Autos Direct Online

My husband found a Hummer online and fell in love. Where was it located??? You guessed it… in Cleveland, OH at Autos Direct. I told him he was silly to buy a vehicle online without seeing it in person or test driving it, but he did it anyway and so our adventure to Cleveland begins.
So, we arrive at the dealership and my first reaction is Run! EWWW! GROSS! Do you not have a cleaning crew? Seriously? I used to work at a car dealership and if we let our show room, work area or floors look the way theirs did, we would have been fired on the spot. Hello??? Have you not heard of Clorox? Cuz you need to buy 200 cases of that stuff. It is NEVER ok to make your clients feel like they want to hose themselves down with hot, soapy water because you are too lazy to clean.
Anywho, I believe our salesman’s name was Steve. We had a trade-​in (a 2002 Jaguar) that we had towed up to Cleveland before we arrived & the first thing he said to us wasn’t, «Hello nice to meet you.» or «Glad to see you made it up here ok.» it was, «I told that tow truck driver not to leave until I drove that Jag to make sure it ran ok because if it didn’t I was going to ship it straight back to Columbus.» Well alrighty (insert bad name here). Nice to meet you too.
Next is the way the salesmen & manager were dressed. I mean really. When is it ever ok for the general manager to wear an almost see through yellow t-​shirt with holes in it and dirty jean shorts and worn out sneakers. There was another salesman there that had on an old, orange, faded polo shirt that looked like he had worn in 100 days in a row. There was only 1 gentleman there that looked like he had any sense. He had on a nice (not faded and stained) black polo shirt and some khaki pants (and unfortunately it was not our salesman).
Third up are the cars!!! The main reason everyone is coming to your facility is to buy cars. Can you pretty please tell me why all your cars look a hot, disgusting mess? Why they have dirt/​dust all over them? You know when someone is coming to buy a car. You need to have it DETAILED!!!
Seriously, I was so disgusted by the way the cars looked I made it known – loud and clear and I think everyone on the lot and in the building heard me. There is never an excuse for this laziness. You are not a private owner selling a car, you are a dealership. Have some pride.
The only thing great about this visit is the 4.39% interest rate we got on our used 2007 Hummer. It was even lower than our credit union could give us. Oh, and my husband loves his gas hog of a car.

I purchased a vehicle from this dealer about a month ago. I can’t say it was an awful experience, but it was definitely interesting. I started reading the horror stories others have posted on Unilocal and other review sites AFTER having given them my $ 500 nonrefundable deposit on my vehicle. I was very concerned and even considered letting them keep my money and going elsewhere — however, I decided to go ahead and purchase my vehicle. Although it boasted a ‘clean’ carfax, there was clearly some minor bodywork done to the passenger side so I believe it was in some sort of accident at some point. They claimed not to know anything about this and after looking it over, I decided to just take the gamble and hope for the best. My vehicle came to me missing all floor mats, dirty, in need of an oil change and alignment, A/​C not so great. bald tires, stinky. These are all things I was aware of and having saved a little over $ 4k, I decided it was worth it to be able to replace things as I go instead of putting all the money down at once at a regular dealership. I have driven over 2000 miles and it thankfully runs great. I think if you’re looking to save $$ and buy something used to get you through for a few years, this is your place. I did not and would never buy a vehicle online, so i can’t speak for others that have had negative experiences with that.
This is not a regular dealer, it is a broker. They get cars and sell them at prices that will move them as fast as possible. There is no playroom for the kids or coffee bar with pastries. The sales people do not hold your hand, they are simply just there to expedite the deal. If you agree upon a lower than listed price, they dissolve the ‘limited’ warranty they offer. Their goal is to sell you the car and get you out of there as quick as possible. I can’t blame them, it is clearly a successful business model. But don’t expect perfection — there is always a big risk in buying used, no matter how or where you go.

Juan Rosario is a con-​man. If he is your salesperson, run in the other direction. He will blatantly tell half truths and smile at you the entire time. He told me that my car had been serviced after I had given a $ 500.00 «commitment to buy» down payment. He called around a week later and said that the car was all fixed and ready to go. I asked for the service papers. He insisted that there were no records when they use their own service department. I asked several more times and he just casually dismissed me. He assured me that the check engine light was fixed when they replaced the gas cap. He assured me that they had balanced the tires to address the shaky ride when we tested it on the freeway. He DID have the front window replaced and after hearing the other horror stories, I guess I am lucky. Three days after purchasing, my son keeps hearing a cracking noise when he turns the corner. Took it to my mechanic, the front right axle assembly needs to be replaced. The wonderful thing about all of this: Karma is a bitch.

Beware of the repairs they promise before you drive away. Just bought a BMW X5 that had a driver side window that didn’t work. They had it working the day I picked it up but with in a week it failed again. I asked them to fix it again but said I would have to pay. Why would I pay someone to fix something they couldn’t do the first time?! Had it looked at by the BMW dealer and they told me someone poorly patched up the regulator and it needed to be replaced. If you get anything fixed before you purchase have them include an extended warranty. You have been warned!

If you dont have time to go into details I would frame them in one word — AUTO DIRECTS IS NO OTHER THEN A FRAUD. STAY AWAY.
They sales cars atleast 10−15% cheaper then anywhere else you find but think twice how they do this :
I was one of the victim of these cheat company. Here are some of the details about them:
1– They photoshop the pictures so car you see in pictures on their website dont represent the correct condition. It would be much dirty, with dents and scratches.
2-​Their carfax/​autocheck report says clean title but it doesn’t mean it was never in accident. Normally they buy accidental cars from auction and repair them in their body-​shop so there wont be any accident history you would find.
3– They will pretend nice and professional before you pay them and once you pay– you will be just unknown for them. They wouldn’t respond your mails or calls.
4– No matter what commitment/​promise they give you about car, either verbally or In writing — they will not honor it.
5– They are very smart in documentation so you wont be able to sue them or get any claim legally.
6– Don’t wonder if you find some great reviews about them– they offer rewards to write good reviews.
If you are interested to know more or want to know specific to my case I would be happy to share details– they sold me clean title car which I found was in major accident and need $ 2000 of repair. They gave me in writing to pay for tail gate fix but after I bought car they never attended my call or responded my mails. I am spending my time to write this honest review so that I can save people from this cheat company. After-​all its hard earned money !!! you may write me on
if you want to know more but if you still wish to be trapped by their low price and classic marketing presentation-​choice is yours but I can bet you will be writing similar review after a month.

My experience with Juan at Autos Direct Online was bad from the beginning (January 26, 2013) They refused to have the vehicle (a 2004 Audi S4) inspected before I committed to buying it. Once I did and sent them a non-​refundable deposit (my first mistake), they found that it needed a new timing chain and related components.
I’d already scheduled my flight out to Ohio to get the car, which I had to cancel. They told me to come the following weekend. I shrugged it off and bought another airline ticket for the following weekend. The next Friday, after not hearing from them all week, they called again. The car still wasn’t back from the repair shop. Another airline ticket (about $ 200 each) down the drain. They promised it’d be done the following week. So, I bought one last ticket and told myself that was it. If it didn’t work out on that third attempt, I was done. But, Juan called on Friday (Feb. 8^th) and said the car was ready.
I got to the dealership and spotted my car. It was filthy dirty and missing a turn signal light, but otherwise looked like what I’d seen in the photos. Since Juan was nowhere to be found, I didn’t know who to speak with, but they assured me someone would be with me soon. «Soon» amounted to TWO HOURS later before anyone got to me.
I asked about the repair records, as Juan assured me he’d get me a copy of all the work they had done. The finance guys (Sean and Rollie) knew nothing about it. So, they assured me they’d send them once Juan got back to the dealership the following week. Six months later, I still have nothing.
The drive from Cleveland to Kansas where I live was 1,000 miles. About 500 miles into the drive, the power steering pump went out. Horrible screeching and whining sounds came from the car and it was incredibly difficult to turn. I tried calling Juan and sending a few texts, but no reply. The check engine light came on and hasn’t turned back off since.
After getting the car home, it went to the shop the next day (Monday, Feb. 11) to have the power steering pump replaced. $ 600 bucks. The check engine light was STILL on, and the mechanic told me it was a «cam shaft position sensor», both right and left motor mounts, and something with the radiator fans having a bad circuit. He guesses Autos Direct Online erased the check engine light right before selling it to me so I wouldn’t know anything was wrong.
At the end of May, the car started idling rough and making clattering sounds, and the check engine light came back on. Once again, I took it to the shop. In this time, I’d put roughly 6,000 miles on the car from the time I bought it. This time, after diagnosing it, they said the timing chain was bad and needed replaced (I hadn’t told the mechanic that Autos Direct Online supposedly had the work done). The estimated repair bill from the mechanic: $ 8,000.
I called Juan and left a message, but he’s never returned my calls.
I stopped driving the car and drove an old work truck I borrowed. I was a little skeptical about the diagnosis (and the mechanic), so I took it to a different shop at the beginning of July. They went over the car and came back with a similar diagnosis: the timing chain, tensioners and guides would need replaced. Their estimate: $ 10,000.
I took the car back home and parked it again while I tried to figure out what to do. I talked to a few friends, who recommended I take it to a different shop who might be able to help me out. I did that this week and had it diagnosed.
I got the car back yesterday along with a very similar diagnosis. This mechanic, who only works on VW and Audi vehicles, said the timing chains and all their components needed replaced, as well as at least one (but likely both) of the cam adjusters, which was causing the car to advance the timing. Doing this work requires him to pull the motor completely out of my car. His repair estimate was $ 9,000.
Conclusion
I waited several months until I was confident I had an accurate diagnosis of the problem before writing this review. In the 6 months I’ve had the car, it’s been completely out of commission for at least 2 months, and it’s been at 3 different shops, who all come back with the same (or similar) diagnosis, indicating that Autos Direct Online either a.) willfully and intentionally lied to me and didn’t do any of the work they claimed to have done OR b.) didn’t have the work done correctly and completely (perhaps only a few of the smaller parts replaced?).
Either way, I owe $ 13,000 on a car that needs $ 8,000 — $ 10,000 in work that Juan at Autos Direct Online told me was done. I specifically remember him calling when he «got the car back from the shop» and saying «Mike, I’m sorry to have kept you waiting for these 3 weeks, but now you’re going to have a car that will last you another 100,000 miles. I call BS, Juan. It made it 6,000.

I like the idea of a very personalized buying experience. I called as I had to drive 2 hours to get there, and asked questions about the car and all pics were good and the sales guy said I will be satisfied that the condition matches the pics. I set an appointment and arrived at the dealership right on time. The sales guy had 2 or three folks he was helping. He had no calendar or schedule he was keeping and that dealership was pure mayhem. They said the reason behind appointments was for them to have the car out of the warehouse and ready to go. It was not. We waited 30 minutes for someone to «dig it out».
We then had about 2 minutes with our sales guy and the car was in horrible shape! There were scratches and dings all over the car and a fresh scrach on the door that happened when he pulled the car out. The sales guy said they can fix all those dings and scratches and if I put a 500 dollar deposit on it he would send it out to be «cleaned up and repaired». He said that is there philosophy. Dont clean the car or fix it until someone puts money down on it!!!
The sales guy said, «I know the vehicle is not as nice as they told me but for $ 500 they would get it all patched up». Yea, NO.
Customer Service is dead!

These guys are scammers and ANY GOOD REVIEWS THAT YOU SEE ARE COMPLETE BS. First, they market on ebay heavily, but it is impossible to buy from them on EBay because they know you can get your money back. Also, Ebay will hold them accountable. So they push you to buy directly from them. They omit all of the promises they make from the contract while sending you a void of warranty for you to sign even though the warranty was promised. Then, the kicker, they want you to tell the finance company that you saw the car at the dealership. When I confronted them with the ommissions from the contract, Dan said that he felt I was trying to pull something. Hah, does that actually work on people??? I had to forward him his text promises to me. I told him the deal was off and so he then sent me emails agreeing to just a part of what was promised. We backed out when they gave us the final demand of lying to the bank. We didn’t actually look up any reviews until after this happened and discovered that we are not the first victims. Perhaps the biggest crook is Sean Nightingale, the finance guy. I want the world to know that these guys are crooks. They sell online because it is easier to take advantage of people. I have actually read on some of the reviews that they photo-​shop their pictures prior to posting. Perhaps, that is why they wanted us to lie to the finance company. I did not buy and would not buy from these scam artist ever!!! Buyer beware!!!

This place is absolutely horrible. I purchased a car that they had listed on ebay, and I bought sight unseen. I asked tons of questions and was assured that the vehicle had no rust or leaks. Every body panel of the SUV is rusty, they just painted over it. When I got the SUV, it was pretty much out of oil, I added 3 qts before it even showed up on the dipstick. Turns out the oil pan was rusted out. The rust on the body is so bad I was literally able to poke my finger through the bottom of the fender. The ABS light was on when I received the SUV; one of the sensors had been mangled at some point. This wasn’t something that just spontaneously happened when I got the vehicle. You may wonder why they have a good reputation on ebay. If you make your purchase through ebay, you are required to make a $ 500 deposit right away. When you show up to get the car and realize it is horrible, they offer you the $ 500 back only if you give them positive feedback. Just google this company, you’ll see what I mean. Also, check out all of the complaints filed with the Attorney General’s office in Ohio.

I decided to purchase my 2002 VW Golf from Autos Direct Online because the condition of the vehicle was far better than anything I had seen on the market.
What I got in return can only be summed up as the worst, most frustrating car experience I have ever encountered.
Service: After wiring my money, my sales person completely vanished. I never spoke to him again. Upon his recommendation I used their shipping service despite it being more expensive than the competition. I was told my car would be shipped in 7 – 10 days. It took 3 weeks.
Car: ADO says on their website they disclose any vehicle flaws. Here’s what I found when my car arrived (all undisclosed and actually photoshopped in the online images):
1. Car was keyed in 3 places with 24″ S shaped swirls. (scratches this size and this deep significantly lower any chance of resale value this car would have)
2. Armrest is broken off
3. Windshield is cracked
4. Key Housing is broken
5. Radio is missing 3 buttons/​Speakers are blown/​Antenna is missing
Lastly, within 24 hours of having my car I was disabled on the side of the road. And one week later I still don’t have a functional car. So far the catalytic converter, airflow sensor and throttle sensor have all been replaced and my check engine light is still on.
If you purchase a car from Auto’s Direct, you’re literally gambling. Check out the
reports… you’ll find plenty of people like me, who wish they made another decision.

I would like to believe that all these + reviews I see online portray ADO accurately, unfortunately my experience with them was so bad that I don’t think a good business would ever let such a thing happen and am suspicious that their business practices are routinely anything but honest, here’s why.
I bought a 2007 Audi from them on December 3^rd with «clean» carfax and my sales person, Mr Dan Caldwell stated except for a wheel cap that they would replace «everything else was functional and OK». The car was delivered on the 16^th. I drove it 3 miles and it stalled in the middle of the road and was towed to the mechanic where I was told the car was ‘very sick’, had been in an accident and that many pieces/​parts were missing that would have been easily identified by a qualified technician. Mr. Juan Rosario, head of sales, then gave me his ‘word’ that they would either fix the car or buy it back, but the next day the owner, Mr. Vince Hugo, wrote me stating, «sorry for the inconvenience, but we cannot help you with the car.» He sited the 30day/​1000mile warranty saying it did not cover the problem, but my position is that the car was nonfunctional at the time of purchase and that their «independent expert technicians» that they purport to check their cars are either nonexistant, not expert, or very sloppy. I am proceeding with the legal steps to stop these guys from ripping anybody else off.
They are misrepresenting their product and their services when they send a vehicle to someone that stalls 3 miles from the delivery site and they claim it has been checked out by their «expert technicians» and it is false for them to say that their cars are reported in with «an accurate, forthright representation of that particular vehicle in our descriptions, including any defects or flaws.» I have reported my experience with them to at least 5 other web based review sites including autotrader
google+, and the State of Ohio’s Consumer Protection Department. I would recommend anyone that has similar problems with them do the same and make sure to mention by name all those persons that you did business with at AutosDirectOnline,
THEY NEED TO BE STOPPPED AND HELD ACCOUNTABLE FOR THEIR POOR BUSINESS ETHICS!!!
AG
North Carolina

We went to Autos Direct Online, met with Steve and were out the door within an hour with a great deal on a great car! No pressure.

We went to look at a car from this dealer. The car was described in good condition and when asked to describe flaws the man said it was in great condition and all the write up stated full disclosure of flaws. When we drove 3.5 hours to see the car, it was in MUCH worse condition that stated. Furthermore, it took them several minutes to locate the keys and they eventually showed us the car dirty, covered with mud. The sales rep was unhelpful and kept leaving. Anytime we wanted to discuss the imperfections in the car, he stated «well it’s a used car» however this was not as described previously. Overall, extremely disappointing, I would NEVER recommend them to anyone.

I purchased my new car from Autos Direct online in October 2010. This is the 3^rd vehicle that my family has purchased from ADO in the last 2 years. We have always experienced a friendly, honest & enthusiastic sales staff. Also, the prices and quality of their products are extremely competitive when compared to those of other pre-​owned dealers. It is for these reasons that we have made the 45 minute trip from our home to visit Autos Direct Online as our first stop when car-​shopping.
All business transactions have been easy, smooth, and quick.
Additionally, their website is incredibly user-​friendly. It is very easy to navigate and browse their selection of vehicles. Every listing also provides 40 – 50 clear, color photos so you can really see the details on the inside and out of each vehicle. All vehicles test-​driven were as described online.
Cars we have purchased include a 2002 Lexus RX 300, a 2001 Lexus RX 300 & a 2004 Hyundai Santa Fe.
We will definitely look to purchase from ADO in the future and continue to recommend them to others.