Delta Airlines

I recently flew with Delta on a round trip to St. Louis (STL) from Akron/​Canton (CAK) with connections in Detroit (DTW), and was very impressed with the friendliness and availability of Delta staff at all three airports. Having encountered surly airline staff as kind of a norm in the past with other airlines, smiling/​attentive Delta employees really stood out as a rarity. Also, all of my flights were basically on time and baggage handling was very efficient. Prices were comparable with other major airlines. And I LOVE that Delta still has curbside check-​in at STL — makes checking a bag so easy. Based on this experience I will definitely fly with Delta again, and I hope my positive experience will repeat itself!

I love them. The agents in CLE are incredibly helpful and friendly. The airline that employees me eliminated all direct flights from CLE to RDU, so Delta moved in on that market and got me home the other day. From the gate agents (especially Jon!) to the pilots to the flight attendants, they were incredibly helpful and awesome. Thank you for being wonderful. It is great to have colleagues in the aviation industry who are willing and able to help each other get from Point A to Point B. I am so very grateful for our jumpseat agreements with Delta.

I love Delta.
I try to fly them every chance I get.

I had an awful experience with this airline. I booked a flight to San Francisco through Minneapolis for my family of 5. I booked as far in advance as I was able to. They changed the flight to make it through Atlanta. I double checked that I still had seating assignments and I did. I received a couple more emails with flight updates, but everything looked the same. My flight is tomorrow and I learned today as I checked in that on May 21^st the actuator the airline uses just released my seating assignment. They’re not sure why, so we will be scrounging now to find whatever seat on the plane. So much for booking far in advance to have good seats.

Fuck Delta. Hire some people who speak fucking English for your customer service line and some ticket counter people who aren’t on their period. Eat shit, Delta.

I primarily fly Delta out of DTW, as I am a credit card member and I get 1 free checked bag per trip. I’ve had some issues with them, but generally customer service is good — if you’re ever in a pinch, you can tweet @DeltaAssist and they reply super fast, too — and planes aren’t too delayed. I’ve only had one flight ever been canceled, EWR to DTW, and that was because of weather, or so they said.
Planes are usually pretty clean and the Delta terminal at DTW is really nice too — they renovated it a bit back. Love the monorail.
My last flight was to Atlanta, back in October 2014 (side note: Atlanta is also a DTW hub and it’s a HUGE airport. I’ve been there 3 times now, since a friend lives there, but always forget it’s so big!), and I had no issues. I usually fly 3 – 4 times per year — last year was Anaheim, Nashville, and Atlanta, for flights, and this year is going to be Fort Lauderdale and L.A., if not more — and I’ve used Delta for all of those flights. I do want to try out Southwest at some point, since Delta can be pricey, but it all depends how badly you want to search for bargains … I just booked my FTL flight for April for $ 186 because they were running a sale.

Flew from CLE to ATL and then to SJU yesterday. I gotta say, it was a great experience. Both planes were bigger than a puddle jumper, which made me happy because I don’t like small planes. We left a few minutes late, but we made up the time in the air. It was a long day of travel, but the Delta staff were mostly friendly. I received more food on this flight than any flight in a long time. They threw in free headphones and an in flight movie, which was very entertaining.
The only oddity that I noticed was their boarding process. Because we are not Delta Sky Elite or whatever, they made us enter the gate through a make-​shift line that was only six inches away from the Delta Sky Elite line. It was pretty funny. They had two parallel lines, both going to the same place — the gate. I accidentally walked through the elite line area, even though there were no people in it. I was promptly ushered back to walk «around» the turnstile only to end up where I was confronted by the delta gate employee. Picture a triangle with corners labeled A, B, C. I walked from A to C and was told that my kids and I had to walk from B to C instead, which we did, while laughing at the employee for making me jump through hoops in front of 50 strangers who were also rolling their eyes and snickering. They also did not let us board early because we had children with us in Cleveland. In fact, we were asked to step aside while people in other zones boarded first. When we left Atlanta, they insisted that we board first because we had young kids. Why does Cleveland Delta suck and Atlanta Delta rule? Who knows, but I’d guess that it has to do with Delta’s biggest hub being in Atlanta.
And they didn’t lose any of our five bags!
Good job, Delta!

The teamwork involved in the multiple airlines at this airport makes even the best airports in the country seem awful. Clark and Destinee at the ticket counter are outstanding, friendly, punctual, and utterly amazing people, I am so happy to say that I flew Delta and thank you everyone at US Airways for switching my flight to a direct flight on Delta! Touché!

Staff in Cleveland is excellent. My flight wAs cancelled and they worked so incredibly hard to get us on a flight out! Calling delta was a whole other story. But the staff in Cleveland is great and the pilots got me there and back!

Service was really good on the plane. I traveled on a cold night and sat near
the window. I hope to never do that again. The chill comes thru, so when you
are trying to sleep on the cabin, it is sooooo cold. The right side of my body was
perfect, but the left side felt like –10
Not much leg space either.
Generally I like Delta except for the leg space… too little for a guy that’s 6’1″