LensCrafters

Lens crafters was great but the optometry is not. They will tell you your insurance is good without checking it and then bill you. I wasn’t sure if I was eligible for an exam, they told me they checked and I was good and so was my daughter. Even when I wasn’t set in getting an exam and they were reassuring me I was good for one. I went to get my contact prescription later and they wouldn’t release it because I owed money. I asked for what? The lady reported her book wasn’t upfront and she couldn’t tell me why I owed but she wouldn’t sell me anything until I paid. It was so embarrassing. Also, they were billing some address I never lived at. When I questioned why they said I was good for another exam the response is we have too many tricare patients to actually check upfront, they assumed I was good. Told me one thing and had me sign another! I asked for her name and her supervisors name. She gave me his name, wouldn’t give me his phone number, or say her last name. They need less tricare patients in my opinion and training in customer service.

Expensive, be prepared to spend $ 300+. Lenses are $ 275, 50% off that, plus the cost of frames. My goodness. The lenses never cost me that much at other places. Needless to say, I walked out of there with my prescription and no glasses.

Rude and overpriced.