MDO Clemson Mattress

Very poor customer service. Nothing was ordered or delivered on time. They did not get the order right for our pillow and would not correct it. We ordered a Tempur-​Pedic mattress and 2 Tempur pillows. We ordered them August 1^st and said we wanted them in by September 1^st. The Mattress came in at the very end of September and one of our pillows on October 12^th. So when we gave them a month to have everything in, it actually took 2 ½ months to get it all. Every time we called to check on the order, they gave us excuse after excuse saying these exact quotes: «we typed in the order wrong,» «everything is at the warehouse and the warehouse had a water damage and everything in it got ruined,» «the pillow you ordered is discontinued,» «It’s on it’s way, but we have no idea when it will be delivered.» When we first went in the store, the guy seemed pretty helpful in helping us choose the right mattress, but the ordering and delivering process was an absolute disaster. The guys working there are definitely not qualified to work in a business where customer service is of upmost importance. Every time we talked to them they seemed very sketchy, unorganized, they didn’t communicate well with each other, and they never gave us the correct information about anything that we ordered. Instead of telling us they weren’t sure when they didn’t know, they just made up something to tell us to give us an answer. Also, when they finally delivered the mattress to our house, they had one of their friends working who wasn’t even an employee! Go somewhere else. I don’t know what kind of business this place is running.