Dimmitt Cadillac

This is world class service at its best. We’re traveling through Florida from Ohio. Our Cadi needed service and we were only in the area for 4 days. Patricia Jones, service manager, got the parts ordered, kept us updated on their progress & got our car ready to get back on the road in time. The entire staff was conscientious, polite, and professional. Thank you!

If you have a Land Rover or Range, skip this place. Good stuff: Robert the service guy is a great guy. I really liked him and am grateful for his help with some minor things. He is polite kind and helpful and treats me well.
But the service department beyond him has real issues. I bought an Evoque in November. It is used but has 33,000 miles on it and has an oil leak already. This — even though it’s been well taken care of by the previous owner and me. They diagnosed it as having the oil leak and told me the earliest appointment they have to get me in to fix it will be ONE MONTH from now. I said well, will my car be fine and not break down or get worse? He said he couldn’t be sure of that. So it’s supposed to just leak away for the next thirty days?! I’m under warranty too, mind you, so I have no out of pocket expenses on this. Hmmmm.
And they won’t give me a loaner because «I didn’t buy my car there.» I just relocated here so this would be my nearest new service place for my car. You can bet I won’t buy my next car here when I upgrade next year. The top management needs to read some books about taking good care of customers. And then do it. I could get better treatment at a juice bar.
I called Reese Land Rover in Tampa and they can get me in tomorrow! Tomorrow. AND will offer me a loaner. Ahh the difference in actually serving a customer and just fixing a car is vast. Dimwitt don’t know. Reese offers unsurpassed customer service.

The staff was very friendly and knowledgeable about the service provided. Kevin M was really great. They were also fast and I appreciate that because I was there with my six month old daughter. I made an 10am appointment for an oil change and tire rotation, they were done by 11am. They also didn’t tell me I need anything else. I was able to put the tv on children shows. They also washed my car and cleaned the driver side Thanks

I am so impressed with the service and manner in which my situation occurred that I am giving a high five to this group. I walked out of the dentist office to find someone had hit my car and broke my mirror on my new escalade! Needless to say, I was very upset! I called the nearest dealer and they told me to come right in and they would take a look at it! Less than an hour later My mirror is being replaced, and buffed out! They were so kind, they offered us water, coffee, donuts while we waited! I always knew the high standard of service was one of the reasons I bought my Escalade, but this really helped me out as I was leaving on vacation and needed to have a safe drivable car, thanks to the team who fixed my car!