HH Gregg

Stay away! The worst service ever! I bought two very expensive high-​end appliances from the Clearwater «Fine Lines» store. Salesman made tons of promises about how smooth delivery would go. NOT! Problem 1: These are not stocked items and they have to be ordered, no worry. The problem is when the appliances are received by the store, they have no one who is in charge to give you a call. I think that my salesman Brandon is supposed to call and schedule delivery and install. We waited more than two months before we called Brandon and he said our stuff had been in their back from for almost two months. Wake up Brandon. The customer has no idea how long things take to get to your store. We were bering good patient customers and waiting for someone to call to schedule delivery. When I confronted Brandon with my issue, his answer was «I thought you didn’t want them because we didn’t hear from you.» Huh? Problem 2: The stove didn’t work when delivered. We called Brandon and he said he would take care of it. Three weeks later after calling Brandon at least a dozen times, there service tech came out (they are independent contractors, not associated with HH Gregg and he was awesome.) We discovered that the factory had screwed up and forgot to attach some power wires inside the stove. Although it was a simple fix, why did I have to wait three weeks after delivery to get some service. Problem 3: The delivery guys damaged our $ 7,999 new refrigerator and failed to tell us. Hmm, delivery guys install new refridge, all good and leave. I go look at the refrigerator and low and behold, big dents in the door. Did I say big? The delivery install guys damaged it getting it into the house. Problem 4: I call HH Gregg and tell them to come and pick up their refrigerator and they start telling me 15% restock charge. After four calls talking to the manager Rick, he agreed to exchange the refrigerator for another one. I am happy, although I had to fight for it! Problem 5: Replacement refridge gets delivered to Clearwater store and once again, no-​one calls us to setup delivery. Many phone calls later, I find out that the refridge was delivered to Clearwater store Nov 25. On Dec 2, I called them and told them to setup the delivery. THEY NEVER CALLED ME TO TELL ME MY APPLIANCES HAD ARRIVED AND IT WAS TIME TO SCHEDULE DELIVERY. I have never ever written a bad review about a store or retailer, but I have to write this one to tell you YOU DO NOT WANT TO SHOP AT HHGREGG, UNLESS YOU CAN TAKE YOUR PURCHASES WITH YOU WHEN YOU PAY FOR THEM. My family will never walk in their stores again.

We’ve purchased two TV’s and a sound bar from this HHGregg in the past 3 years. No problems, no issues, no attitudes. We call ahead and check availability. All the sales people have to ask if you want the extended warranty as it’s a high profit item. We say «no» and the case is closed. When the sale is complete they bring the item out and help load it in your car.
If you don’t need sales help and the item is on the sales floor as many smaller items are, just grab, pay and go.

HHGregg — don’t believe anything they say! I wanted to buy a bbq grill that their website said was in stock at the Clearwater store as well as others. Got to the store– they had nothing and acted as though I was crazy for even thinking so. I went home, called their internet customer service line and was told that it must be a mistake. Wonderful… so I went ahead and ordered it online after being told that they could price match with Kmart’s advertised price. I placed the order and called in for the match reduction. That’s when I found out they cut off the last two digits to the model number of the grill so that there was no way it could match online. I explained to the agent that the model on the website didn’t match any of the manufacturer’s models and thus, it was an error. I got a robot like response and a rude explanation. I asked to have a supervisor call me back, but of course, that never happened either. I asked for a confirmation email of my pending refund, but it wasn’t until I called back a second time that I had to ask them for a confirmation number. She said, «you didn’t ask for one before.» Wow. Rude, ignorant, and misleading… HHGregg is in big trouble.

I phoned the store and spoke to an associate who was very helpful in answering my questions. Her name is Brittany A. She met me at the store and was knowlegeable courteous and I got the product I wanted. Thanks Brittany

A real pain in the neck to deal with. Pricing is only competitive if you really press your research. Moreover, its a «ring around the Rosie» everytime you call. Again, aggressiveness pays off but then one should not have to go
get results or satisfaction.
Try Best Buy, if nothing else, they are better organized.

After pricing a camera at several different places, we wandered into HH Greg because I’d never been to one. We found the same camera there for the same price, but what we ended up with was a bundle. Not only did I get the camera, but I also got a bag, 2 lenses, the charger a strap, memory card & necessary cables. Quite a better deal than the other places were offering! The 3 year Replacement plan for $ 150, though I bought it, was a bit steep. I bought it because I KNOW I’m going to need it.
We also considered buying a bed, after losing the weight we both have, our bed doesn’t fit us as comfortably as it used to. Sadly the bed we were interested in was discontinued. They were more than willing to cut us a deal on the floor model. More than ½ the sticker cost, but it was just a queen, and we want a king. *SAD*
We’re going to keep an eye out, because these kind of beds are really nice. Hopefully something similar will come back in stock and they’ll be available again.

What is the concept of this place? Sorta reminds me of a rent to own. Mediocre prices. Low selection. Furniture, tvs, appliances, mattresses. Maybe good if you had a store credit card?

I recently purchased a washer and dryer set from HH Gregg. They were fine and price matched a local competitor so all was well. When it came to the delivery they told us we would pay for delivery BUT would receive a reimbursement. Well, here we are almost a year later with NUMEROUS attempts via email and driving to the store and we sit with nothing to show for our efforts. We are out $ 100 and nobody at the HH Gregg establishment seems to care too much about us. Really poor customer service and really poor public relations. If you have other options to buy from i would suggest going elsewhere. Really disappointing how we are being treated.

After finding a media console that we liked online, I was able to find it locally at HH Gregg at a cheaper price. Basically I got it delivered AND assembled by HH Gregg for the same price as I would have gotten it online, but I would have had to assemble it myself. Also, who knows how it would have arrived after being shipped, and returning large furniture items via Amazon or other online retailer (especially once they have been removed from their original shipping packaging) is a nightmare. This way, I supported a local business and had it shipped locally, so if there had been any problem out of the box they could have just taken it back!
I had great customer service, great communication with the store manager via e-​mail, and a great delivery/​assembly experience. I’ll definitely be heading back to HH Gregg when we are in the market for some new appliances!

Poor customer service, irresponsible pricing. If you compare their prices of electronics such as TVs compared to Best Buy, you will find hhgregg is much more expensive