Precision Door Service

Technician Michael W. came out promptly upon a call from us that the spring on our garage door had broken. He was professional and courteous, and did a great job fixing the door and getting it operational again quickly. We have always had very good experience with Precision — they are prompt and very professional, and do high quality work.

Excellent customer service! Bryan was a pleasure to work with. He explained everything clearly, set us up with a quality garage door, and I felt confident in the work that was done.

Back in January 2016 I posted a negative review on Unilocal after feeling taken advantage of by Precision Door, whereby I paid a lot more money than I expected for repair and replacement materials. I took ownership for this because I did not do my homework. However, I felt compelled to post an update for the experience following my post and how Precision turned things around. A representative from the Company contacted me letting me know that they had read my post and wanted to make some amends for how I felt. The matter was resolved and I was satisfied to move on, but the owner and Regional Manager for the Clearwater area (Erik T.) was not satisfied that they had done all they could do to make things right, pursuing the matter until I agreed to meet with him at my home to see the repair/​install and talk through the sale. I met with Erik last week and he listened from beginning to end. He absolutely understood my perspective and told me he would be taking some lessons learned back to his team. I have never seen a company (other than the one I work for) go to such lengths to take care of a customer and make things right. TO BE CLEAR — THE WORK WAS EXCELLENT and while I paid more than expected, it turns out that the parts and materials were the highest grade available. Additionally, although I did get a refund (something I did not expect or ask for), there was no contract and I wasn’t asked or required to change or remove my post. However, while things did start out negatively, I could not let this opportunity to SHOUT OUT THE EXCELLENT CUSTOMER SERVICE EXPERIENCE AND FOLLOW-​UP FROM ERIK AND THE PRECISION TEAM. We are all human and make mistakes and sometimes there is a break down in communication. Real customer service can really be seen in how a company responds when something goes wrong or a customer is not satisfied. Knowing how much the owner and Erik cared about me and my perspective has made me a customer for life.

My tech, John Tsangarinos, was a consummate professional. He was friendly, explained what was going to be done, and took care of all of my garage door needs. It’s clear he is really passionate about his company, too.
I don’t anticipate any more garage door issues for quite a while, but if I have anything else I need, I’ll be sure to contact this company again.

I had such a great experience with this company. I moved into an older home and the garage door was just hanging on the rails. Precision sent John over to build me a new door with My Q technology (awesome) and I can’t imagine I would have had better service with anyone else. Over the top satisfied with the work, professionalism, honesty and friendliness I was shown!

great company with integrity would highly recommend them to anyone and would use
them again
Sincerely,
ns brown

Great Service! We have commercial property with multiple overhead doors. When a tornado touched down in the area 20 of the doors were damaged or torn off the tracks. It was late Friday afternoon and after calling several companies, I was lucky to find Precision Overhead Garage Door Service. Robert Turner came right out and stayed on the property until all of the doors were secured — after 10 PM. He’s our go-​to guy now for our commercial and residential property. Great service, fair prices, and we completely trust Robert and Precision.

Precision was able to arrive on the day that we called. The tech was very friendly and knowledgeable. He offered to fix exactly what we needed, or to make sure that the repair would last by giving us a package deal. I feel like the repair was honest. I can not speak to price because this was our only quote and we wanted the work done ASAP. They did an overhaul of the garage door component system and he worked quickly.