Amtrak

If I could give a zero to Amtrak in St Petersburg (STP) (or its subcontract bus company) I would.
The first 19 of my 20 hours with Amtrak went very well and I applaud the Amtrak teams in Charlotte and Cary NC and the teams onboard the Piedmont and Silver 91 train lines. My trip had gone so well, I had already sent recommendations to two family members and some friends advising definitely better than a plane for travel under 4 hours and travel over 12, I recommended getting a sleeper or roomette instead of coach.
All was good … until I got to Florida.
The Amtrak team of bus driver and attendant working on 17-​DEC-​2015 from 12pm to 2pm based out of the St Petersburg location should both be reviewed and reprimanded for their rude behavior to customers.
I think the team in STP might be with a subcontract bus company rather than Amtrak itself. I am not sure, but today, I plan to find out so that I can speak with all of the appropriate supervisors and regional managers about what happened yesterday.
When I asked the driver of he would like to check my to ticket, his response was «that depends» and he then just stood there looking at me like I knew what that was supposed to mean. He was grumpy and rude to all the passengers, most of us who had just traveled 12 or more hours. To put this in further context, I was advised by staff in Charlotte to confirm that my luggage was transferred from the train to the bus. I had already approached the bus driver to ask if all the luggage had been transferred and he said no. I then was Witt the driver as the baggage was being transferred and together, I confirmed that was my bag. It was after the bags had been loaded and and was still standing by he door of the bus was when I asked would he like to heck my ticket when I got the rather odd «it depends»
response that was not conveyed in any sort of a joking manner. He then just sort of walked away leaving me hanging here wondering «WTF?» I had to approach him again with electronic ticket in my Amtrak Solti get on. I just found this very odd after we had confirms my bag was already on board. Did I smell? Had I been rude? What in the world had I done wrong is beyond me. So I got in the bus and aside from the bus
At the St Petersburg station when collecting my bag beside the bus along with all he other customers (about 10 of us) the attendant first asked for my claim ticket, which I had and gave to him. He then. asked what my bag had in it. I said everything was unlocked and he was more than welcome to look through it. He said no he did not want to do that, but just wanted to know what was in it. I told him I had clothes, my toiletries, my brief case full of documents and a small travel safe. All also unlocked. He then asked where I had checked the bag. I said I got in the bus in Tampa. He said where did you begin your journey, I said Charlotte. He then asked «What is your name?» And I told him «Jason Sharpe». With each question he asked me he became ruder and more aggressive. I finally asked, «Are we done here and am I free to go?» He said yes. So I went to sit in the station to wait for my mom who was on her way to collect me.
While I was sitting in there, the attendant came back in and in front of the other customers kept yelling out more questions at me about the checking in of my bags. He asked me name again and I told him again and spelled it for him. I said I had not done anything wrong and he was making me feel as though I had. He said I had not done anything wrong that the team In Charlotte had. It was clear this rude man was out to get his colleagues written up. I was feeling very uncomfortable so I left the building to find somewhere else to wait for my mom.
While standing outside another passenger, a very nice lady, came up to me and said, «that man would just not leave you alone! He was so rude.» She mad either comments, but this is third party so will not say more. What it did make me think though was that the other Amtrak team members had done a good job and this guy was about to ruin that. It also dawned on me he had asked my name at least three times but I did Jong have his and he did not have a name tag on. So I went back to the station to get his name.
When I walked in. I asked him «What is your name?» He refused to tell me, but said instead said «Sit, I need to weigh your bag, put it on he scale.». WTF?
He had already said we were done, I had already left the building and now he had some right to demand I hand him a bag that I could have just repacked during the 20 minutes I had just been outside.
He continued to refuse to tell me his name and it angered me. I told him he was a jerk and he told me to leave the building. I went outsid to try and calm down and then went back inside and he said it was private property and he was going to calm be police on me of I did not leave.
NPS 8 to NPS 0 in the last hour of 20.