Rooms To Go

I was warned not to shop at Rooms to Go but I did anyway. The shopping experience was very good, but the «delivery and customer service» afterwards was completely inept. They delivered a sofa bed that was unacceptable not once but twice. After 6 months I began having problems with the sofa bed where I could not open it up. They came out and said I needed a new part. They didn’t know how long it would take. After 3 weeks I called customer service again. I have to use the word «customer service» lightly because at RTG that does not exist. The rep on the phone told me it would take until May for the part to come in. Then she said, sorry, there is nothing I can do. I said yes there is, you can get me a new sofa. After further discussions they agreed to get me a new sofa in April. RTG has extremely poor management. The furniture is poor quality. I will never purchase there again nor will I recommend this establishment.

Furniture is average. Only a showroom and can’t pick your product up day of purchase. Over charge for deliveries. Promotions on product are complete bait and switch. Management tells sales associates one thing and official policy is completely different. The only reason I gave more than one star is because I love the product I purchased. But customer service (vultures) makes me feel like I’m at a car dealership. And the sales push is annoying. I went in for a tv console and was being pressured into buying a bed. What a joke.

I give one star… and that’s only because we had a great sales guy.
So, the story begins with our furniture to be delivered a couple days ago. You know the «window time» they give… So they say between 2pm-​6pm. Its 8pm and haven’t heard anything. Whole day was wasted on waiting for them. So I call the office and they can’t reach the drivers…
Smh
To make this story quicker… we didn’t get our furniture that day and they wanted to reschedule for 3days later. Now why we couldn’t get it the next day was oblivious to me… I come from strong customer service background. So… we end up getting it the next day after talking to almost everyone in the store… manager’s included. So… we have our furniture and 3days later we get a call from the delivery guy saying he’ll be here to deliver our stuff in 20min. Keep in mind… we already have our stuff. Lol
In a nutshell, nobody knows what the heck is going on there, tons of miscommunication and run a rounds with why the mix up happened. They tried covering their butts but got caught in lies.
I recommend finding a different store for furniture. Kudos to Mike, our sales rep… but man does that store/​business suck! McDonald’s could deliver a better service with better communication!
Won’t be getting anything from this company ever again.

I didn’t buy anything here but I shopped here and it was like walking thru many sets from old 80s movies. Do they really sell that crap?! I wouldn’t waste your time shopping here but definitely check out the outlet just south on 19.

I had furniture from here that I bought from a store in Atlanta. No problem. Loved the furniture.
So I wanted to buy the matching sofa. I now live in Baltimore, MD and have had nothing but trouble with the delivery. I’m not sure if this is because I submitted my order online or not, but I’ve had terrible customer service. You have no control over your delivery date. When I tried to contact them, I got no response via email or phone. So of course they tried to deliver my furniture anyway when I wasn’t there. Rude!
I’m now paying a second delivery fee, it’s been a month since I ordered the furniture, I’ve already been charged for it, and have no idea when it’ll be arriving. The only reason I want it so badly is because I have the matching chair. The hassle is not quite worth it though.
And the worst part is that I have not gotten one apology.

I came here on a whim this past Saturday to look for a sofa. I had previously seen a sofa at a competing store that I’d originally intended to buy in just a few short days, but I’ve purchased from RTG in the past and was pleased with them, so I thought I’d see what they had available.
Walking in, I was greeted by John Basile who was very warm and not at all aggressive like you usually anticipate sales reps to be. I’m 9 months pregnant and knew that the trek around the store would be uncomfortable. He quickly brought a wheelchair for my shopping partner to push me around in. I’ll be honest in saying that I wasn’t too inspired by a lot of what the store had on this day, but I did end up buying a sofa and bed that was very attractive and hundreds less than their comparable competitor’s.
My intentions for this review are to highlight the excellent level of service that I received from John who surpassed my expectations. He was very considerate of my big ol’ belly and made every effort to make sure that I was comfortable and also made sure that I was well informed about the furniture that I was purchasing. I would highly recommend that you ask for John if you decide that RTG will meet your furniture needs. You’ll be in good hands.

We bought a leather living room set a couple years ago and when it started peeling all over, we went in and found out it was leather «laminated»…chalked it up to our own misunderstanding. 6 months ago we spent another 2k on another living room set…
600 on an electric recliner… so it stops working a week ago. We call in to the store and it takes 7 days for them to get someone to come out and take a look at it. Then the guy shows up, finds the switch is bad…2 parts to an electric recliner, a switch and a motor, but does he have the parts on the truck? NO. That will be another week to 10 days, then another week to get back on the schedule for him to return to make the repair.3 weeks of a reclined chair unable to move… Unacceptable! Call in to the store only to find their customer service is worse than the quality of their furniture. Will never spend another dime in that place, nor would I recommend anything other than running as fast as you can in any other direction than the door to this business. I could have spent a few hundred dollars at Big Lots and not felt disappointment if it didn’t last. After spending over 4k in 3 years, to find they don’t value you as a customer was the real kick in the pants. Any other business would not survive treating their customers with such total disregard. I may not account for a lot in their total income, but what I have spent their was a lot of money to me. They will not see me or any more of my hard earned money.

I had given rooms to go a great review when I had bought my furniture. I thought I had received great customer service and was confident the salesman knew what I wanted… That all changed when the furniture (or should I say half of it) was delivered. Not only was the truck several hours late but also came with furniture we had not ordered. We had bought an entire living room set and the only piece that was delivered correctly was the couch. They gave us the wrong end table and a cocktail table instead of the coffee we had ordered. When looking closer at my receipt, it appeared the salesman who we dealt with (His name is JB) incorrectly added these items to our order. Granted I should have caught this mistake earlier, but wouldn’t you think a furniture salesman would know what he was doing? Won’t ever buy furniture here again.

Bought the BEST bed EVER there with Carole, the sales rep, who worked a fantastic deal on an iComfort Savant Dual adjustable King bed and have had the best nights sleeps ever! I’ve purchased $ 20,000 in furniture from this store over the last 15 –20 yrs and have never once been disappointed with anything I’ve purchased. It’s all lasted for this long and longer. They’re A rated with the BBB and I recommend this store, and this sales rep, to everyone. You’ll never regret buying from them. :)