. Yes the hotel is beat as described by other posters. Service has been OK as the front desk worked hard to find me a decent room. As an early riser I was disappointed that the only option was the room coffee as the restaurant did not open until 6 or so. Room coffee no thanks and one look at the condition of the coffee maker sealed the deal.
My biggest disappointment the fitness center. If you like back to the future you will love this gym. This is where old broken down machines go to die. Want to watch TV forget about it as the remote is sans batteries. Half the treadmills are broken or the belts are loose or the safety keys are missing. The universal is an accident waiting to happen. Don’t use it or you are opening yourself up to an injury. Want to wipe down the bike after using it, ha!, the disinfectant wipes are dried out. Hey management just put a lock on the door, The gym area is disgustingly gross.
Hotel manager the the front desk received 2 complaints this AM. I’m here until tomorrow if you wish to discuss face-​to-​face.
Buyer beware. go elsewhere…

We stayed at this hotel for 2 nights because it was recommended from the Unlimited off-​road event page! Rate was great and the front desk staff were very nice! That’s about all I can say nice about it here. The first room we were in had something wrong with the air and one of the beds was broke. We moved rooms the next day and the new room is ok. We went to the bar and the first thing from the bartender was «I’m closing in an hour» not hello not how are y’all nothing. So we order a few drinks and I wanted to order a pizza and she said I would have it sent to ur room cause I won’t be open. We said why are you closing so early and she said well legally I have to close by 230 but there’s not enough business in here to stay open. At that point there was 10 people in there. She proceeded to be RUDE off and on. Then comes this guy that ask who’s the annoying couples and that he recommends that we relax bc he knows the owners. I was drinking water and only had 1 beer all day. My husband did get loud with her, but it was because she was talking to him like a piece of shit, like he was a child being scolded. I will say that this place is loosing some serious business in this bar and possibly running return guests off because of her attitude.
We were not the only ppl she was rude to. We will not return to this hotel and will recommend that Unlimited off Road does not promote people to stay at this hotel.

We stayed there for three days last weekend. We were in town for the NRA convention. We picked that hotel for its reasonable cost and they advertised shuttle service to the convention. When we checked in, there was no shuttle service and no explanation as to why.
We stayed in the tallest of the three buildings and except for glacial elevator service, it was OK. Nice views out the window over a pond. Bathrooms were clean, but very small. Mattresses clearly needed replacing. My friend woke up with a sore back every day.
All the food was served buffet style. Prices were $ 8.95 for breakfast and $ 15.95 for dinner. We thought the food was fairly tasty. No complaints there. Waitstaff was efficient and very friendly.
We did like the location, right at an exit from I-​65. It was a 15 minute drive to the Convention center.
It may not have been the greatest hotel, but certainly wasn’t as bad as some of the reviews suggest.

Stay away. So many spiders. Inside outside everywhere. Very old hotel. I would have rather slept in my car.

CORPORATE GREED AT ITS WORST
I made a reservation at the Louisville/​Clarksville Clarion with EXPEDIA and cancelled it within twelve hours. I used EXPEDIA because of its no cancellation fee policy. I was not advised of a cancellation fee. My charge card is being dinged over $ 878.00 for a cancellation fee. My husband is in the hospital at Norton Cancer, U of Louisville for pancreatic cancer. He was not discharged as expected. I was not notified of any fees on my reservation confirmation e-​mail (reservation contract). I only discovered these fees upon upon receipt of reservation cancellation e-​mail.
I believe this is a totally unrealistic and outrageous sum and, for lack of a better term, this is a fraudulent action.
BEWARE! BEWARE! BEWARE!

This hotel is rude and racist. It’s gross. The could not get my reservations correct. They did not clean my room for two days in a row. They don’t value customers even when you bring 42 guests and 100 guest for a diner party, I explained to them that the broke into my hotel that there was an issue the manager Conrad told me he didn’t care. When you try to reach out to Choice Hotels it takes four days for a response.
This hotel has a bad habit of mistreating people of color. There is no reason to stay here. The only silver lining is that the bed was comfortable.

In late 2015, we booked the Clarion Hotel through
. Per our agreement, we reserved twenty-​five rooms for our guests and contracted to host our rehearsal dinner and morning after brunch there.
Many months and countless calls and emails later, on April 25, 2016 I sent an email to Tammy Sharp, director of the Clarion Louisville North.
In the email I listed some of the reasons why I had reached the point where I felt that contacting the regional director of
or the owner of the Clarion was the only way I would get her to do her job.
Pre-​Wedding:
Below are some of the issues that I listed in the email:
* Last night our maid of honor, Nesha Christian Hendrickson arrived in town. When she asked for a different room in an area with a working elevator — she was told that was impossible. She is now sleeping on our couch;
* I have a family member who will be staying at the Clarion who is not able bodied. Nesha suffers from periodic bouts of back pain associated with scoliosis;
* You were given our credit card number two weeks ago, but have yet to charge the card — an actions that appears to be solely based on our decision to bring our own pizza in for the rehearsal dinner. Which may I add is not addressed in the contract;
* Suddenly we have to supply our own paper plates — an issue that was never mentioned before,
* You NEVER call myself or our wedding planner back;
Ultimately, over twenty-​five guests booked rooms at the Clarion. The Clarion made thousands of dollars off of our wedding. And yet, during our guests stay — there were numerous issues. Including but not limited:
During the Wedding:
Constantly clogged toilets (so much so that several guests had to be moved to new rooms because of the fecal matter that overflowed from the toilets);
Wet beds;
Failure to investigate or even engage with a guest’s who’s room was broken into;
Constantly requesting identification from our African-​American guests;
On my last day at the Clarion while walking through the lobby, I heard several staff and I believe a manager discussing the morning after brunch. While I can ascribe no negative comments to them, I do not understand why they chose that area of the hotel to discuss how shocked they were that so many Bloody Mary’s were drank at the brunch.
I am profoundly disappointed by our treatment by the Clarion and distrustful of

Horrible smell, beds extremely uncomfortable and tv didn’t work. Hotel modestly reduced our bill for the tv problems but I wish we would have just passed this place up and driven home after our night in Louisville. They also told us the wrong room at checkin which led us to continue trying to key into someone else’s room (who eventually said something) and then schlep way back down to the lobby for a new room. If you have problems with allergies you’ll need your whole arsenal to fend off the many allergens here-​lest you be up most of the night like me. Miserable and regrettable stay.

The good: lobby is pretty and hallways clearly have berm updated. The indoor pool is nice and clean. The desk staff were nice upon check in and another gal at front desk was helpful in getting a beverage since the soda machine is broken.
The bad: clearly this hotel has seen better days. Linens are new but beds sure aren’t see photos! The restaurant staff was rude, acting annoyed that we even ate there. The food was not very good especially trying to determine which was which between pork and chicken. The buffet table gets too hot and some of the food was dried out. The coffee maker in room filthy. The black out curtain is gross see photo. The room smells horrible which is making me sneeze a lot. I think the one bed in my room is broken as it has a bar ha going from underneath. They’re in a remodel but have been told my room is compete. The elevators are scary like they don’t start stop and open right and they drop in an odd fashion.
And who puts s helicopter landing pad in the middle of the front parking lot? We were told its for the hospital but for the love of God who does that?
The K building is NOT handicap accessible from the parking lot and the bathrooms are too narrow.
Oh and forgot the dresser in my room is broken too.
Lots of things that add up to a never again will I stay here.

After reading the other reviews, I’m very confused to what they’re all complaining about.
I’ve stayed here for the last four nights because I’m in town for work and haven’t had. A single complaint or problem. I haven’t smelled any mildew, saw any dirt covering anything, or head any complaints about the neighborhood that the hotel is in.
The beds are comfortable and the water pressure in the shower is good. They also have a bar and a buffet (not free but worth it).
This hotel is on the older side however, but they do a lot of upkeep to make it say updated. The only thing keeping me from giving it 5 stars was the staff I interacted with while checking in.
There were three girls all working the front desk and I stood there for about 5 minutes before any of them decided that they should help me.
I would stay here again because for the price and the quality for what you get it, I think you come out ahead!

The environment is scary, the neibough hood is scary, no restaurant closeby, the food sucks in the onsite restaurant. The room is dirty, the coffee machine is dirty, the toilet is dirty. The hallway is smelly. I would like to change a room but I was too tired to do so. My room in on key wing, I had to drive around the building with bunch of luggages to carry, no wheelchair access from parking lot to the building. Never again. I pray tomorrow comes faster so that I can check out.

Ok. Probably more of a 3.5 than a 4, but I’m rounding up. I think a lot has been done since some of the other reviews. The lobby looks and smells wonderful. It was like litely peach scented. Very modern and warm interior.
The pool area was one of the nicest indoor pool areas I’ve walked through.
My room in K wing was renovated. Nicely sized and clean and modern. It had a lite green apple scent. The hallway, which looked like it had new carpet and paint needed air conditioning and/​or ventilation. It was stuffy and had an odd smell. The elevator was hot and smelled like dirty mechanical grease with a hint of BO.
Desk staff very friendly and professional. Check in was quick effecient and friendly. 91 312 514
I’d definitely stay here again. Hopefully the hallways and stairwells and elevators get proper ventilation soon.
Other big draw back, hotel restaurant closes early and there’s nothing in walking distance. Everything is a 10 minute drive or so. Limits my ability to have a few with dinner… that said, seems like everything around here closes pretty early except for some of the trendier places downtown in Louisville.
.but for the price, the room and hotel is winner. Lots and lots of parking.
The place is more if a complex, with several buildings and wings.

Looks are very nice, loads of parking spaces, and nice pool are nice view. However, it’s not sanitary at all, it smells weird, lots of prostitutes, either snot or male stuff on the bed, wifi isn’t horrible but it’s not good either, it’s okay, fo far my experience is a three star but I will add on later tonight…
Only two elevators for all 9 floors. The sign that says renovations are under way needs renovation it looks 10 years old… Now 2 star review…
Wow… I came out to the lobby because it’s only place you can get wifi, and the 4 workers left when their shift ended and no one is at the front desk yet… It’s been 15 of no one at the front desk two groups of people have come in looking for a room to stay and no one was there to help them…
One star. I left a lot, some thing I found in my bed would be inappropriate to mention. Breakfast cost extra, I guess we will leave and eat something else tomorrow lolx
Also they have hazardous substances in a container kids can easily get to, acids, chlorine and chloride. Also a room (right by other hotel rooms) that said to stay away from it, because of radio active stuff…
I’m sitting out in the lobby again to get wifi, and it’s hilarious seeing so many people ask for the hotel to hold something for them, the hotel keeps losing stuff of other people’s…
OH AND someone said in another review that the ac is broken. It’s not BROKEN, they just have ONE window unit per floor, aside from the broken one in the room.
And last night I forgot to tell you about my experience getting ice. I called the desk to find out where the ice was and they said it was n the front on lobby. Sadly it took forever finding it, and getting stuck on an elevator, I also came across an elevator which didn’t say out of order, but it had no buttons.

Old and smells terrible like moth balls. Air conditioner broken, drain in shower broken. No one inspects the room after it has been cleaned. It is old an run down. In 1975 it was probably state of the art. The customer service is OK. The restaurant has portable air conditioners all over the place because the permanent ones are broken. The free wifi is slower than dial up Internet. I will stay downtown Louisville next time.

Okaaayyy… So I went to a family reunion this weekend. The location of the Center was convenient bcz our cookout was at the Aquatic Family Center which earned them one star. Secondly, the staff at the check in was friendly and fast which earned half a star. Our beds were comfortable and I slept well after a long fun-​filled day so that’s the other half a star equalling 2 stars. Otherwise I wasn’t happy with my stay. As soon as we opened the door to our room there was an awful smell!!! It smelled like mildew but someone tried to cover the smell with baby powder spray. The swimming pool area and bar were nice. Not sure if we’d come back though.

This place stinks. Quite literally. Our room was in the k wing which hasn’t been renovated yet but quite honestly I didn’t think the lobby smelled much better. It was a stench of burnt tires and chemicals. The elevators were probably the worse! The personnel was nice and courteous and the smell was more subdued in the room. We had dinner and breakfast at the restaurant because we did not want to drive after two long days on the road but would NOT recommend the food, it was at most bland. I would say the service was the only redeeming factor of this place but I would definitely not come back.

I have stayed in a lot of places, the ones that were bad you knew going in. This Clarion is AWEFUL, the lobby and pool are beautiful, the rooms, food and most of the wait staff… S U C K. If I could afford to move my family out for the next two nights, I would.
Yes the hotel is being renovated, but the problems here are mainly staff side.

Nice hotel. They are remodeling a little still. Nice rooms. They do not have a free breakfast but a restaurant that serves breakfast, lunch and dinner at a price. It is a conference center so that explains the no free breakfast. Nice pool too.

I’ve stayed here before and enjoyed it. I’m sorry I returned.
There is no remodeling going on but there needs to be. I was horrified at how badly everything looks, with the exception of the lobby. The elevator had a horrible substance on all the buttons my entire stay and the hallway to my room looked like it was done in late 70’s.
My bed was on a fiberboard «foundation and the mattress slid if I moved. The room had a horribly spray scent that was being used to cover something else up.
The staff seemed unhappy during my stay — complaining about one another in the restaurant and the lobby.
The restaurant was a horrible dark grimy area and I refused to return.
I have called several times since leaving to find out if I left a toiletry bag behind. The desk personnel have been grumpy and unwilling to help.
I urge you to find another place. I know I will.

I can only assume the person who gave this place 5 stars reviewed the wrong hotel.
I’ve been here for 45 minutes and am on my third room. The first room was a king bed only… no hide-​a-​bed. The second one the door didn’t unlock. When I went to the desk to tell them, the nice lady told me my cell phone probably wiped out the cards.
Mind you they don’t have luggage carts so we had to schlep our luggage all over creation.
It smells weird in here.
The air conditioning hasn’t been on in what feels like weeks.
The furniture is chipped and nasty. The bathroom is tiny.
I’m not sure what interior designer decided this border matches these curtains.
The pool doesn’t open til 9 am and it’s no where near roms.
The curtains are plaid. I like plaid
For the curtains they get one star. But everything else is a nightmare.