Giant Eagle

Worst store on the planet
Dec 23 lines 8 deep and 2 registers. Never again! #wholefoods

The only reason it gets a two star is because the staff is friendly and kind. Besides that this store is understaffed and the other customers are the worst. If you ever want to lose your faith in humanity walk down a couple of aisles.
The staff that is there is great though Hey management help them out and hire a couple more people. Have more cashiers out during your busy times and maybe the atmosphere will lighten up.

Ok I go in to find some lunch. I purchased a prepared meal of Chicken leg quarters; it was good.
At checkout I am entering my Giant Eagle number at a self serve register and it did not take. A girl runs up and rather than asking what happened; do I need help or the like she grabs my phone from my hand. I proceeded to say I will hold that; allowing her to see the screen and she said I can’t see it from that angle and snatched it back. A one week old Galaxy Note Edge (just under $ 1,000.00) and without a case (I generally don’t use one). My thought was grab my phone from my hands; one more time! If I were not a professional; perhaps someone with a different character and set of values this situation would have ended very differently for her.
Needless to say I wont be returning to this Giant Eagle. Extremely rude.
A few years ago I wrote about a Giant Eagle on the near West Side that took utensils off the ground (Dropped in front of me) and put them BACK IN THE FOOD. Someone at Giant Eagle saw my review and attempted to buy me lunch at the store and give me a tour of the kitchen and such to show that this was a one-​off. I did not take them up on this offer as my review was not written looking for a free meal, I can afford my own meals just fine. With this in mind the response seemed sincere and typical for damage control.
My visits to Giant Eagle have been limited ever since this first event and today may or may not influence what has become an exception rather than the rule as a shopping destination.
This and my prior review are not intended to defame the retailer they are simply an honest memorization of my experience. Most of my reviews are positive experiences and most negative encounters I don’t bother to write about as EVERYONE has a bad day. Today’s events have been echoed in some fashion repeatedly at this location (which happens to be right next to the office building I work in) so it finally came time for me to speak up.
The only Giant Eagle that I have never had a bad experience in (that I would frequent) is Chesterland OH.) I lived in Chesterland when I was married and the staff was like family and the store was clean and stocked. While not the newest store in their chain and by far not the largest it is very well run and the newer super stores could learn a thing or two about their practices.

First time trying this location, but found it on par with other hoagie locations. Although I was by myself when shopping, I noticed that they had at least 4 carts that can accommodate 2 or more kiddos– a big perk for me!

This is absolutely the worst Giant Eagle EVER! I try my hardest to avoid it. The service is awful, all the employees want nothing to do with the customers. They sit and chat with each other.
At the self check out they don’t help you bag or offer to ring you out at there personal register. I had 3 things and they couldn’t just ring me out. They stood there talking to other employees.
Management should be ashamed.

I literally live right down the street from this store but avoid it at all cost. When I have no choice, I am reminded why I dislike this store so much. The cashiers are unprofessional. Management seems timid and unknowledgeable at times. There is a lady at night who is the manager who leave the employees alone and rides around on a cart. And when she is called to help she is rude. Teams are a reflection of their management.

Usually at a grocery store like Giant Eagle, I don’t have the highest expectations for customer service. However, this Giant Eagle has surpassed my expectations for terrible customer service. My credit card (which I used both before and after at other establishments) wouldn’t swipe, so the clerk and manager both tried jamming my card into a plastic bag and swiping it, and refused to just punch the numbers in. When I asked why, their response was ‘we don’t do that.’ Uhh, what? First of all, that’s crazy. Why not?! Doesn’t every store on earth do that? Second of all, please be polite. especially as a manager. I will never frequent this Giant Eagle again, even if it’s an emergency. Ew.

I eat at their café at least once a week, the food is great– fresh salad options always fully stocked in their cold bar and a lot of comfort food with options always changing.
I love their bakery, everything is well made and delicous.
Items are a bit overpriced, but you’ll find that at any Giant Eagle.
My biggest issue with this Giant Eagle is the pharmacy, I don’t need it often but whenever I do it’s a nightmare. I go every 3 months for a 90 day prescription– I have to use the generic of this prescription to avoid side effects so I make sure I tell them. First time they told me it would be ready in 20 minutes. An hour later they finally tell me that they don’t carry the generic brand. I have to ask if they would call another pharmacy and see if another location carries it. Every other pharmacy I’ve been to would offered to call.
Yesterday I needed two prescriptions for my cat. I was told 20 – 30 minute wait. I ran to the pet store for some additional shopping and came back 30 minutes later, not ready. An hour and a half later, it’s finally ready, then the pharmacist asks why my dog needs the prescription. First of all, it’s for a cat, they never asked me but they put her in the system as a dog. Secondly, She’s the pharmacist and should know what it’s for especially since these prescriptions were very small doses of common human medications. It really bothers me that the pharmacist didn’t know what they were used for and didn’t care Cat v.s. Dog. They are very different animals who need different treatment, I called my vet this morning to make sure that the generic they gave me of one of the meds was the same thing because I don’t trust their judgment.

Giant Eagles are grocery stores. They’re typically the craziest of stores, if you ask me, and this one was no different. There were a lot of people wandering when I came here and the whole place just seemed dirty and unkempt. I unfortunately was far from home and had to use the restroom. YIKES.
I’ll never make that mistake again.

Really like this place, but the prices are a little high (I guess they have to make that up since they are giving the gas discounts)
But the pharmacy has the best deals of all. Get all my meds there for usually $ 4. They work with you to find the best price (via generic, or whatever)
Their sales are pretty good, and you don’t have to buy the quantity, so if it says to for $ 6, you can buy one for $ 3.

Ambivalence.
That’s pretty much how I feel about this place. It feels old, cramped, and dirty but at the same time had some decent stuff (good beer selection, etc).
If you’re looking for fancier stuff, there’s always Whole Foods and Trader Joe’s down the road. If you want the cheaper stuff, Giant Eagle’s a safe bet.