Jimmie’s 24hr Towing

Worst towing service ever!!! They are total liers. Dispatch said they towed my vehicle to the location and when I found out they never even took the vehicle off their lot! 6 hours of calling these jerks asking where my car is. Don’t ever use them. They are rude and disrespectful.

When the serpentine belt broke on my truck, Eddie from Towing America saved the day and lots of money!
Eddie called on his way, showed up on time, and towed the truck to the closest auto supply store where I bought the serpentine belt and Eddie put it on right there for me.
He didn’t ask for extra payment so I’m singing his praises and giving him some cash anyway!
Thanks Eddie. And thank you Progressive Auto Insurance for providing the services of Towing America in Clearwater FL.

They were called by my insurance company, for a tow, that was mid February. While towing my car, it was hit by another car (really an inconvenient ding that got the bumper and trunk lid, can’t blame them for that), they were great at handling all the details and collecting from the other motorists insurance, though now I think they took advantage of the insurance companies. That took about a month. We decided to have them paint the whole car so it would match the trunk and bumper that were suppose to be «repaired and painted» by them.
To make a long story short, several times I was given a date and time the car would be ready, several times I made the hour and twenty minute round trip from my house to only discover the car was not near finished (yeah not so much).
To their credit, mid March, they realized how bad they were messing up, and told us they would not charge us the difference, this bought some more patience from us.
We finally got the car back, mid May, only to realize the «barn job» that was done, paint run marks, buffer scratches and all the body molding was loosely attached and visible bolts to hold molding/​bumper and wheel wells missing and Driver door wouldn’t open (have to open window to use outside handle to get out) and parts of car still not painted.
My wife took the car back with our laundry list of issues, they agreed it was not quality work on their part: So we gave them another week to fix their work, and of course the car was not ready (no one called us to say not to come back on Friday, or on Saturday, as the mechanic had some «emergency» Saturday) We came back Saturday with the car in the same spot on the lot and no visible progress. The lack of communication and missed deadlines over weeks on end, impacting our life and those around us who so graciously loaned us cars was so frustrating
So at this point we have to take the car back. Let someone else have at it for repairs and attaching the molding. We can no longer continue to drive down to Clearwater for missed deadlines and failed promises.
I held off on my review, giving them every chance to deliver what they said they would, «show room condition» (their words, not mine). I am convinced they may have never seen a car in showroom condition, or their definition of showroom is just that bad. Either way, know what you’re getting into before taking your car there. I read the bad reviews and decided to give them the benefit of the doubt, I chose wrong.
I almost forgot the best part. While my car was in their possession, they were apparently using my car, because I got a parking Ticket in Madeira beach, about an hour from where I live, and got a delinquent notice. So I had to pay the $ 35 fine. My attorney has twice sent them letters requesting an explanation, and reimbursement for the ticket, and they have just ignored the certified mail. AVOID THEM AT ALL COST.

I wish Unilocal would have an option for 0 stars because that is what I would give. The Towing portion started fine. The driver suggested that their shop do the repair because it was simple. It was a Saturday and he left the car outside the shop where it must have been left unlocked because it was rummaged through and thing were stolen.
That isn’t even the bad part yet. The customer service that we received is still the worst I have ever seen. We never received ONE phone call from them outside the first one for the estimate. We called them countless times over a 3 week period. When the phone was answered it was promised that someone including the owner would call back. But NOBODY ever did.
The aftermarket part they tried to put in would not work with the car and after 2 weeks they said they brought it to the dealer to have them fix it. After another week of poor communication they said it was done. The car would finally be dropped off, but I received a phone call from the dealer the next morning stating the car was dropped there last night with the keys in the drop-​off box. Now we have to pay the dealer to fix it. Plus the damage the other mechanic made trying to fix it the first time. Unfortunately we paid them the first week because they said the work was finished and would drop off the car at our house since we were going on vacation. They return the labor part of the bill but not the wrong parts or my books and other things stolen at their shop. We wasted a lot time and money on them (3 weeks of car rental).
EVERYONE !!! DO NOT WASTE YOUR TIME AND MONEY with them. I do not know how they are still in business. They should close down their service department. Again the company gave us the WORST CUSTOMER SERVICE!!!

I was towing my boat home to South Tampa from Indian Rocks and the trailer axle broke in Largo. I contacted Jimmie’s and they sent Dean out. They were very busy, and told me it would be 90 minutes before they could get to me. Dean kept in touch with me letting me know he was in route (and he even arrived about 10 minutes earlier than stated). I can honestly say he treated my boat as if it was his own and was very careful putting it on the flatbed.
He has a great personality and was very friendly despite the deteriorating weather. I am very appreciative of the service he performed and the honest treatment. There were no surprises on the price, and they did exactly what they said they would. I even asked if he could be as quiet as possible when unloading the trailer in my neighborhood, as it did not get to my house until midnight, and I did not want to upset my neighbors. Dean made a very unhappy situation completely reasonable.
Robert

This was the worst car experience I’ve ever had. Car got unnecessarily towed, and Jimmies was so unhelpful and unprofessional it was insane. The lady yelled at me on the phone, was dishonest about how much I would have to pay, and the guys ignored me when I got there. Stay far away from this place. They are the worst.

I was on vacation in Clearwater beach and my BMW decided to quit working. I called my insurance company to get a tow. It took a long time but understandably on a weekend at the beach. The guys name is Dean when he got there he let me know their shop could fix my problem. I thought it was my alternator. He said it should be done tomorrow. They were able to fix it and it was done the next day! Turns out it was the water pump and serp belt. To top it off I was staying in Tampa they brought my truck all the way back to me in Tampa! Incredible! Did I mention they did not charge me any more to bring it back! Wow great service I am very pleased.

These are the most unprofessional irrational, irresponsible tow truck drivers I have ever had the displeasure of doing business with. I have now been fighting with him since January 20^th we are one of their drivers tore up my car and they are denying that they did it. do not ever allow anyone from this company to lay a hand on your vehicle if you value it at all

I had the best experience at this shop. The staff was nice and professional. My car was fixed in a timely manner and was put together as if I just drove it off the car lot. I am very thankful for their service!

Horrible. Shady. Two words to describe this company.
Called my insurance company for roadside assistance. Stood by my car and waited with my neighbor. Truck never came.
I get a voicemail from a woman that says the truck was in the area, couldn’t get a hold of me and left.
I called the number the insurance company gave me and this prick answers saying he called 5 times. I received no calls and no voicemails from this guy.
He then says we can have them come back out and they can charge me or I can call my insurance company back…
So I called back and got someone else

The worst service ever. I got in an accident almost two months ago and the tow guy was supposed to take my car somewhere else but took it here. I have called every week for at least 8 wks and it is still not done. The insurance is paying for all the repairs so I’m not sure what the hold up is but they always give me the same spiel that it’s a lot of work and just isn’t ready yet. I went to see what work they had done so far and it doesn’t even look like it was started!
Now I got my car back, there are panels and screws missing in the back. It doesn’t look like the back seat was cleaned at all. The paint and welding jobs were horribly done and the car stinks of perfume which probably means they are trying to hide something worse. The airbag, passenger seat belt and tire pressure indicators all are on when driving (even with no passengers). I would only recommend this place to my worst enemy!

As of this post my car is 10 days past the day they told me it would be ready and counting. If your car ever gets towed by jimmies do not let them do the repairs, unless you are willing to wait a month to get your car back.

I posted the review earlier but when I went to check on it, it mysteriously disappeared. Just more proof of how shady this business is.
I have no complaints about towing but collision shop is terrible. My vehicle was left here for repairs of front bumper which took over 6 weeks to complete. It took so long to complete that my insurance company refused to continue paying for a rental car. Jimmie’s 24-​hr towing agreed to pay for rental for remainder of duration of repairs but never set up rental car and when I put my credit card to hold vehicle, I later found out I was billed. When I contacted Enterprise and told them to bill Jimmie’s, it was apparently refused so Enterprise held me liable. Additionally when I received my vehicle, two days later a panel literally flew off while driving. The shop did agree to replace the panel but only after much delay and a couple reminders to order the part. If you are trying to get a hold off the shop manager, good luck as he is always off somewhere. Hopefully I never need collision repair again but definitely will not be relying on this horrible shop.