Cox Air Conditioning & Heating

I am making this review because I was left with a bad taste in my mouth with the Cox Heating and Air Conditioning estimate process. The Sales Engineer arrived on time and looked at the system that needed to be replaced. He was a nice fellow, and very friendly. Then we sat down and he calculated his estimate on a form, including prices for air handler, condenser, labor, electrical upgrades and sales tax, to come up with a final figure. I questioned the practice of marking up the sales tax. I also questioned the practice of marking up the labor. He said that this was how he was trained to this. When he left I called Cox and asked to speak to someone else. A senior Sales engineer also said that this was the way things were done. So, I am left thinking that this is company practice. I do not think this is good practice.

Very dependable and fast service! Very professional and fixed my A/​C in an hour of me calling for service.

Fantastic company to work with. Although, I was JUST slightly out of their service area, I mentioned that I had heard great things about their quality of work and customer service, and they went ahead and sent someone out to give me an ESTIMATE. Not even to do actual work, they went out of their way to give me an estimate. That act right there won me over and since then, they have gotten my business and I’ve recommended countless others who have also utilized them, all of us being happy with the results! A++++

I had contacted Cox about my A/​C issues at my business for about 2 yrs now. The first time they came out to look at what was going on they recommended a new inside and outside unit to replace the aging 12yr old units as well as let me know the return lines weren’t sufficient for the rooms we added. Since I was just getting started I ended up going the cheap route and having them just do maintenance. Well after about 4 more service calls, bad fan, 2 bad caps, rusty inside unit thing and $ 600 electric bills in the summer, the last straw were the customers complaining about the inside temp this past «winter». I finally had enough money to replace the units and add the returns they recommended. The job was completed in a day while I was away on vacation. I can def. say their techs are very trust worthy, my a/​c unit is in my stock room, I inventoried everything before I left and not one thing was missing. My a/​c is ice cold and so far my electric bill is cut in half. They even mounted the outside unit up off the ground to deter thieves. From the great customer service to the clean installation I highly recommend Cox for any job you have. I will def. use them when the time comes to replace my home unit.

They suck. DO NOT USE THIS COMPANY
They came to our house 3 times and never even checked the temperature
After $ 1,000 in repairs, our ac still doesn’t work
Customer service was actually atrocious and always seemed to blame me for the problems after each unsuccessful visit.
I think if you can’t properly diagnose a problem after 3 visits, not doing your job.
I would but 0 stars if I could