Starbucks

I ordered a flat white from the Starbucks next door to Winner’s Sports Bar this morning, Saturday, 6÷18÷16 @ 9:49 a.m. I did not receive my drink until 10:20 a.m. There were three women working behind the counter, and 2 out of 3 of them were rude as hell with horrible attitudes. I stood there watching while it seemed like only one person (one of the rude workers) was making all the drinks. Rather than make them in the order in which the orders were placed, she continued to make frozen and cold drinks (there were a lot!) until she was done with the long line of them, then got to mine 30 minutes later, which sucked by the way, as it was watered down/​not at all frothy. It’s a good thing I was early for my flight.

I did not have a very good experience with this Starbucks. First of all the service was very slow and everyone was just doing whatever they wanted. I ordered from one woman who was making the drinks and then a few minutes the cashier came up and asked what I ordered. I ordered 2 drinks and as I was picking them up the lid was not on all the way. It spilled all over me mostly on my hand which got burned from the hot coffee. The workers didn’t even noticed what had happened I asked them for some paper towels or a rag to clean it up. They just looked at me didn’t even offer to help. One of the girls handed me a few napkins. It was all over the counter and the floor a few napkins was not doing much. I then asked for a mop or something for the floor they then again just stood there. She then asked what I did… must of not been clear at that point. They did offer to poor me a new coffee. I know they were busy but also didn’t offer to help at all I was just concerned with someone else slipping and falling or getting burned like I did. I was going to find a first aid station because my hand and arm were burning so badly although I had to catch my flight so I used cold water to help with the burn. I just hope they can train the staff better and have better customer service.

Such slooow service! I was trying to grab a latte and read my Fortune magazine, but with three people ahead of mine on line, it took them like 15 minutes to get to my order.
Then, the place is noisy. They have music at the United Airlines counter and then, at Starbucks they have their own music. Not the place to grab a magazine while you enjoy your coffee! Way too much noise, with two different songs coming from 2 different speaker systems.
I think that Starbucks should seriously take a look at the Second Cup franchise from Canada. They only have 2 to 3 people behind the counter at any given time, but can attend a 20 people line in 5 minutes, whereas Starbucks’ employees are either underpaid, untrained or plain LAZY!

Siting here waiting on our flight watching the girls that work at Starbucks. They don’t smile, take their sweet time, because hey, why should they rush. It’s actually amazing to watch them. No one looks happy to work here

So I usually order a Trenta black tea shaken with 6 agave no sweetener. Tell me why the cashier ask the other worker if she has a knife to cut the agave packets. The other worker said she couldn’t find the knife and than proceeded to bite the packer open with her teeth. I stopped her and said I’ll open it. I stood at the counter opening my own packet of agave while the workers watched me. I am calling Starbucks cooperation about this. I will not order from this location ever again.

Great that there is a Starbucks in the terminal, but it doesn’t matter since the line moves so slowly. I would have missed my flight if I had stayed in line. Please hire more people or become more efficient.

Small yet slow Starbucks in the Cleveland Airport Spirit terminal. The beverage/​snack coolers at the front of the store were empty and very dirty. While they are empty you can see all the filth that could be hidden below the drink bottles and snacks. It was they day after Christmas so the airport Starbucks may have been hit hard either with staff issues or holiday craziness. Hope this Starbucks is not always like this.

I usually order a coffee from here when flying out. I switched up my routine and ordered a flat white. I was served essentially a cappuccino. I will go back to just getting coffee from this Starbucks. Staff was friendly, so they have that going for them.

This airport Starbucks leaves a lot to be desired. Short or long line, there’s always a long wait. Typically 4 – 5 staff members, and more than half are standing around. I’ve gotten a sandwich here before — it was slapped together and the lettuce was rotting. Yeah, not pleasant. Luckily corporate Starbucks reimbursed it — nearly $ 10. Unfortunately this is the only coffee option in terminal A.

I come here every time I’m in the airport. The staff on this particular day were extremely rude obviously not happy to be there.
The cashier didn’t say hello… It was «what can I get you?»
She didn’t ask for my name on the cup and just walked away… Didn’t even offer a receipt.
Then the barista made my triple vente latte and it was a grande instead of vente. I said, thank you but I ordered a vente. She looked at me straight in the face and said «oh well…»
Needless to say I was taken aback. I simply said «excuse me??» She grabbed the drink off the table and I assumed started remaking it. Didn’t apologize for the oversight nothing. Then handed me the drink. I said thank you and walked away. She still said nothing… Silence.
Really Starbucks? I’ve never experienced anything like this in any of your stores. I hope it gets fixed.

The green tea with soy milk. Is good. this location has great customer service and fast service

Horrible customer service and I’m watching a few flies buzz around the syrups at this very moment. The area is dirty and the hot water has been running in the sink since I arrived. (5 minutes now?) Drinks have been prepared out of order and the guy next to me ordered before I arrived so he must have been there for 10 minutes. I could have missed it, but there wasn’t a line of people.
Corporate Starbucks, rescue this place!

Poor service. Employees loud and playing with each other. They had to ask each other who was going to ring my order. Drink was made badly as well. There were no other customers in line besides me at the time. Beware this location on the A concourse. Hope Starbucks fixes it soon.

Starbucks, Cleveland-​Hopkins Airport… so pretty low expectations. Imagine my surprise when I received perhaps the fastest, exceedingly friendly, most efficient service I have ever experienced at a Starbucks. My gt latte and spinach feta wrap (which they actually had available! see: former Starbucks reviews) were ready in unison and both as ordered. Kudos to this hard working — with a great attitude — team.

Cleveland Hopkins feels like my home away from home. If you want Starbucks and are in a hurry make the trek to the end of concourse C. The other Starbucks at B has the slowest service. The folks at C know what they’re doing.

I love Starbucks and I am frequent customer. I go to many Starbucks no matter where I am… Today I am in the Cleveland Hopkins airport. I came into Starbucks with my sister in law and we were the second ones in line after a young lady. There was 1 female employee talking and being quite loud and fooling around making drinks for what seemed to be 2 people who worked at the airport. We’re still in line and no one has taken our order. Then a second employee comes out and starts helping the female employee make the rest of the 3 customers drinks which again they seem to know and they are now dancing to the music that’s playing and one of them eating ice from the icebox. Then A THIRD employee comes out from the back and starts putting stock away. We are now in line for about 5 – 7 mins. Then the female employee yells to the third employee «you have customers» and he quickly comes and starts ringing us up. By now there are now 5 of us in line.
From where I am standing I can see the female employee pour the remaining of a customers drink into a cup and starts to drink it herself.
The second employee is still popping ice Cubes in his mouth.
The third employee who is also the cashier is fairly nice and seemed somewhat new.
Meanwhile we are waiting for our drinks the female employee proceeds to clean the lobby area which is a disaster. All the tables are sticky, the chairs are everywhere, and there’s trash on the floor. When the employee sees a «mess» on the table, she yells across the store to the ice eating employee «do you see this! Do you see this» like in disbelieve that she has to pick up after people.
When we finally receive our first drink (which was delicious) we notice he skipped my sister in laws drink and starts making the guy behind us order. He and the first employee start commenting on the current song that’s playing and how «Boring» it is and start going back and forth to who should go change it. The guy making our drinks finally decides to go change the song so he walks to the back and come back and proceeds making the drink.
By now he notices were still standing there and he asks what we’re waiting on and we tell him. He makes our drink with no urgency whatsoever and proceeds to eating ice from the ice box.
Worst service ever.
By the way they had no aprons or hats on.
I’m in total shock! No regards for the customer whatsoever. Every time I think of Cleveland I will always remember the terrible Starbucks service I had.

Not the worst starbucks, but not great either. they have a captive audience so no hustle at all. Got my order wrong, walked in the back took a break, pretty lax.

This Starbucks is well designed for the flow of airport traffic. There is ample space to wait in line, and the coffee condiments area is wide enough for two people to add sugar and cream to their drinks. The seating area has both high tables and short tables. The folks who work here are friendly and competent. Best of all there is no music playing. The music near gates C2 through C18 is so loud, and this Starbucks is a great respite. Also, because there are no walls it is very easy to keep an eye on what is going on with respects to gates C19 through C24.

Finally a Starbucks behind security on C Concourse across from Gate C21. This is is a great upgrade to the coffee scene at CLE although Dunkin Donuts filled the void in the past they are no long a viable option in my mind.
This is a great location although it’s located at the end of the concourse it’s worth the walk and most of my flights through Cleveland are at the end of the terminal anyway and it’s not far from the United Club. With the closing of Terminal D all the united flights going forward will be close enough to make the trek.
Being a new store it’s clean and fresh and I found the staff to be friendly and attentive. Welcome to CLE Starbucks may you presents be eternal.

This is a fairly new Starbucks. It’s been almost one year since I last passed through Concourse C of Cleveland Hopkins International Airport — April 2013 was the previous time — and there was not a Starbucks located here at that time.
It’s located at the very end of Concourse C. It’s a decent size Starbucks, with a good bit of seating. There seemed to be adequate staff — there were four people working, one was cleaning and space seemed to be very tight behind the counter. But the staff were friendly and conducted themselves in an outgoing fashion and with a sense of humor.
I picked up a Tall coffee for myself and a Grande latte for my work colleague. Drinks were good and caffeine was just what we needed!