Service King Collision Repair of Clarksville

Service king at this location went way above and beyond my expectations. I experienced professionalism and profound compassion from them. I needed my entire headlamp assembly and the bulbs replaced and had all the parts but could not replace it myself because of the dent in my hood. They took a look at it and fixed the hood dent enough to replace the assembly and bulbs right there in the parking lot without compensation. I cannot thank them enough. Such a blessing. I will always take my vehicle here for any future needs.

I had a fantastic experience with these guys. I was in an accident a week back and USAA recommended I go here. They called me to set up an appointment and took care of everything with USAA so I didn’t have to worry. My car was finished 3 days earlier than they said it would be and it looks great. On top of everything, my husband is deployed and I work full time so I was having trouble scheduling a time to have someone drive me over there and pick up my car, so they actually sent a couple of guys over to my house to drop it off. That really meant a lot.

Sweet jesus! Do not under any circumstances take your car here. I was in a car accident a few weeks ago and Geico told me to take my car here for repairs. Now the front of the house staff was friendly and assured me my car would be fixed and good as new. On the other hand the people in the back that rebuild and paint your car are completely incompetent. I have a pearl black 13 chysler 300s, I had major damage to the front passenger side and minor scratches and a small dent to the whole side of the car. When the gave me the car back the first time they «fixed» everything but the light which wasn’t in yet. But they didn’t fix the scratches on the side. Fast forward 4 visits later the paint is now worse. They ate through the clear coat and even the paint on some areas. There is a spot on the door where you could see the guy just let the buffer sit and eat through. The hood has uneven gaps all around it. They broke a mounting clip on the grill so it’s loose. They buffed scratches into the chrome. Last but not least they over sprayed clear coat on one of the windows!
I wouldn’t send my worst enemy to this shop. I got with Geico and they are taking my car to get fixed at the dealership and they are sending the bill to Service King. This place gets one star because it’s required to make a post and I guess this place is good for getting back at people you don’t like by sending them here.