Enterprise Rent-A-Car

My husband and I are frequent travelers and car renters — finally opened up my own Enterprise account and was happy to have gotten a nice upgrade car for the week, which they graciously changed to a one way to Wisconsin when my plans changed. The girls there are knowledgeable and helpful. The price was right, too.
At the receiving end, the guys here in Delavan, Wi. have been very helpful as well.

As a frequent renter I found the rates a bit high, my last rental. And they called it a discount. Secondly, I found the staff was condescending to My partner and I because we were paying in cash. Until they looked up our rental frequency. Even though we presented our awards card first. Confusing.
At any rate we are moving on to someone else for our next rental.

They rented me a car with no issue, was a nice suburban. Girl at front was very nice.

0 stars! Worst fn service in the world. Save your money and walk. You’ll get there faster!

Hello! Car Rental customers. I know a car company that shines like the «Noon Day Sun.» Once, vehicles and services that Enterprise Renta-​Car invites you to use, a driver, will find a distinct difference in overall satisfaction, on the road care and security. Moreover, this limits on-​the-​road breakdowns, foul-​ups and frustration. Drivers will know that they have experienced the very best transportation in the industry, for the duration of their lease. At 1200 Court Street, Clearwater, FL on Saturday, September 7, 2013. My wife, Lois and I were picked up by a an Enterprise employee at our home, courtesy, no charge please! That’s right! NO CHARGE! We were taken to see Tanya, Senior Customer Service Representative who checked our credentials and signed us into a car. The car we ordered was not the car we got! We were given an upgrade per choice of Tanya and Manager, Dawn. These ladies have us measured; C-​U-​S-​T-​O-​M-​ER S-​E-​R-​V-​I-​C-​E P-​L-​E-​A-​S-​E. Just smiles and easy to understand language. We like that. Onward my wife and I drove. «Good Old American» style integrity. No problem, hassle-​free. We know where we can still get great value. By the way, I had not driven in two (2) years. Thanks again Enterprise! We will be sure to talk-​it-​up with family and friends.
Update*
I spoke to Manager Dawn yesterday, and she and Senior Associate Tanya are not only willing but want customers to put their firm to the test and witness for themselves a superior way to bring satisfaction to car renting.

Enterprise as a whole is generally a good bet for rental cars, however, this location is the reason Unilocal should have a zero star option.
Location manager is a complete idiot.
Had a reservation for about 6 weeks, but the day we were to pickup they called and told us the car seat was reclined and would not come up and «was that acceptable» to us. Since you can’t drive laying down, we said no. Manager offered to rent us a car to drive to another location (?? — really, how ass-​dumb is that) to get a car. Refused to get another car brought to this location for us. Further, since we would be getting the car from another location we would need a new reservation, and that last minute reservation was going to be over $ 2000 total.
I travel for a living and use Enterprise quite often, but this one manager at this one horrible location has convinced me it’s better to go with the other known more reliable brands for a few dollars more.

Called and was told they were open until 7. Strike one — actually, it’s six
clerk asked me if I was using a credit or a debit card. I said «credit». Clerk asks «does it says debit or check card on it? I say ‘No, it’s a credit card» Moron says «well, sometimes they are check cards so we have to ask» Strike two — you never have to ask a stupid question, you did this because you thought I was too stupid to know if I had a credit card or not.
Got there to rent the car, found out they closed at six and was advised that I could simply return my car the following day if they were closed when I arrived and, yes, they would charge me for another day. strike 3– you’re the one without a key drop.
Moron told me I could drop it off at the airport and, no, they would not give me a ride back to Clearwater. There are signs all over the office that say they will pick you up and drop you off. This clearly applies only if it convenient for them, you can figure out another way, I stopped counting the strikes because they only had one player and clearly he was out.
The clerk also informed me that the Missouri Ave and Court St area IS downtown Clearwater! I wonder what all the businesses down town think about that.
Won’t go there again, ever.