FedEx Office Print & Ship Center

Another bad Fedex service experience. Stopped by to get a passport picture taken. The lady at the counter, (no customers in the store) tells me she does not know how to take the picture and there is no one else for the next 1 hour. Really Fedex — downtown location and you cannot take a passport picture.

I legit had no idea this place existed and it’s just 2 blocks from my apartment… true, I probably need to be a bit more observant but seriously. the sign is so tiny. I just went to ship a few envelopes that needed to be overnighted to three different states. Karrie was who helped me and she was unbelievably friendly and helpful. I’m not sure if she is the manager, but she was super bubbly and greeted everyone whether or not she was ready to help them — great customer service on her part.

Love those people! Exceptional work too. Everyone is so helpful and engaging. Have been to this location more times than I can count and the printing packing and shipping services are outstanding.

¹⁰⁄₁₀ would not come back here for any kind of service.
When we walked in, we thought that the place was deserted. There was no one at the counter and it was dead quiet. It wasn’t until we walked up to the counter that we noticed a woman sitting in the back with her headphones on concentrating on some box that she was tinkering with. We were about to say «Excuse me» when, still concentrating on the box, she said «What do you guys want?» We told her that we needed to ship something. She kind of gave this sigh like «Well, fuck» then slowly pushed herself out of her chair and walked over to us. She still had both her headphones in. We started telling her what we needed to get done (ship an archery bow to California) while she paced behind the counter. She went over to get the biggest box they had which didn’t fit at all. I told her that I had called the Fedex hotline to inquire about how much it would cost to ship the item given the weight and dimensions of the item and what I had to do. I was told by the hotline personnel that it would cost $ 23 and that all I had to do was take it to the Fedex and that they definitely would have the proper box for it. The woman at the store (her name is Va’Lancia … no kidding) told me that it would take 2 boxes to fit the item, that each box would cost about $ 20 and that the shipping cost (not counting the boxes) would be at least $ 65. … Way to go Fedex … Not only did Fedex give me the wrong estimates, this woman at the counter, as we found out, was talking on her phone while she was supposed to be helping us. While she was calculating the cost, she was asking weird questions. When I asked her «I’m sorry, what now?» she responded with «Oh, not you. I’m on the phone.»
Isn’t that just wonderful? Absolutely horrible customer service.
We did not ship with Fedex. It cost us much less to go through the trouble of going to Home Depot, buying the appropriately-​sized PVC pipe, pay the baggage fee, and take it on the plane with us back to Los Angeles. We had to buy a PVC pipe since apparently, there is barely any market in Cleveland anymore for one-​piece recurve bows, so none of the archery shops we contacted had any cases for my bow that I had purchased during our visit with family in Corry, PA. We couldn’t ship it out earlier either since Corry did not have its own Fedex and we were told that we would be secure in Fedex’s promise, so we didn’t have to rush finding a shipping solution.
Fedex had promised a much cheaper and much easier alternative but did not deliver. We had to go through all of this crap in the late hours of the day before our 8 am flight back to California.
I’ve had ugly experiences with Fedex, but I gave them another chance and was just left sorely disappointed.

I was very displeased with the service, the quality, and (of course) the overinflated prices here. After getting robbed blind a few times, I took my business over to Alpha Graphics around the corner.

Oh man, this Kinko’s location is a savior for us downtown Cleveland habitants. I can’t even tell you how many times they’ve helped me in a jam. Kinko’s should probably change their name to something superhero-​esque.
Thoughts? …yeah, I’m kind of at a loss too.
Let me tell you a little story of an almost-​fail. So, I had to get a 32 page document sent to someone by the end of the day. It was my choice whether I wanted to fax it or scan the documents, then email them. Well, I chose faxing for some reason and ran to the nearest printing store. Turns out it was a competitor of Kinko’s, but it was close and I was in a rush. What was meant to be a quick trip turned into an hour and a $ 65 fax that I wasn’t even sure went through. These people had no idea what they were doing and I pretty sure I spent 15 minutes staring at a lady with a beard. Not kidding.
Monday rolls around and I find out the fax didn’t go through. Well, there goes $ 65 down the crapper. I wasn’t going to make the same mistake again, so I grabbed my documents and ran over to Kinko’s (also FedEx) downtown. What a difference. Everyone was calm, reassuring and extremely knowledgeable. Not that I needed a rocket scientist to explain scanning documents, I know how. But I was in a bit of a tizzy at that moment and didn’t feel like trying to figure out a mammoth scanner that looked like it could swallow me alive. The gentleman at the counter did everything for me with a smile.
Kinko’s also has these rad computer stations that you can use by the minute with a credit card. This is way cool if you need to print out a document from your email and you don’t have the equipment at home.
The only gripe I have is not with Kinko’s itself, but with the parking situation. Bleh. With a location on E.9^th right across from a Phoenix Coffee, street parking is never looking good. Get back to me in the winter time if and see how I like Kinko’s when I’m walking in the cold.

Ask for Steve – he hustles and gets the job done. Steve gets 5-​stars, this Kinko’s gets 3.