Midas

I normally take my 2013 Ford Fusion to Cleburne Ford but since they were closed and I didn’t have time to make it over there. Well big mistake. The oil change (which you think they would have down) took a little over an hour to complete? When I arrived they told me 30 min. Its sad because there were 4 mechanics and only 2 customers. The customers that came in after me left before me. After sitting there he came in and made excuses to why «it took longer than most». Well if you knew this don’t tell me 30 min. I will not be back to midas.

We brought our Jeep here last year to have the catalytic converter replaced. They did a fantastic job and the price was as quoted. We were very pleased and thought we had found the perfect mechanic for our car maintenance needs. Would have been a 5-​star rating had my story ended there.
Fast forward a few months. Brought the Jeep in to have the oil changed. They offered to rotate the tires for us as well. BIG MISTAKE! After less than 400 miles the front left tire quite literally fell off on US 67 between Cleburne and Keene… at 65 MPH. I was very fortunate to avoid hitting and killing a driver in oncoming traffic. Two of the lug bolts were snapped clean off; two others bent. This resulted in damage to the rim that was beyond repair. There was also over $ 3000 worth of body and other damage based on the estimates that we received.
We had the Jeep towed back to Midas, as the tow driver commented that this looked as though the lug nuts were not fully tightened and worked loose. The owner’s face went sheet white when we pulled up and he said that they would do whatever was necessary to make it right, even offering up a rental car.
Well, apparently, «whatever necessary» was prefaced by if the insurance company allows it. We were told by Midas that the claim was denied because «the Jeep had too much rust that could have caused the lugs to break» according to the insurance. (We later asked the Jeep service personnel if they agreed with this assessment. They replied that there is not enough rust to have caused that kind of damage.)
FOLLOW UP: after filing a claim with the BBB, their insurance company contacted me again and after a couple of months of review; we finally were able to reach a settlement.