Gold & Diamond Source

I searched for the perfect engagement-​ring setting in New York, New Jersey, and even Arkansas before finding this «gem» of a jewelry store. It was recommended to me by my cousin who lives in Florida and really knows jewelry. At first we were very disappointed because I had called to ask if they had any Tacori settings, and the man I spoke with on the phone said they had a few, but also similar designs. So off we went, traveling 40 minutes out of our way, only to arrive and find out that they didn’t have any Tacori. That was upsetting — at first.
We soon got over our initial disappointment as Veronica and Hala brought out several beautiful settings that were thousands of dollars less than Tacori would have been. (Of course, not as haute but stunning nonetheless.) Each ring they brought out was more breathtaking than the one before. I really felt that Veronica and Hala understood exactly what I was looking for as they helped me decide. After a while, they began to feel like good friends and not just salesgals. They were extremely patient with me, maintaining their professionalism while relating on a very personal level. We spent 2.5 hours at G&DS before I unexpectedly lit upon the absolutely perfect setting for me. It was exactly what I had been looking for! We were all so excited about the end of my long search, that V&H offered to pour us some wine for a toast, and took our photograph for posterity.
I really like the store’s warranty and service policy. I was also able to get an appraisal that day to take to my insurance agent. Because I was leaving Fla. the next morning, they sized the ring and shipped it to me the next day via FedEx. It arrived in a well-​protected and beautiful box. The only problem was that the 18k mark had been removed during sizing, which was only a minor annoyance.
Overall — despite the initial phone faux pas — I enjoyed the experience immensely, thanks to Veronica and Hala. The store itself is clean and well laid out, and there are plenty of selections at extremely reasonable price points. I will definitely return the next time I’m in the neighborhood!

I brought in a ring that was missing a small diamond and asked for a quote to repair the ring. The clerk took some time to evaluate the ring (also bringing it to the back for the jeweler to see). When the clerk was done evaluating the ring she gave me a price of $ 75 and said the job would take two weeks (I was quoted $ 35 at Johnston’s Jewelers in Seminole for the same exact job and was told it would take two days). In addition to the price difference, the clerk insisted that there was no way to repair the ring without altering its look (she said the jeweler would have to add four tiny prongs of metal to hold the new diamond in). This was non-​optimum as the new diamond would have a different look than the other diamonds on the ring which were all flush with the metal. Altering the ring’s look was not an option for me. The clerk also said that to do a «full repair» the shank would have to be replaced. She indicated that I might as well just buy a new ring rather than spending the money to repair the one I had brought in. I began to get the idea that I was being overcharged and upsold. While Gold & Diamond Source was saying there was no way to do the repair without altering the ring, Johnston’s Jewelers promised the job could be done without any alteration to the ring (which they did beautifully in two days for $ 35, with a free buff and polish thrown in).

Love, laughter & now happily ever after! He proposed at #Epcot and I was completely surprised! It was the #BestDayOfMyLife!!! I knew at the end of our first date we were meant to be and even told my work friends I met my husband after 1 date! We are so thankful for our family, friends, and now our new family at #GoldAndDiamondSource. Our special day is now a memory we will never forget. Thank you for helping my Fiancé Ryan with such a special gift, Troy. #ShineOn #GDSlove #TeamHappy #Engaged!

Stopped by to try and sell my engagement and wedding bands and with proper paper work and receipts. A specific blond woman who I unfortunately didn’t get her name was the most condescending person I have ever met. I knew the first moment she spoke but was stuck with her doing my appraisal. I can’t say that all of the employees are this rude but steer clear of this woman!

This establishment was recommended to me when I had some side diamonds fall out of a ring that no one would fix as it was an invisible setting which is apparently very hard to fix and secure the stones in place. I decided to venture up and see what if anything could be done. The initial person took my ring to a jeweler out back and came back and said they would have to send it out for an estimate. This is a pretty expensive ring so sending it out was not an option I wanted. A manager soon came over and assisted the clerk, taking my ring to inspect. I soon had several choices including repairing it but he said they have found one company who does that type of setting so it would have to be sent out. He also said because of the ring being previously sized it caused the stones to be unstable and there was no guarantee they would not come loose.
At least I felt like I had several options now. The staff were very helpful and the store has a huge variety of options for any buyer in any price range. Security is in place throughout the store and plenty of staff who are very attentive as soon as you enter.
I am having my jewelry reset and will certainly post more once I see the final product.

What a wonderful store! A while back when my husband and I were just dating (over 10 years ago) he bought me a beautiful promise ring from Greece with large amethyst. The ring was made with yellow gold and since I usually wear white gold it was siting in my jewelry box most of the time. A good friend of mine got her wedding band from GDS and said they can create any type of custom jewelry. I met with the sales associate and the designer to go over the ring design. Shortly after I received an email with pictures of initial design. We went back and forth on the design until I said ‘this is it’. The ring was ready in couple of month and it was spectacular! The craftsmanship was amazing — if you look at the ring from the top, any of the sides, etc you could only see diamonds! The pave technique used to create the ring was exceptional!
After that we’ve been back to purchase few more jewelry pieces (for myself and our daughter) as well as bought gold coins for Christenings as well as other special celebrations.
From management to every single associate I’ve met, everyone is helpful, knowledgeable, and very nice!
One last thing I would like to mention is that the store is family friendly! I bring my kids with me when I go there.

Will never buy from them again. I bought a ring a couple years back to upgrade my wife’s engagement ring. We always have taken it in twice a year to get checked and dipped. When we bought it they told us she could drop off her wedding band to be dipped with ring every time. We were actually told this by Julie the owner on the commercials and after 2 years of doing it my wife went to drop it off today and was told it was policy to never do that. The rep was quite rude about it when she tried to explain they have done it every time and said some must have made a mistake every time. I used to recommend this place to friends and family I will definitely quit doing that.

Left feeling like we were just hustled. Went in today with a friend. My friend wanted to get rid of some jewelry. Jewelry doesn’t just hold retail value but emotional value as well. So it can be hard letting go and being that she was 9 months pregnant it was defiantly emotional for her. Long story short she was given a price of $ 130 for her Jewelry. With over $ 1500 worth of gold and diamonds sitting there we declined know this was a rip off. Soon after he walk away and came back with an offer of $ 325. Like he had made a mistake. Knowing that the diamond earrings were worth $ 699 she took those off the table. Leaving her with a total of $ 226. Then the guy tries to rip her off again by bring her a check for an even $ 200 and we thought this place was an honest business… Would have had better luck at a pawn shop. A least you know your gonna get ripped off. Did not expect it from here. Just goes to show there are no honest jewelry buyers. Know the worth off your stuff before selling and be careful!!!

The Gold & Diamond Source has a convenient location, but they operate with a business model that I just don’t care for. I compare the process to buying a car — before you go, there is a lot of information out there to help you become an informed consumer. Even though there is a MSRP, unless there is incredible demand, few people ever pay the sticker price. Unfortunately for jewelry, there is simply a lack of information available to the average consumer to gauge whether or not the price they receive is above, at or below market. That being said, the sticker prices can be somewhat arbitrary — and most likely on the high side. Watching the salesmen in action, it sounded like many people «were getting a deal.» Discounts are great, but if everyone is given a super-​duper VIP price, then is it really a good deal? Especially if all that is happening is a discount from an already inflated starting price?
This is not a knock on this store as being unique in this approach — many jewelry places operate under this model. But at the end of the day this is a business transaction, so I for one would be happier knowing the true cost of my purchase.

Looking for jewelry in general is about as easy as trying to find a needle in a haystack. There are so many options out there and so many jeweler a, however that being said, they all provide the same things. I’m trying to look for an engagement ring, it was always «This is what we have in the store, but we can order these items with a deposit and bring it in to see what you think». When I am making an investment like this, I don’t want to throw money to a store and hope it looks great.
Then I came upon Gold and Diamond Source. Initially I was a little hesitant since it wasn’t a large chain. What would happen if I moved? What are the benefits like? As soon as I sat down with Christy Wise however, she answered everyone of those questions and more. Also, I was extremely impressed at the wide selection of options for the ring and the diamond. The thing I was most impressed about though was that she didn’t try and sell me on the most expensive ring. She listened to what I told her and showed me the options that would best fit what both I and my fiancé wanted. This meant more to me than anything.
Ultimately the ring I bought here got amazing reviews from her friends and family, despite it coming from a local store. I was very pleased with the service I received then and have received since. Well done Gold and Diamond Source.

Mais is truly amazing. Came in to look for our wedding rings after much disappointment elsewhere. Mais listened to our ideas and helped us find the perfect rings. Lifetime customers. Her knowledge, caring and professionalism is what sets her apart from the rest

If you are SELLING jewelry, don’t even bother checking this place. The manager is a rip-​off artist. I brought in a pendant worth $ 2,500 at retail (actually they have one not even of the same quality/​clarity/​color as mine on sale for over $ 3,000)…he offered me $ 300 for it. And he made it sound like he was doing me a favor at that price. REALLY? Did he think I did not know the value of the item? I understand they have to have a markup and make money but offering less than 15% of the value of the item is pure thievery. They are hoping to find stupid or desperate people who need to sell or don’t know the value of their items.

Wow! Just wow. I stopped in today to have my ring dipped (white gold) and cleaned, and was so impressed! The service was amazing and professional.
My salesperson was 3SH according to my receipt. She tested my diamond for authenticity, then measured the diamond and then photographed the diamond for their records. My ring was ready in 2 hours and they even tightened the prongs.
Great professional experience!

I ventured in on a Sunday afternoon to sell a .5 carat engagement ring and a detailed ruby and diamond necklace. At this point, I was just wanting to get rid of the things and not go through the hassle of selling on craiglist or ebay. It’s located across the street from an airport, and very close to their competitor, International Diamond Source. So, if you want to compare prices and offers, you could easily go to both places. I did not do this, because, I just wanted to be done with the jewelry!
Upon entering, you go through a metal detector, but they don’t really check you. The place has a nice saltwater aquarium, some birds, and even cookies laid out for customers. They have a separate section in the back for bridal jewelry, and also coins and other limited edition type pieces. The place was quite busy. A consultant greeted me and cleaned my jewelry up and inspected and weighed it in order to give me an offer. I was offered $ 112 for two pieces that were purchased for about $ 1,000, which I’m sure I could’ve done better at a pawn shop, but it’s better than the jewelry sitting in my jewelry box collecting dust. They quickly wrote a check and I was on my way. EASY!
They do custom pieces, and have a lot of unique offerings, so I’d possibly go back here to look for jewelry. I’d love to compare it to the International Diamond Source.

we love GDS! we have been customers for many years. We had our engagement ring specially designed there using my parents wedding diamond and we love it. I also have diamond earrings and a necklace from there as well. They are always helpful and I love their sales staff especially Ray :)
We wont shop anywhere else. In addition to great affordable jewelery they give back a TON to the community and thats priceless.

Nice showroom and was definitely crowded! I was shopping for a ring and was passed along to an engagement ring ‘expert’. We found a spot to sit at the far end of the showroom and discussed budget and what I was looking for.
I had an idea with what I wanted, but all the salesperson would talk about was the price, and how she could get this and that price lowered. That’s all well and good that we can get the price lowered, but how about finding something that I told you I wanted?
I was shown things I didn’t want, which was a waste of time. I did, eventually, find something that was a possibility, it turned in to a gigantic sales pitch about how if I don’t buy it now then it will be gone. She was not happy that I was taking notes about the ring I may have came back to buy later that afternoon. I mentioned I wanted to think it over since it was a big purchase. She asked what there was to think about.
Maybe I should have asked for a new salesperson, but it was so crowded I didn’t want to deal with it.

My hubby went shopping here for some earrings for my birthday and had a very pleasant experience here.
Now mind you, hubby is now a jewelry shopper. Usually I mark spot in a magazine and he goes find it, but this time he was on his own.
They were very helpful and helped him pick out a lovely pair of ruby earrings that just made me shriek with delight upon opening (YEs, I really shrieked!)
When he told me about his experience here I was very glad to hear that they were very helpful and courteous to him. You can even bring them back within a certain time frame and credit them toward an upgrade. (not that I would, I love these babies)

The best way to review the Gold and Diamond Source is to compare it with the store right next store, the International Diamond Center, which is why I will put this review under both stores.
To put it bluntly, the IDC is for people with a higher income. All the engagement rings are designer and quite beautiful (you can go on its website to see which designers they showcase). I am very impressed with their selection and I never saw a ring and thought, «who would buy that?» They sell the diamond and setting separate, which is, in my opinion, the best way to do it. (It gets you the most bang for your buck, but a lot of lower quality, i.e. chain stores at the mall, do not do it this way, because of convenience for the less informed customer.) They are aimed at a higher clientele, which is apparent from the selection. I was only looking at settings (since we already have a diamond) and I found ones I liked from as little at $ 995 to as much as $ 4,000 (although I’m sure there are ones at higher and lower prices, though probably not much lower). I was told that their Askher collection is the cheapest. You can find a setting in the Askher collection that looks very similar to the designer settings for a lot less. They have a huge variety, so as long as you have the money you will definitely find something.
In comparison, the Gold and Diamond Source has cheaper jewelry. You have the choice of looking at settings with the diamonds already attached or settings and diamonds separately. (Just the fact that they sell settings with diamonds already attached signifies that they are targeting a lower income clientele than the IDC). At the Gold and Diamond Source you have a much larger variety of rings in the hundreds of dollars (as opposed to the thousands).
In regards to customer service, again, it is very different based on the clientele the locations are serving. At the IDC, the salespeople are very professional. They answer questions thoroughly and are very polite.
At the Gold and Diamond Source, the salespeople act like family. I went a couple months ago and when I walked in a couple days ago, the saleslady who helped me the first time remembered me and acted like I was an old friend. It may be different that I have always had a male help me at the IDC and a female at the Gold and Diamond Source. However, I have noticed that the salespeople at the Gold and Diamond Source have more bubbly and warm personalities.
As for atmosphere, the IDC is generally empty. I’ve always seen only a couple people in there. On the other hand, the Gold and Diamond Source is always bustling and busy.
It all comes down to what you are looking for. If you want a huge selection of designer rings then go to the IDC. If you want a lower quality, but less expensive gift/​ring then go to the Gold and Diamond Source.

Christy Wise is AMAZING!!! We purchased our wedding rings from her when she worked at jewelry store in Tampa that closed. When I found out she was working at Gold & Diamond I told my husband that he had to seek her assistance in picking out my Christmas present. My husband hates picking out gifts so I knew he would be in good hands with Christy!
As always, Christy did not disappoint! On Christmas morning I woke up to find the most gorgeous diamond earrings under the tree. Christy had gift wrapped the earrings and added a card so my husband had to write a note to me. (I am a sucker for cards and love notes so brownie points for Christy!)
Gold & Diamond Source might not be as fancy as the boutiques in the mall, but they have great prices and great customer service!