The Exchange

Good selection of items however forget about the buy trade. They give noting for most items. there are lot of people in in there that are not buying anything.

Oh Parma Heights Exchange. How I loathe you. This is probably my least favorite of the bunch. The newer store is great, psychically, but most of the employees act like you’re bothering them most of the time, and are not at all friendly. It’s like they watched the movie «Clerks» and made it their store bible. Get over yourselves. I try to avoid this one personally.
Hire some new staff, fire the «cool kids» or give these clerks an attitude adjustment.
I am rating this just as a single store. I like The Exchange. They do have some good prices on games, and movies, music too. This location is just the armpit, employee wise, of the local chain.

Love the exchange! I’m not usually looking to trade things so I can’t comment on that experience. However I love their selection of games, music, and movies! I built up my N64 collection over a few months from stopping in here. Also I’ll often pick up used movies and music for much less than buying it new.
The staff can be hit or miss. If the store is dead, they’ll take the time to help you… but when it’s busy, it can be awkward to have to flag someone down to open the glass for you, then stare at you tapping their foot as you browse the selection.
The prices are slightly higher than other similar stores (Buy Backs, Big Fun, etc), but they have a much better selection. If you want it, they have it.
Overall summary… great selection for a music, movie, game collector… staff can be hit or miss.. priced slightly higher than competition, but much better selection.

For some reason the atmosphere in this Exchange feels much different than any other location. Any time I come in the workers look unpleasant and act like I am disturbing their entire day by going up to the counter to inquire about products. When I have items to sell off they give me the absolute bottom dollar that they can offer. I never walk out of there with anything significant. Kind of discouraging and makes me feel like they are ripping me off. There are better places in the area that are locally owned and provide much better service. Or travel to the Lakewood or Coventry locations and they treat their customers much better.

Every time I stop at the exchange I am greeted with smiles and words of help. The staff is always friendly and willing to explain any questions you may have. Prices are fairly competitive to other stores. I recommend trying here before going anywhere else.

This place rules. They recently remodeled the store so now it’s even bigger than before. I have been shopping here for many years to find deals on video games. And deals are what you get! This year, I’m picking up Xbox 360 games and gear for my kids while the masses are buying, and paying top dollar for, Xbox One and Playstation 4 gear. Staying 1 step behind in the video game scene saves hundreds of dollars. My kids are still young, however, so I can get away with this for now.
If you want to sell your old system and buy new, this is a great place to go. They’ve got it all.

They had the music up WAY TOO LOUD! I understand it’s a used CD store and all, but I couldn’t hear myself think. When asked if I needed help finding anything, my response was more in a «yell» form. I simply wanted to know if they had a certain gaming system. It was unpleasant and I didn’t stick around for long. Had the music not been so loud, I may have been able to tell you more about their selection of products. Unfortunately, the loudness of the music drove me crazy enough to exit the store quickly. Don’t get me wrong. I like loud music, but only when working out or dancing; not when trying to do business with The Exchange.

The used music selection here is paltry. I was close to giving this a 1 star. There are about a dozen $ 1 boxes of used music CDs here, but they were all crap for my tastes [hip-​hop, trip-​hop]. Most of the stuff in the used CD boxes were from the 90s and late 90s teen pop, and promo copies of 1990s ‘alternative’ bands were signed by warner brothers when warner brothers and any other big label signed any band claiming to be from Seattle. Zero hip-​hop in the $ 1 boxes. The shelved new/​used cd selection in hip-​hop was average, a bunch of albums and literally about 5 – 6 mixtapes.
I didn’t see any vinyl in the store as well. They did have a selection of used DVDs as well, I didn’t check them out.
No reason for me to come here.

I have only one demand when visiting the better half’s hometown — if we’re going to be in Cleveland, I need at least one trip to The Exchange. A trove of cheap used CDs, DVDs and games, I’m guaranteed to drop a significant amount of dough when I visit, but I’m also guaranteed to walk out with more swag than I can easily carry. Honestly, I don’t know what I’d do if I had one of these nearby; any savings would probably be undone by the sheer amount of shopping I’d do there — no easy feat when you consider The Exchange’s often rock-​bottom prices.