BRGR 9

We came across BRGR 9 by accident last night after visiting the Rock and Roll Hall of Fame and had wonderful experience!!! We will definitely return!
The waitstaff was outstanding– from holding the door for us to enter to the manager coming to the table to ensure we had everything we needed, they were pleasant, welcoming, and professional. They were very helpful with recommendations and we we were very happy with the suggestion we were given for evening entertainment!
The food is reasonably priced for the quality. We enjoyed the interesting beer/​cocktail offerings and the food was excellent.
The only complaint we had was that my cousin’s well done burger came out way later than the rest of our food.

I wanted to like BRGR9 and the food was good – cold, but good. I had read previous reviews before we went and knew we might get something great – or not so great; the horrible service is why I won’t be back.
Our host who seated us turned into our waiter out of necessity as the wait staff seemed at times lost, lazy, inexperienced, and apathetic. To the host’s credit, he tried as much as he could (and he made an awesome Nutella shake in his stint as bartender!). There appeared to be one slow, inattentive waiter. When he got in the weeds, the bartender came out from behind the bar to help him. This left a back-​up at the bar and everyone was walking quickly around getting nothing done in the process. Watching the waiter and bartender deal with tables around us, it didn’t seem that anyone had waited tables before: no one checked on drink refills, if the food was correct, etc. Again, I don’t blame our waiter because he was just the host, after all.
When the food finally came out (some 30 – 40 minutes after ordering) it was good. It also seemed that there was some chaos in the kitchen, or maybe only one cook? There appeared to be no manager anywhere, something BRGR9 could benefit from greatly. This was also before a Brown’s game so management should have known one waiter would not suffice.

Only went here once, but my burger came out perfect and there were some additional toppings. It tasted great.

Sometimes you just want a good burger.
I stopped here first during a browns game to to try some Dorito crusted pickles. How could those not rock? We enjoyed them with a few beverages, but the restaurant was definitely lacking something; patrons. It was a busy Sunday in downtown Cleveland, and while this is slightly off the W6th path, they really needed some more customers.
Another Tuesday, I wanted to check it out again for a burger. We were THE ONLY two people in the place, along with the 5 employees. It just makes you wonder what is wrong with the place, whether they just don’t know how to market, location, or their food. It’s not enjoyable to be somewhere (huge place, mind you) all alone. It has potential, but they gotta get some people in there to survive. The burgers were good, nothing exciting enough for me to overlook the awkward experience.

Burgers are great! They are creative and delicious. Also, the appetizers are quite good. The Stickles and Tatertots are our favorites. If you are looking for something more healthy, they have several very healthy but tasty salads. Service is usually friendly as well. Inside is nicely decorated and they have TVs for sports games at the bar. Despite all of the positives of this place, the service is usually quite slow. It’s definitely a drawback. if you have enough time, I would definitely recommend going here and getting an «I Called Fire» burger or a «Sunday Brunch» (with extra cheese of course)! But if you are in a hurry, hit up another place :)

My friends and I came here a few weeks ago after one of them had read an article touting BRGR 9 as a great, new, up-​and-​coming burger joint in Cleveland.
We stopped early on a weekend night, and the restaurant was fairly empty. However, the hostess was nowhere to be found. We waited at the front for five minutes or so before she finally appeared. She was unfriendly and did not smile, and bitterly walked us to a table outside. This table was very wobbly, even tipping when she set the menu down. I asked her if we could sit at a different table, or (since these were small, light tables) if we could switch this one out for another. She rolled her eyes at me, and then silently switched out our table for another. It turned out that the hostess was our waitress too, and after another long stretch of waiting she took our orders, again quite brusquely and never smiling.
After another inexplicably long wait, we received our burgers. I order the Fire, which was the best out of our three orders, probably because of the bacon jelly gave it a bit more flavor, but was not at all spicy and was average at best. My friends ordered the Cali and the Maui, which both sounded good on the menu, but were totally bland, despite having a lot of toppings. My friend ordered a side of sweet potato tater tots, and unfortunately, she recognized them as the frozen, whole sale store kind.
My biggest complaint about the food here is the fact that all three of us ordered our burgers medium rare, and they all were overcooked! There was barely any pink in any of them, and they were probably medium well. I mean, come on, this is a burger restaurant! You would at the very least expect them to cook your meat to the right temperature!
I definitely won’t be coming back here! I would rather spend a lot less on a fast food hamburger than waste my time and money here on mediocre food and rude, slow service! In my opinion, BRGR 9 has to improve a whole lot if it wants to be the next up-​and-​coming burger restaurant in downtown Cleveland!

I’ve been there twice during their half off Wednesdays. My first time here was over half a year ago and the special included all burgers on the menu. Now there is a limited selection on burgers but there are discounted appetizers and drinks as well.
The first time here, I had the big texas which had pulled pork and onion rings on top of the ½ lb patty. It was a very big juicy burger. The onion rings were crunchy and the pulled pork was quite flavorful.
The last time I was here, I got the BRGR melt, which had caramelized onions, mushrooms and swiss on rye bread. This looks a lot like something you get at Melt. Again the burger was very juicy and the toppings went well with the burger and the bread. The rye was lightly toasted. You may also order fries, cajun fries, sweet potato tots or onion rings with the burger.
Service was average here, it gets a bit busy during the special. Also the last time I was here, the entire restaurant was smoky!

Made a reservation for Friday night, but no need because there was plenty of space. The place looks great inside so I was a little surprised to see how empty it was!
Ordered the vegan burger with plain fries and shared some of the cajun fries. The cajun fries do have a kick to them after you eat them, but tasty! The vegan burger was one of the mushy mashed vegetables kind, which was okay but nothing that I’d crave.
Will for sure come back some evening though for one of their adult milkshakes!

I’ve had BRGR 9 twice and it’s been pretty darn delicious both times.
The first time, I ordered a burger to-​go via the online eatwarehousedistrict service, which I had a coupon for. When I got to BRGR 9, it seemed like they had completely lost my order. Even though no one else was there and there was a bag sitting right next to the register, it took a good 10+ minutes for them to figure out that yes, that was my basic burger.
This meant that by the time I got my burger home (only one block away), it was a bit on the cold side — but was a really good burger! Whew. I was pretty happy with my lunch, and am willing to chock up the confusion to the fact that this was just when EWD was launched.
I then went back on a Wednesday, for ½ price burger night. I stepped up from the basics and got a fire burger — I expected it to be really hot and spicy, but I’d say it was more on the «medium» level. The bun got damp pretty quickly from the sauces, but that’s fine. I ordered fries and that was a bit too much for me — they’d be good to share with someone else though.
I do think the burgers are a bit expensive if you get them full price, but with weekly half-​price Wednesdays, it’s easy enough to get them at a discount.

This place was great. Weird to read some of the reviews that had a polar opposite experience to ours.
We had the sweet potato tots as an appetizer, excellent. My wife got the «Brgr Melt» (patty melt) burger, I had the Pinnacle (Reuben on a burger). They were cooked perfectly and were a challenge to finish (huge burgers). I wish I were still eating that burger, I miss it.
The service was excellent, our waters and my beer were kept full without asking. The beer selection was very good, they even had Lagunitas on tap.
If we’re ever in town again I would definitely hit this place up!

In the area on vacation to catch an Indians game, we were looking of a family friendly place where we could eat without taking out a second mortgage. Tis seemed to be ideal.
As far as the vibe goes, they’ve got it. Cool signage, nice bar and setup inside with a generous selection of beers. It’s the food that disappoints.
Five of us dining including three teens. Four ordered various burgers, one a grilled cheese. We also ordered the sirracha onion rings, sweet potato tots and fries to share.
Service was generally slow. It too way too long for food delivery, especially since the place was virtually empty.
They initially brought the sides. The onion rings were excellent, though the sirracha barely detectable in the sauce. The fries were fresh cut and hot. The tater tots were disappointing, way too sweet, then add a sweet sauce.
As for the burgers, they delivered those a five minutes later, save one, mine. Clearly it was missed in the order since my dining mates were half done when mine arrived hot off the grill. In fact, mine was the only one cooked as ordered, medium. All of the others tended to medium well. Even the grilled cheese was bland and sent back to be replaced with a burger.
There was nothing at all special about the food. If ever back in the area, I’d go elsewhere.

Great! Tasty drinks, and a normal portion of fries ;) *I have a carb problem*. I also really loved the rosemary infused Ketchup very nice addition. Great location too very beautiful inside.

I am totally prone to using hyberbole and superlatives when I get excited, especially about food, so here goes:
BEST BURGER EVER!
I got the Sunday Brunch burger, and it was sooooooo good. It had a runny fried egg and hash browns and aioli on a perfect brioche bun. I didn’t try the fries, but my friends all seemed to love theirs.
I also ordered the Slickles — fried pickles with a crushed Dorito crust… not as awesome as it sounds, and at the price, you’d be happier throwing in a couple more bucks and just getting TWO AMAZING BURGERS.
The service wasn’t awesome; I think maybe it was the guy’s first day or something… There were long intermissions between sightings (like 20 minutes before getting drinks — iced tea that came room temperature with no ice), and two friends’ orders were totally wrong, but he was friendly enough, and everything got rectified, albeit after more than an hour and a half… we have a theory that the farther you get away from the center of downtown, the less restaurants seem to know of the concept of a lunch «hour»…
Luckily, it was a beautiful day to sit on their patio, so we didn’t mind too much. Also, because the parking situation is terrible, we walked — the long walk back to our office in the Gateway district was the perfect way to start digesting the huge burgers.
Overall, I was definitely happy with my meal, and I can’t wait to go back and try the California burger with a veggie patty!

Went to lunch here with some co-​workers during the week. Service ended up being way too slow for lunch. Ten minutes before someone took our drink orders after we were sat, another fifteen minutes before our drinks came out, and we didn’t get our food until about an hour after we arrived. I would be more understanding about this if the place hadn’t been practically empty and we hadn’t told our server we were working.
Ordered a burger cooked medium in a lettuce wrap — it came out well-​done on a hamburger bun. Burger’s flavor was so-​so. One would think that a restaurant with «burger» in the name would know how to make a decent burger.
On the positive side, they provide large portions at a reasonable price and my co-​worker really enjoyed his salad.

Excellent food! Everything else is average…
Been here a handful of times, both right when they opened and well after. The burgers have always been excellent, just make sure you clarify with your waiter exactly how you want your burger cooked. Medium rare actually means medium rare here (pink all the way through, red center). The fries are typical fries, but I suggest going with the sweet potato tater tots instead! Fantastic!
Drinks, service and ambiance are all average, but the food more than makes up for it. Prices are fair too. Service seems attentive but a bit slow.
Overall I definitely recommend. My go too burger is the eastside. The Maui is also delish!

Was visiting town for work and a friend and I come downtown on a weekday afternoon after work. It was about 6 so not too much traffic, and we noticed this place, and it wasn’t here when I lived here, I asked if we could try it out. I am kind of glad I didn’t find this place by reading Unilocal reviews, because I may have missed out…
We couldn’t find street parking so we went into the lot for a few bucks right next door.
Had a few beers, and some amazingly good burgers. Sat by the window and just watched the remaining activity going on downtown. Probably would be cool to people watch during a game or weekday lunch rush.
Great, friendly service, did like the fries, and as I said before, a pretty good burger. I am not a big time burger eater, because I like chicken better, but in this case, I am glad I got a burger here.
Will surely keep this as an option next time I am in town :)

I think BRGR 9 is at least a little bit better than Unilocal currently gives it credit for. We dropped in here to get dinner after the Browns game one night and it was nearly empty. The service was great, very prompt and helpful. The interior decoration was a little bit awkward and felt kind of cheap, but it was very clean. They have a pretty excellent beer selection (Great Lakes Christmas Ale all winter!) and they play really good music too.
As far as the food, mine was mostly better than average. I had a Cali Burger, which is a cajun-​spiced burger with avocado, corn salsa and pepper jack cheese. The quality of the ingredients was solid, and the burger itself was cooked perfectly (I ordered it medium rare). At a half pound, the portions are a little too huge for my liking, but it was good enough to take home and finish later anyway. The bread was better than average, and the sandwich on the whole was a little on the greasy side, but very tasty.
The menu is pretty varied and they have a lot of options for non-​meat-​eaters.
The one major disappointment for me was the onion rings, which were really greasy and overly breaded. They have decent milkshakes as well, along with a weird «dessert burger”– the buns are chocolate chip cookies, and the «burger» is a brownie. It comes with funnel cake french fries.

I really want to like this place… I just can’t say it’s anything special. They do have Half Off Wednesdays on the burgers (beef and chicken), so that makes it «A-​OK» for me.
I’ve been here a couple times. First time was a date, second time was by my lonesome for half off burgers. I would have rated it 3 stars the first time, but wanted to try another burger and give it a shot. I did, and it still got 3 stars in my book.
I had the burger topped with corned beef and swiss. Granted the corned beef was tender (which is key), it was a little bland mostly likely because this isn’t their most popular burger. I had the guacamole burger last time and thought it was a little bland because it wasn’t their most popular burger. Maybe there is a «most popular» burger I should try… hint hint please let me know.
The décor is good, the bartender was nice, the music choice was questionable (Mariah Carey and J. Lo), and the menu is huge. The burgers… just ok.

Gosh, I just really am not a BRGR 9 fan. Looking at the menu in advance got my hopes up, but it was a pretty disappointing experience all around.
I tried the Maui burger and the sweet potato tots, and neither of them were as good as I was expecting them to be. I ordered my burger medium and it was basically well done, the pineapple was kind of dry (not sure how that happened), and the sweet potato tots weren’t anything to write home about. Maybe this is an issue of me having expectations that were too high, but considering the fact that this place is called «BRGR 9» I don’t really think it was inappropriate for me to expect an amazing burger.
On top of the mediocre food, our server was a little bit crazy. She spilled the sauces that came with the tots all over the table and only cleaned up about 10% of the mess, and then started telling us about how she was having an off day. and spent a good three minutes explaining why. She kept trying to talk about her personal life. I’m not sure if this was a ploy to get me to drink more beer (my third beer choice since they were out of the first two that I tried to order), but if it was, it worked. Definitely one of the weirder server experiences I’ve had.
Also, there was something off about the smell of this place. It didn’t really smell bad, but it didn’t smell good. so I definitely won’t be returning.

I really liked this place!
The service we got was actually better than expected, according to other reviews. This makes me think they’ve gotten into a groove and have the business figured out. But, we sat at the bar, too, so that could have made a difference. I could kind of see how things could get jumbled up in the dining room, because there were servers flitting back and forth and disappearing a lot. Either way, we were satisfied.
The burgers were all really creative and I’m glad we tracked down the old cook from Lion on Lorain. It’s a relief simply knowing where to go to get something cooked by him. Delicious! The menu was reminiscent of the creativity that LOL had when he was there. I got the Maui burger and it was PERFECT. It cooked exactly how I ordered it; it was a perfect medium, with great pink savory meat in the center. I guess I should add that it was perfect for me. Others have complained of wrong temperatures on burgers and I typically like mine more rare than well, so a lower temp wouldn’t have upset me, whereas something overcooked would have.
The fries were DELICIOUS. And the sauces! Oh the sauces! We got both fries and sweet potato tots, so we got an assortment of sauces. My boyfriend typically shies away from sauces, so I got to revel in the saucy variety. There was a malt vinegar aioli, which was my absolute favorite. SO GOOD. I didn’t have to wait for the vinegar to soak into my fries! YES! The rosemary ketchup was ok. It was a little sugary or something for me. It was just a tad bit off. The other two are slipping my mind right now… chipotle something or other. They were good too, but that vinegar one got me distracted.
Overall, I definitely want to come back, if not for another great burger, for the appetizers. Dorito crusted fried pickles?! HOLY SNACK HEAVEN. I must come back.