Quest Rim

This was a nice and pain free process. I just simply showed up to drop off my damaged rim, and within a few hours I got a call explaining the needed repair. The next day I came back and the wheel looked good as new. Very happy with the service and the customer service. Will be back for sure as these Cleveland pot holes are brutal!
Some things to note:
1. No American Express
2. They don’t mount the wheel for you. You either drop it off, or have your local mechanic sent it over there. I also think they do some pick up for some local dealers (skip the middle man, and just head here!)
3. Sometimes they aren’t there because they are driving around picking up rims from other shops. This may require you to leave your rim with the guy next door. Don’t worry, let that fright you… it’s all good… Like I said it’s a small business. Just make sure to call Quest Rim first and they’ll take care of everything.

I was in Cleveland, OH visiting from Maryland and got a breakdown over the weekend. I had 2 bent rims, and ended up staying in a hotel because everywhere was close till Monday. I searched a couple of places but Quest Rims was the only business I found credible or at least knowledgeable about rim repair work. Everywhere I checked takes 2 days and I need it to be done on the same day. I called up Quest Rim and spoke with Terrance around 10:30 am and was over there by noon. Terrance treated me with courtesy and respect. I was a little worried about how long it would take because I had to drive 8 hours back to Maryland. I walked in and was helped right away. I got both rims fixed for $ 270 but one of the rims was irreparable due to the impact. Terrance still manages to fix the rim just so I can get home and refunded me $ 145 for the rim. Most places would have still charged me the full cost for straighten and balancing the bent rim. The damaged rim held up and I was able to get back to Maryland safe. Absolutely perfect service!!! I couldn’t have been happier with the service, great professionalism, and very competitive price. ABSOLUTELY THE MOST FRIENDLY, EFFICIENT, PROFESSIONAL, AND EASY EXPERIENCE I’VE HAD WITH RIM REPAIRS, EVER! HIGHLY RECOMMEND THE FOLKS AT QUEST RIMS. If I could give this place unlimited stars I would, but 5 stars would do the job also!!!

This place was a life saver! I hit an awful pothole about a week ago and not only did my tire go flat, I dented the rim! The quote or a new rim plus tire and all the other junk I’d need was close to $ 800 (my rims are apparently very expensive new, over $ 500 each). I looked into repair and thought I’d give this place a try. My rim was welded and straightened for only $ 70! I know it’s usually a litlte over $ 100 but he gave me a discount (not totally sure why but I’m not complaining!). He also mounted my new tire to the rim and didn’t charge me any extra money (this usually costs about $ 20 at car repair shops). On top of all of this, he had the repair done the same day! This was so easy to do and saved me SO much money.

These guys did a great job! I sent an email to get a quote and they answered the same day after business hours. Fast, courteous, and they did the job right. I hit a pothole and bent my rim and they had it fixed within the 24 hour turnaround AND a snow storm! I called other automotive places and I was told I would need to buy a new one. Great business that doesn’t rip people off. Thanks again!

I noticed a vibration in my steering wheel after buying used OEM wheels for my Infiniti. This was very discouraging as I had spent good money for the wheels. To save my purchase decision I contacted Quest Rim for a quote for repair & straightening. After talking to the owner, Tommy, I took the car to his shop where we, one by one, discover all four rims were severely bent.
To say the least, each wheel was straightened to dealer specification and my car rides like new! I highly recommend Quest Rim to those looking for quality work at a fair price. I drove, smoothly, away from Quest feeling great!

I had some vibration while driving (2007 Hyundai Sonata SE– 6cyl) so I went to Sears Automotive in Mentor where I purchased my tires (Goodyear– Assurance® ComforTred® Touring– 225÷50÷17) to get them balanced and have my alignment checked. Sears checked my alignment which looked great and rebalanced the tires, but informed me 3 of 4 rims were bent. Through Internet searches I found Quest Rim and decided to give them a try. Tommy, the owner, was very responsive to my needs and did excellent work. I know this because unfortunately after the work was done I still felt a slight vibration. NOTE: It was not the rims, keep reading! I brought my car to my dealership (Classic Hyundai– Mentor) as I was wondering if it was a possible suspension issue. I told them about Sears and Quest and prior to checking my suspension they were immediately suspicious of the job that may have been done on my rims. Most places, to their knowledge, does a very poor job straightening rims. So much in fact they won’t even use a straightening service and only replace bent rims. Second guessing my decision, I asked them to test the rims that had been worked on. They unmounted the tires and put my rims on their state of the art balancing machine that can diagnose if rims are within factory specification. To their surprise the rims passed the test and out of all the measurements, the largest deviation from perfect was .014. Most of the measurements were within .007 of spec. Essentially, the rims are as straight as they are from the factory. The ride has gotten smoother and although I can still feel some vibration, I know one thing is certain, it is not from bent rims as they are perfectly straight! I’ll have to look into my suspension but, this saved me so much time and money. Replacing my rims would have cost upwards of $ 250 p/​rim not to mention charges for mounting, balancing and install. Excellent Service. Excellent Quality. Excellent Price. Highly recommended! Thanks again Tommy!!! Ohh and by the way, I contacted Tommy though his website’s contact us e-​mail page. He got back to me immediately the next morning and they were done the same day.