Greyhound Bus Lines

I’m extremely aggravated. Our bus was scheduled to leave at 2:30am. They tell us to get here early and we arrived at 12:30am. At 2:30am they announced the bus was delayed because they were experiencing difficulties. After 2 hours of waiting, I got up to find out why the bus had been delayed and they said the bus driver got sick. Well in most jobs when someone gets sick the job still gets done because they have a backup or someone to replace them. It’s 5:10am and we are still waiting on the bus to get here! Next time I will take the Megabus, which is only a few blocks down and it is also cheaper. At least with the Megabus I know they will be on time!

So disappointed being stuck in A bus station for 4 hrs only to hear that the driver was sick and had no back up driver. this seems to be the norm at this Cleveland greyhound station. I’ve been here several times with the same story.

In short: unpleasant and unsafe. I don’t know how other reviewers can say this place was at all «inviting» or pleasant in any way. There are always people openly peddling drugs and panhandlers inside and outside the station. Greyhound evidently doesn’t have a problem with such illegal activity at their facility because it’s there every time. The place made me feel unsafe and very unwelcome.
The afternoon routes eastbound are almost always hours late, if they come at all. The last 4 of 5 times I tried to bus to Pittsburgh instead of driving, the early evening bus was 2 – 4 hours late and once it was cancelled after 2 hours of waiting. The staff are unhelpful, have no interest in customer service, and have little to no information about the status of your bus. If you absolutely must use Greyhound as your transportation option of last resort, be vigilant and don’t bring any valuables with you. I will never use Greyhound again, it’s just not worth it.

Greyhound has been a means of transportation for Americans for decades. When taking short trips it is reliable and cheap. Depending on your driver will depend on the experience that you get. I can only say once that a driver was rude with me but I instantly checked that driver in a polite manner and never had any issues. Now the worst complaint is how dirty the terminals can be and lets not even talk about the bathrooms (hold it if you can). I guess you can eat at the grills that they have but i would keep it to chips and a drink I mean its no restaurant my friend lol. I have never had any thefts or lost baggage nor anyone trying to harm me. You will run into homeless people at every terminal and they may ask for change. My best advise to taking greyhound is keep the trip short and mind your business and all will be cool.

Haven’t been on a Greyhound in a thousand years but when I heard that the MEGABUS cleve to Cincinnati run was discontinued I thought I’ d try Greyhound. I’ve had a great experience on a round trip. All terminals and the buses were clean. There was no litter. Bathrooms were clean and well supplied. Charging outlets on buses worked as well as the wifi. Drivers and staff were all courteous and helpful. I would not hesitate to take a grayling anywhere. I’m actually glad that the MEGABUS is a thing of the past.

Very inviting facility. The bathroom and waiting area were very clean. The speaker system was very clear and easy to hear. HOWEVER Greyhound’s wifi is absolutely ABYSMAL. I’m not sure if it’s a result of too many people connecting at once but they might as well not offer it if it’s this bad. I had an hour long layover and I tried to watch one television episode on Hulu on my IPad. In one hour I was able to view 7 minutes of material. That’s how many times I had to reconnect to it/​wait for it to load. I am absolutely disgusted with this sorry excuse for wifi. And it’s even worse on the actual buses.

I know nothing about the inside of this Greyhound station as I was only there in my car waiting in front of the building early in the morning waiting for my daughter to arrive from New York city. The only reason I give the station a 1 is because I thankfully picked up my daughter safely and got her the hell out of there. There obviously is no security outside the station keeping the scummy, vulger, screaming, drug addicts and disgusting pan handlers from harassing the cars waiting to pick up their loved ones. It was extremely frightening and stressful dealing with this mentally disturbed scum not knowing if they had weapons on them. Thankfully, I brought my 2 dogs in the car with me barking ferociously at them that seemed to scare them away whenever they approached. No cost savings was worth this harassment and I can assure you I will never use Greyhound for any travel plans based on this experience.
The hell with historical features… they need to move this station out to the suburbs in a safe and drug free location with security.

The only reason I give the bus station in Cleveland two stars instead of one is because of Kevin the Security Guard. I arrived at the station around 3:15am, because I missed the Megabus I was scheduled on by 9 minutes in New York. If you want to hear a long, gory tirade with shocking details, I can pm you. For the purposes of this review, however, I’ll just touch on a few facts.
One fact is that the customer service skills are severely lacking at the Chester Avenue location. Martin Luther King Jr. once said something to the effect of this: «The greatest sin a man can commit against his fellow man is not to hate him, but to be indifferent to him – that is the essence of inhumanity.» The quote is not verbatim, but you get the idea. The feeling one is left with after encountering staff at the Greyhound Bus Lines terminal is that of being treated with indifference. *Save for Kevin the Security Guard, whose attention to my questions and assistance in helping me get on the right bus at the right time were a G-​dsend. Thank you Kevin.
Another fact is that the station in Cleveland, while historic, also could benefit from a better air ventilation system/​exhaust fan near the restaurant area because of the fried food smell pervading the air. In addition, the station would be more welcoming to passengers if it had more comfortable seats. Without a blanket underneath your rear here, you will not be likely to tolerate sitting for more than a few minutes. At least I was not able to.
I ran into a few friendly characters outside the building, and chatted about Kyrie, LeBron and Kevin Love for a bit with one of them. We agree next year is gonna be the big one.

I was scheduled to leave at 10:30pm to NYC on the express service. Express service my behind! It’s currently 1:30am and we finally left. This station’s attempt at some structure was an epic fail. They try to put us in «boarding groups» to only have everyone crowded together anyways bum rushing the doors. One of the staff members told us we’d be having a new bus and driver but gave no specific time which drives me insane. This is the second incident this weekend where greyhound or NY trailways, whatever they want to go by, has made my trip miserable. Please invest in better a better structure and customer service people!
Guess who won’t be using Greyhound/​Trailways? *points to self*

Three hours late to leave. Additional two hour (and counting) delay with a ticket change. Not sure if I’ll ever arrive at this point.

The Cleveland Greyhound station has lousy customer service, a dirty terminal, poor food in their restaurant, and the bus I was taking had no driver available when we were supposed to depart. We’re all still waiting here, an hour late and counting, and the station staff is not being courteous to frustrated riders at all. The staff is actually being dismissive and rude.

I was recently traveling the region with my sister, who is visually impaired and purchased tickets to Detroit over a month in advance. When we arrived at the station, I was greeted by an extremely rude boy at the desk when I asked a simple question about boarding. I was then told by another gentleman that there was only one seat left on our bus, and that there was nothing he could do.
There was another bus leaving 10 minutes later, and I asked the desk associate if we could board that bus. She told me that she could not reissue our tickets but would tell the driver to take us. When we got to the gate, the driver refused to let us on because our tickets had not been reissued. I returned to the desk to inform the associate and after this second bus left us, she suddenly decided that she could reissue our tickets for a bus 4 hours later. I tried to explain that we had a flight out of Detroit later that evening and the bus would be too late, but she said that I could not be placed on the bus before this one. The staff was happy to talk to each other about the situation, but talked through me and walked away before I could get a question out as though I wasn’t even there.
The only reason that I am writing this review, and willing to give it a single star, is because of Tasha, our saving grace. She found us and asked about our situation (as well as 2 other people who had been at the station overnight and also were not allowed onto the early bus that I had missed). I ONLY want to thank and recognize Tasha, because she was actually willing to speak TO her customers, and worked to find us a viable solution. So thank you Tasha, I hope that your supervisors see this and decide to put you in a position to train your coworkers in professionalism and customer service.

The Greyhound Station is a cavern of human emotion. The arrival or departure of a loved one can be gut wrenching. One week ago tonight was a permanent departure of an impossible love. The freezing rain fell down on the Yaris as the windshield wipers bumped. My u-​turn into the station almost got me a moving violation. I said my goodbye and expressed my sorrow. She rolled her suitcase behind her into the station. Hemmingway said «It was like saying good-​by to a statue. After a while I went out… and walked back… in the rain.»
One of the saddest nights of my life.

There are no lockers in the station but Greyhound has a sign where they will store your baggage for $ 5.00, quite a deal after Chicago. There is a café and an elevated display w/​two flat screens for the waiting passengers; the seats in the waiting room are of the wire frame type so they are not too comfortable. As for the bathroom, well there is no hot water and they are passable in terms of cleaniness. SECURITY presence is everywhere, I witnessed security remove a passenger because he said some unkind things to a Greyhound employee. One more thing, there is a charging station for your electrical items.

Conveniently located across the street from Cleveland State University, I decided to try out a hidden gem of on campus dining — Greyhound Station’s restaurant. Open 24 hours on Friday and Saturday nights, not only for the travelers from all over the United States of Americah, but for the Cleveland State fraternity partiers and Playhouse Square red coat volunteers after a long shift of community theatre, the Greyhound Station seems like the best choice for late night dining.
The Greyhound Station has adopted a «GO GREEN» mentality! While I rotated around in my upcycled Wendy’s dining chair that was attached to the table, I felt serene in the dimly lit 1950’s Greyhound cave. The lightbulbs that had burnt out overhead, perhaps years ago, really set the mood and dulled the senses. Perhaps after riding in a Greyhound for 8 hours, customers are sure to get some type of light sensitive headache, and with the dimly lit ~eco-​friendly~ bus station, the Greyhound company really thought ahead. Perhaps it made everything look a little less dirty too, so not changing burnt out light bulbs is definately a win-​win! I noticed that all of the employees were wearing reflective vests — usually seen on airport runways worn by the ramp service — but instead on Greyhound, even the concession stand (restaurant) attendant was wearing one! I loved the theme going on here!
Reminiscent of 1950s décor intervened with hospital cafeteria smells and gas station chic, the restaurant dining area left me with a sense of uneasiness. Setting aside the ambiance of a Greyhound Station, I decided to select the nachos as my snack of the day. My meal was created (as in plastic wrapper peeled back and nacho cheese discharged from machinery) by a wonderful chef in cautionary fluorescent yellow attire. As I was waiting for my entrée, I couldn’t help but look above to admire the ceiling of this historical landmark. To my surprise, I noticed the plastic owl standing watch on top of the restaurant awning. I was unsure whether this was intentional décor or a statue to scare the rodents of the Greyhound away. Certainly it did not scare the customers away.
After I received my nacho chip cheese receptacle, I brought it over to my seat. I was disappointed by the small portion; maybe Greyhound is trying to assist in their patrons’ weight loss diets by downsizing their portions, but the 15 chips with nacho «cheese» did not fill me up. This was probably for the better, since immediately after the consumption I felt an immediate pang of regret, along with this feeling similar to butterflies in your stomach, yet instead these were moths trying to make me vomit.
As for transportation, after my experiences with Greyhound filled with delays, buses breaking down, and traffic, I’m not sure if this deserves to be called a «rest haven» or a «rest Hades».

Gets you from A to B on the cheap, but otherwise this place is completely avoidable. The bus itself wasn’t bad. It was quiet and didn’t smell that terrible.
Make sure you get there at least 30 minutes before your bus leaves if you’re using will call.

Not going to lie, I was nervous about having to use this station twice in two days, once in the late evening hours. The terminal is very well-​lit and there are multiple security guards visibly patrolling the interior. I felt it was warm and well-​kept. Both at 11pm at night and 11am I felt safe. The staff was courteous.

They now have electricity and wifi on many buses, but the electrical is not in all rows, so make sure they have it before you sit.
My trip was packed, but only for two hours. Don’t remember much as I went to sleep.

It’s a beautiful structure but in poor hands. Not only is it desperately in need of refurbishment, but its security guards are horrendous. No tourist is allowed to sit, wait, look, admire, or (god forbid) photograph this historic, nationally landmarked architectural gem. According to the security here, every tourist is a terrorist and must be pushed out of the building.
It’s a shame. The building is beautiful, but it’s in poor and uncaring hands.

I was way too excited to have the Cleveland Greyhound terminal as a stop on my trip. You see, its listed on the National Register of Historic Places and whenever I come across one of those, my inner history nerd comes out in full force. It was built in 1948 in the recognizable Streamline architectural style that I find fascinating.
Unfortunately, this place has fallen into the trap where because it is considered historic, people see it as old, which then translates to ‘We don’t have to take care of it anymore because it isn’t shiny and new.’ Shame. The architecture WAS beautiful but it was overshadowed by the fact that it was in serious disrepair. Tiles on the floors were loose, paint was peeling, and over half of the stalls in the restroom were marked ‘Out of Order.‘
It was sad looking around and imagining what it had been like in its former glory (I realize I probably shouldn’t have looked at all those historic pictures) because it just wasn’t half of what it used to be.