I received an email stating that I had surprise bonus reward points. I generally buy diapers else where. However, with bonus points and a coupon it was worth a visit. Or so I thought. I’m really annoyed. First the store was uncomfortably hot. It feels like there’s no air circulating. I walk all the way to the back of the hot store with baby and toddler in tow to search for Huggies. This section was small and cluttered. I finally found what I needed and hiked to the front of the store to wait in the long line. Once at the register I informed the cashier that I would like to use my bonus points. He says there are no surprise points. I ask him to check again as I received a notification through email. After checking again he found no surprise points. Every time I am at this location I have a problem either redeeming points or sales prices not matching weekly flyer. The cashier told me he could give me one dollar off. Thanks