Denny’s

Terrible service. Firstly, waited to be greeted… was met with zero friendliness nor apology from waitress. Waited way too long for our beverage refills. Waited way too long for our check. Messed up on my order twice, but did not say anything the second go around because I gave up and ate it anyway. Syrup tasted stale… just off. And as the other reviews stated… why is it so cold inside?! My coffee was cold within minutes. Go to Steve’s for a prompt, warm, tasty breakfast.

I should have known this was not a good place because the parking lot was empty, but my phone was dead and I could not check in to Unilocal — MISTAKE #1.
First off the place was freezing, no heat what so ever! My kids were freezing and we had our coats on. We ordered nachos for an appetizer but they had NO queso. So we skipped that. I ordered a cup of soup and hot tea because it was so cold. I even asked for that the soup be scalding hot. Of course the put soup into a cold cup and with the temperature so cold in there it was not even room temperature so into the microwave it had to go. The tea water was not even hot enough but just took it.
I ordered the skillet meal with the chicken sausage. Guess. What, no chicken sausage either.
This was the worst place we could have gone to. Keep driving by, but this was an awful experience and they will never see my family again. Just a side note, the waitress did her best under the circumstances.
I echo another helper, this place is NOT EVEN WORTH ONE STAR, but that is the lowest rating we can give.

Wow its FREEZING in this place! If ur looking for bang for your buck – its not here. My waitress was very pleasant, attentive, and seemed to have it together but I can’t say the same for everyone else. Lots of confusion and wrong orders. 2 waitresses complaining that they got slammed – this place didnt have more thank 6 tables occupied at 1 time. Rolled silverware was dirty. I used to regard Dennys as a nice place to go but these days I’m reminded of a dive diner.

Christmas shopping and wrapping after work till 1am. Stop at denny’s because I hadn’t eaten since 9am before work; worst experience I ever had. Cook cranking bar hip hop over the Christmas music playing on speakers… so two different musics competing and thennnn; waitress never brings bill so we walk up to register to pay our waitress. She gives me one receipt and asks if I wanna add anything to it. I asked her don’t I put that on receipt? She tells me no we have an old system and says here you can put it on this one and hands me a different receipt. Husband says I have cash for tip to me. I am now questioning the two different receipts and asked how much was my bill, how much did you charge me. Then she was fumbling through receipts and says oh I over charged you. Can I just give you cash back. I ask «what do you mean, I don’t understand, explain?» She charged me 20% over my bill (Bill was 20 $ that she handed me but then rang it for 24 $ and change) Lol then SHE tells ME it wasn’t for a tip it was a mistake (I didn’t accuse her of anything i didn’t say a word lol i just wanted to leave). I went back and took the 7 $ off the table and left the 4 $ she ACCIDENTALLY over charged me and felt her self worth. Lol what a experience. WOW! NEVER AGAIN! Food was less than ok as well.

Came to this dennys one morning and had to wait a while to be seated because they were short staffed. That being said we had to wait a while for our meal. The chicken in my girlfriends salad was rubbery and seemed undercooked. The burger I had was decent though.

Not even worth the star. How is this place still open??? My husband, baby and I went for a quick dinner and waited till the 3 women upfront where done having their conversation before we where acknowledged and seated. We where the ONLY customers in the whole restaurant with 5 employees present. We first ordered for our baby mac and cheese with a side of corn. That came out quickly, after some time my husband and we ordered eggs in a basket no bacon for mine subtitiute with a side salad, he wanted to add a side of sausage gravy. Nothing too crazy and complicated… right? Salad came out quickly but the lettuce was visably old, wilted and parts where very brown. We watched and waited and we watched and waited some more… and then we watched and waited… 2 ppl in the kitchen and no food. At this point we are getting upset. We had been waiting well over 15 mins for what? The place wasn’t busy, we where the only customers there! After waiting more than enough time we got up and went to the register visably upset and asked to pay for what was eaten. Nobody came to the register.
Just then the food we ordered came to the window and the waitress who was standing right infront of the window pointed out that the food was ready. Well we can see that… we’ve only been waiting for it. We declined and said we just wanted to pay for what we ate and leave. I explained that it’s ridiculous to have to wait that long when we are the only customers there, it’s not like they where busy or understaffed. Everyone was too busy talking and doing sidework. I’ve worked as a server for many years, and as a prep cook, I’m not ignorant to what goes on and timing of different foods. After speaking to the waitress she went to ring us out for the total bill. Ummm wtf!!! GTFO are you serious!?! We told her we where NOT paying the whole bill, only what we ate. She said ok let me get my manager. She asked for the manager who replied, wait a minute as she was too busy still in the kitchen packing the food into ToGo containers and cleaning up to be bothered to attend to us. She eventually made her way out and didn’t offer an apology but didn’t argue either and proceeded to fix the bill. Discraceful. Shame on you. We did leave a tip for what would be appropriate for what the bill would have been for the waitress because it wasn’t her fault that the people in the kitchen where incompetent. Won’t be back there just not worth it.

Our waitress was awesome, even though she’d only been working there two weeks by the time she served us (yeah, we got to chatting). The interior of this old building recently went through a remodeling /​upgrade and it shows. And I really enjoyed the turkey and avocado sandwich on the $ 8 menu. The manager, on the other hand, could’ve been better. Here’s the complaint letter I just sent to Denny’s corporate.
«My husband and I went to this Denny’s on his birthday specifically to get his free meal sometime in the afternoon of August 17^th (definitely after 3:00pm, maybe closer to 4:00) and we were charged for it anyway. When we pointed this out to our waitress (I don’t recall her name, but she gave us very good service), she had to get her manager, a very thin black woman with glasses, to fix this. The manager took my husband’s bank card, put the money back, but then proceeded to charge us for the same amount AGAIN, adding that we should’ve told the waitress upfront that it was George’s birthday (!!!).
We stepped out of the store, confused, looked at the receipt again, then went back in to talk to the manager again. My husband — a 911 operator, so he’s always keeps cool when speaking to people no matter how unreasonable THEY are — explained to the manager once more that we were still being charged for his birthday meal. She told us again that it was our responsibility to tell the waitress it was his birthday.
There are two problems with her saying this — #1. We DID tell the waitress when we put in our order, even told her how we’d just come from the zoo down the street from that Denny’s for his birthday outing and #2. If the manager was just going to leave the meal on our bill, then why did we have to stand there and wait while she put the money back on his card and then just charge us for the same amount again instead of giving us the expected discount?
I told the manager we did indeed tell the waitress about my husband’s birthday, but I didn’t add how offended I was that she assumed WE screwed up and told US off. She then said the waitress must’ve screwed up, but still refused to give my husband his refund, even though she clearly had the power to do so. We stood there plenty long enough (look at your security cameras) that she could’ve refunded us, wrote up a new bill minus the birthday meal and then charged us for the new total. I’ve no idea why she was so rude to us and refused to make this right, but my husband was NOT happy about this. We went there specifically for his free meal — which he proved he deserved by showing the waitress his driver’s license — and the manager refused to give it to us.
Here’s what I’d like to see happen —
#1. I want someone to speak to that manager about good customer service and how to fix things in the future. I didn’t get her name, but she was a VERY thin black lady with glasses.
#2. Please send my husband a coupon for a free meal. It’s the least he deserves for the frustration he was put through on his 47^th birthday. His name is George (REDACTED) and his email is (REDACTED) .
Thank you for your time and attention. And we will NOT be visiting that particular Denny’s again anytime soon.»

Really wish I could leave negative stars! Uneducated staff… management included. 5 tables and server couldn’t get any thing right. Including handling his apparent mistakes. Own up! Serving ain’t easy… leave it to people who can multitask! All I expected was a «My bad»… Prides a big pill… If you can’t handle 3 tables. …it’s not for you … Corporate should really monitor this locaton! My biggest gripe was no one ever said «we apologize» including manager… who took 5 minutes to appear. I knew I shouldn’t have expected any different. Last time.

Horrible service. Two parties left before they were even seated. The waiter brought our food, forgot our silverware and didn’t bring it after reminding her twice. After that we asked for water and never got it.

Was very musty smelling waitress could have been a little nicer hubby had pancakes they were tough i had the bpurbon bacon burger way messy the bun disintegrate ed so much sauce couldnt really enjoy it taste was odd i would not return

We just ate from Denny’s restaurant. We called our order in because quite a few times we’ve had really crappy waitresses and they’re always missing everything. Tonight we call the order in and guess what we got the same routine missing at least 20 percent of the stuff that we ordered. The order was not cook for I completely slept together. Everything tasted like crap. We call the manager Michelle she act like she really didn’t even give a crap about it all she could say was sorry. She wanted us to come up and get the items that were missing we live on Memphis Ridge Road is all screwed up like people have that kind of time on their hands they should get the order right the first time. I’ve been to all the restaurants and never had this problem and if I did have a problem it would knock something off the bill or give us some kind of credit very bad customer service. That location should just shut their doors. Buyer beware.

When we first arrived we were handed menus and silverware and were told to «head over to that table»
We then had ⁵⁄₅ orders come out wrong. One order of pancakes was pure batter in the middle, soupy batter.
Hash browns with cheddar cheese came out and the cheese was fresh out of the Giant Eagle package, no attempt to even melt it. When I asked for them to melt the cheese the server informed me she would throw them into the microwave for a few mins.
Table next to us had all of their orders incorrect two. A guy ordered the banana pancakes — they forgot the bananas, instead of remaking them they brought him a bowl of sliced bananas.
Will never return here again. Likely will be sick tomorrow morning.

If you’re craving Denny’s take a 5 minute trip down Ridge Rd and go to the parmatown one. Dinner time on Saturday place is empty, I know why now. All 4 meals ordered came out wrong.

The service here is the worst! None of the staff even acknowledged us, as we waited to be seated for over 15 mins. and they had plenty of open tables. the wait staff never said a word, or looked at us. I wouldn’t even eat there for free!!! Terrible! we walked out1