Pizza Hut

I will never be ordering from Pizza Hut again. The poor customer service is UNREAL. I ordered a pizza via phone and paid with my card. Everything was confirmed and I was told it could take up to an hr and a half (which is crazy, but I agreed to it). As I was waiting, I received a phone call from an unknown number. I screen my calls so I didn’t pick up– no voicemail was left. I called Pizza Hut TWO hours after I placed my order kindly asking where my pizza was and I was told that my order was canceled a while ago because they called me and I didn’t answer. They called because I’m a new customer in their system (keep in mind all of my info was already confirmed). I was never told I’d be receiving a call and no one left a message. After talking to the store employee, I asked if they could put in my order now and have it delivered and I was told NO. Yep– you read that right– I was NOT ALLOWED to buy a pizza. I was told that once an order is canceled for my address that they cannot deliver to that address the same day EVEN if a brand new order is placed. I cannot believe that a business can run in this way. I was trying to BUY a pizza and was denied business. My husband then tried to call to place an order– first, the line disconnected, then he was told they weren’t taking new delivery orders, then we were told it would be another hour and a half if we wanted a pizza. Absolutely ridiculous. Pizza Hut, I salute you (in total sarcasm). Somehow with the outrageously TERRIBLE customer service you remain a business. I will be sharing this story with my family and friends and reviewing you on very social media outlet I have access too. You suck, Pizza Hut.

My mother placed an order for delivery today with Pizza Hut and they told her it would be 220 minutes before it would be delivered! That is beyond ridiculous and someone should be held accountable for it taking that long for delivery on a Tuesday evening. This is the middle of the week I can see if it was a holiday, Friday, or Saturday but this here does not make sense. If I could

Placed an order today and the only good thing I can say is the food was hot. I waited an extra 20 minutes after it said my order was ready, had a missing topping that they threw on top last minute making a spinach salad on top of my pizza. Ugh just a bad experience every time.

last night we ordered a family dinner box or whatever the name of this meal is called. we ordered at 7:00 for a delivery and were told it would be two hours for a delivery, we called back and said we would come pick it up. they said it would be ready in ten minutes. we showed up around 7:20 and the complete ignorance of the staff was seen within seconds. 8+ people standing around doing absolutely NOTHING, this wasn’t too bad until we had waited another 40 minutes and still hadnt gotten our pizza. the «employee» at the cash register was rude and unfriendly. after waiting almost an hour and a half for PIZZA we got it (meanwhile 8+ people are still standing around doing NOTHING) we proceed to pay the bill and I ask if I can have a side of ranch, she responded with «that costs extra» AT THIS POINT THEY SHOULD BE GIVING SHIT AWAY FOR FREE!!! also, no marinara for my bread sticks. luckily the pizza was good. WILL NEVER BE BACK AT THIS LOCATION!!!

If I could give them ZERO stars, I would.
I online ordered a small pizza and boneless wings at 11:30am over this past summer.
I received email confirmation that my order would arrive in 1 hour. About 1.5 hours went by, and I heard nothing. When I tried calling, someone kept picking-​up the phone and hanging up on me (over and over and over again).
Finally, around 1:45pm some kid delivery driver called me and said he was lost.
I told him exactly where I lived (cross streets and all).
(The location of this Pizza Hut is a 5 minute drive from me)
He finally showed up around 3pm. He stunk of weed and his eyes were extremely bloodshot. The food was cold.
I will never order from here again.
Also, last week a co-​worker ordered from them, and it took them 2 hours to show up.
They also kept hanging up on her when she called to check on her order.

I ordered two pizzas and wings tonight at 10:30pm. They called me after I placed my order online and let me know that they wouldn’t be able to deliver because of car troubles but that they would comp $ 5 for my next order and that I could pick my order up at the store if I wanted. I chose to do that and asked how long it would take. They said it would take 50 minutes for my order to be ready. I head over at 11:30 only to be met by a closed door. I called the store and the woman at the register picked up and told me that they called all of the people who had orders in to pick them up by 11:15pm. I received no such call. I don’t even honk that they put my order in. I’ve given them my business for the past year but now I will never order from any Pizza Hut, especially this disgrace of a «restaurant.»

The most disgraceful service I’ve ever had at a Pizza Hut. Rude employees. More than an hour for delivery. Avoid if you can.

We get the big box deal often. It’s two smaller pizzas, breadsticks and sauce, and a pasta for $ 20.00. It’s a quick, cheap deal for the family when we need dinner and it don’t have time to cook. I always order online which is a great site, and quick and easy to do. I always do pickup the pizza because it isn’t a far drive. We’ve learned that even though it states that our breadsticks come with sauce, they NEVER included it. We check before we leave now to make sure we receive it. The store is always busy and full of people. When I was there a few days ago there was water leaking from the ceiling, which looked gross! The good news is, my pizza and toppings are always correct, and my order is always ready when I get there. Better customer service and a cleaner store would help this location out!