Simply Mac

Went to get my I-​phone out of recovery mode at the Clearwater Countryside Mall location. Steven, a senior citizen, was the man who initially assisted me (or not). He was rude, arrogant and reluctantly assisted me in retrieving my Apple password. The technician, Colby, a man in his 20s, was polite, helpful and efficient. Steven may want to pick up few customer service tips from a delightful younger man.

On this trip, I stopped in to get a LifeProof Case for my iPhone 6 Plus. Rahil greeted me and helped me look at my options for a waterproof case. He was friendly and knowledgable with a great sense of humor. He even installed my phone for me. I was in and out in no time. I’ve shopped at this store multiple times buying things from a mouse to iPads and a MacBook. I have always been satisfied with my service. I have also received great service from their tech area in the back. It’s nice to know I can go right here locally to get most of my Apple needs taken care of, rather than having to drive over to Tampa and deal with the crowd at the Apple Store.

I took my Macbook Pro Retina in to Simply Mac Countryside Mall for left speaker not working. I was told 2 – 3 days to have it repaired and back to me. Three days later they had not even started looking at it. When they finally got to it, they called and told me the speaker issue was because it had liquid damage, and it would be a minimum of $ 450 to repair. Knowing this computer had never seen liquid, I picked up my computer and took it to a real apple store. Turned out the problem was a blown left speaker, and the real apple store geniuses replaced it for $ 59. Since this happened, I’ve learned that Simply Mac seems to do this regularly, that is, claim it’s water damage and it’ll cost some crazy amount. I’m not sure if this is malicious intent on their part, or if it’s just a default response if their repair folks can’t figure out what’s wrong. But regardless of which it is, do yourself a favor and save your money, and take your macbook to someone other than Simply Mac! Oh, and I called the Simply Mac store manager to let him have another chance to make things right before I took it in to the Apple Store (International Mall — they’re awesome!), and he stuck to the «you liquid damaged your laptop and now you’re trying to get away with it without paying» story. Arghh…

If you’re lucky enough to get the sales support on the phone, they’ll inform you that they want to see you in person and won’t order a part for you over the phone.

First of all, it’s not PeachMac any longer. Secondly, I went in trying to get my macbook air repaired. Not much, just a crooked screen hinge. I was greeted and signed in and was next to go. As soon as the people at the repair desk were done with their customers, they vanished. Some kid came in with a messed up screen and they came out took his phone and went to fixing it. Ignored me completely. The store was not packed, there were only 2 other customers in the store. 45 minutes passed and I walked out of the store with my laptop, because I was not helped in 45 minutes of being there. Take your business to the real Apple store in Tampa. You’ll be better taken care of and treated respectfully.

My iPhone «locked up» and would not reset. I spent over an hour waiting at AT & T only to find out that they could not help me and even if I bought a new phone I couldn’t upload my contacts, etc. if we couldn’t get into the phone. The only good part of the AT & T experience was that he suggested I might want to go to Countryside Mall to Simply Mac and see if their service folks could help. Benjamin was a real peach. He told me my iPhone was out of warranty but he felt that they could fix it for $ 20.00. I agreed and within half an hour I was on my way. No strong up-​sale, no pressure, told me that on a fixed income I shouldn’t replace my phone until it didn’t work anymore. What a gem. I highly recommend this store and the man.

Formerly Peach-​mac, now Simply Mac, they are a quick stop to picking up something that I needed for my older Mac computer. It was really an IN and out stop. $ 10 out of pocket and we were done. The service was fine. No complaints at all.

Delightful helpful folks that DO know what they’re doing. Ruined my MAcBook Pro with a glass of water (dumb). Stephen walked me through my options and bought a new Mac book pro. When I purchased my 1^st Mac at an Apple Store in CA, I was treated like royalty before the purchase. Once I bought the Mac, I was subjected to snotty elitist BS from every turn at the «Genuis Bar» and rudely treated.
Simply Mac in Clearwater was nothing short of wonderful. When Carbonite dropped the ball on my backup, Joshua transferred all the data from my original hard drive to the new computer.
I had a great experience.

Don’t even bother with this place. just go the extra half hour to the apple store in the international plaza. could potentionally save you hundreds of dollars. I had recently broke my macbook air screen. I went here because it was closer than the apple store, however the said it would be $ 900 to send it to the depot or $ 650 plus labor cost to replace the clamshell their. The mac was still in limited 1-​year warranty. They claimed that the clamshell wasn’t covered under warranty nor was it covered under applecare extended warranty. So instead I took it to the apple store and they were extremely nice and took care of everything, they quoted me $ 450 for the clamshell and $ 40 for labor and hardware. however sense it was accidental and under warranty it was free of charge. so do not wast your time here. go the extra 13 miles.

I wish I could give a higher rating. I really was hoping Peach Mac would be a place I would frequent often. However after several visits it’s been hit or miss. This week my wife’s iPhone 5S needed to be replaced under Apple Care plus. However since it is an unlocked T-​Mobile phone the tech told her they couldn’t help her. That they can not get an replacement phone to work when it’s unlocked. So she ended up having to go go to International Plaza to the Apple Store anyway.
If you don’t know anything about Apple products and don’t want to drive to Tampa for advice then give them a try. If you have an iPhone issue (especially with an unlocked phone) just go to the Apple Store and save yourself the headache.

Not impressed with this alternative to Apple. Convenient as opposed to driving across the bridge and into Tampa for the areal Apple store. You’ve certainly heard of the saying, «You get what you pay for.» Pay more, get less. It’s all right here! It couldn’t be more true. The sales people and techs are very friendly. I’m not convinced if their expertise though. When you walk into an Apple store I certainly lose the game of ‘Stump the chump,’ with whatever problem my device is causing. However, I’ve been to Peach Mac on two separate occasions and they were not able to fix my problem. I left the store no better off than when I walked in. Both times they offered to send-​away and repair, which was costly. I took my device into apple directly and they fixed it on-​site for $ 25 less than Peach Mac. Save the time and frustration and drive to International for the real experts at Apple!

Peach Mac has every apple thing you could need, the prices are premium… but if you live too far from a apple store, this is a nice alternative!

Rather unfriendly and not helpful. Sales people were interested in gossip and talking amongst themselves and their friends they brought in than greeting customers. I wandered the store for a good 15 min and finally went up to a young girl who looked distinterested in her job. I found another gentleman who told me ‘this is all we have and I can’t let you open the case (ipad case) to let you feel any of them’. You go anywhere else and they at least have one sample open for inspection.

They know what they are talking about, just like at the Mac store. in fact, the guy didn’t want to sell me a Macbook Air because he felt it would be too slow for the function I needed it for. We tested it out on one of their computures and he was right. The guys at the «other» store didn’t even consider how slow the computer would be. Will be back when I’m ready to buy.