Beth’s Hallmark

This is perhaps the worst Hallmark Gold Crown Store that I’ve ever been in. A lot of my feelings have to do with the owner/​manager, for hiring teenagers that do not care about how they are portraying her business.
During my most recent visit, neither clerk had the familiarity with the stock, to tell me where to find products. Then, they had no idea as to guesstimating what something cost, without taking six minutes to look it up on the computer, per item, and I had half a dozen in my hand.
Upon entering, I should have just left on this visit, as the girls were more interested in talking amongst themselves, rather than greeting a customer, such as they were being paid to do.
Furthermore, they did not know what a coupon could be applied to, without running it as a sale. Then, their basic math skills were null. The item I finally decided upon was $ 17.95 or $ 18.95, plus tax. My coupon was for $ 5 off. After ringing me up, they said my total was $ 20 and change. I asked if the coupon had been applied, and she said yes.
For a good ten minutes I tried convincing her that the coupon had not been applied, as $ 18-​$ 5 would be about $ 14 with tax. She argued with me that tax was the extra amount. I said that NC does not have a tax rate that is almost 30% for a retail store. She just did not understand that sales tax is under 10%, and not $ 5 for a $ 13 order. I gave up and asked for my coupon back and walked out.
Then, today was the cherry on top. Nobody else was in the store, but I left livid. I asked if they could order/​locate an item, exclusive to Gold Crown Stores, and was told they were not sure. But, she did tell me to hang on while she finished eating. Then, I asked if they could call a few of the other stores to see if someone else had it. Of course not! What was I thinking? Then, I was informed I could get a list of Gold Crown Stores online, and order there, too.
I’m not going to be a patron at a store where I have to do the work that an employee is supposed to be able to do for me. If I had been able to find the item online, I would never have gone in looking for it!
Girls, quit worrying so much about your skin, hair, and nails, as well as your hunger long enough to do what you’re being paid to do, and work with a customer! It was slightly insulting to me, knowing you were not interested in having a general idea of prices in the store, and that most of the items I picked up did not have price tags.
Hallmark, please hire people that want to work, need to work, take pride in being there, and are willing to help a customer that has a slight level of intelligence, please!
As an aside, I think this is now Christie’s Hallmark. The two stars are because the store was clean, though it stunk like the girl’s food on my last visit.