The Westin Cleveland Downtown

I have been procrastinating writing this review because I hate to say anything negative about a business in my home town. I am originally from Cleveland but live in CA now. We stayed here for two nights when in town for my husband’s cousin’s wedding. The hotel is well appointed and centrally located. We had a large room that was clean and comfortable. My Mother in Law made the arrangements. According to her, she called, e-​mailed and called again to remind them that she did the reservations with one night a groupon and the other night without. She specifically wanted to make sure there wouldn’t be any issues or confusion. But, when I tried to go to my room on the second day to get ready to go to the wedding, I couldn’t get in. When I went down to the front desk, they were less than accommodating. They argued with me and wouldn’t give me a key as they wanted me to pay for the room. After many discussions and getting my MIL involved, things were figured out. 45 minutes later they finally gave me a key to get into my room which was full of all my things! This left me very little time to get ready for the wedding. After all that, we never got maid service. Also, they were supposed to give us a gift bag from the bride and groom but we never got it so had to ask for it. The restaurant in the lobby is phenomenal though (see my review for Urban Farmer).

This hotel could be an attraction onto itself — yes, our stay was that good.
First, as for the location, it is about an 8 minute walk from the Rock/​Roll HOF and a 12 minute walk to Progressive Field. CVS is right around the corner if you need anything. Second, this hotel is immaculate — I mean spotless, and our room on the 21^st floor was as quiet as it was comfortable. Really like the contemporary design and artwork. We took advantage of the Club Floor for breakfast and pre-​dinner drinks/​snacks — would strongly recommend. Third, the staff; as friendly and accommodating as as guest could hope for or want. Whether we needed directions, a taxi, dinner recommendation or even requesting a late check out, staff at the Westin went out of their way to ensure our stay was comfortable. Urban Farmer restaurant adjacent to the Westin is excellent. We ate lunch and dinner there, and were very pleased with our meals.
If there is ever a need to return to Cleveland, the Westin will be my first choice.

I stayed here for 3 nights while on business. Every staff member I encountered was so friendly and professional. The room was excellently decorated and that bed really is heavenly! I ordered room service twice, a burger for dinner which was outstanding and an omelette for breakfast which was also amazing! My food never took longer than 20 minutes and arrived hot and fresh! Natalie at the front desk even called me to ask how my breakfast was! Very glad my company choose the Westin for our function. I am very impressed with this hotel.

This hotel is great, love it. No pool but it is lovely. Nice rooms, accommodating.
The restaurant is pretty good…

I have been lucky enough to stay here 3 times now. I love this place! I love the views. I have overlooked the lake 2xs and the City as well. The rooms are so comfortable. I love the huge beds, they are soft and comfortable, as well as very clean.
The soaps and other amenities are lovely!
There is a Fridge in the room and a coffee maker. A huge Television, with lots of great channels.
They put out bottles of water and fruit for you throughout the day as well as 2 bottles of Dasani in your room for starters. The view is amazing here.
There is a Starbucks in the Lobby. As well as a nice restaurant called Urban Farmer.
I have been there for lunch and Dinner as well. Pricey, but good.
You have to pay for valet parking. But, the staff of the Hotel are amazing. Very helpful and thoughtful.
The location is great to many different places to visit, including the Rock and Roll Hall of Fame.

Enjoyed our stay at The Westin this weekend. Very nice, updated rooms and friendly staff. Hotel encourages use of über transportation, which is not always the case in all hotels. We stayed in a deluxe room with skyline view, very good deal for the price. Property is very close to downtown, close to local eateries, museums, and west side market, etc. A great time overall, will look to stay here again during my next trip to Cleveland!

I am still not sure if Cleveland rocks but the Westin totally does! I really cannot understand the mediocrity of some
Of the other reviews?
This is an A+ hotel with a nice location downtown. The rooms are spot on and the staff couldn’t have been more helpful when it came to checking in and Later on with directions. I like to run and work out. I braved the elements outside. For the distance runner or biker… or even drivers, this is not the best place. What few paths there are around here (very few) they are totally worn and the roads haveMore Pot holes than you could even imagine! Back the hotel! The fitness center is top notch! It would be hard to find a better one at most hotels. Once again, the Rooms are tre fab with a modern lobby with all the ports and work areas plus comfort. I didn’t sit in the bar but I checked it out. Taking a beer break for lent but it caught my interest and looks totally appealing. I never had any issues with my internet.
I guess if I wanted, instead of all the rambling I could have just said, «hey, it’s a Westin, nothing more Needs to be said!»

This places deserves 5 stars! We booked the club level room with the city view! It was worth every penny! They give you free appetizers and drinks between 5 – 9. They take great care of you!
The room we got was perfect! We got the city view and it was perfect! The room was clean and very homey! No complaints at all!
My wife and I went down to the club lounge to hangout and have appetizers and drinks! Our waitress was wonderful!
When we got back to the room, we were surprised with champagne and truffles! What a perfect wAy to end our evening! A perfect night with a perfect environment!
5 stars to you WESTIN of Cleveland for making our anniversary week ended perfect

Wow! I was just there for a corporate event. I am thoroughly impressed by every aspect of this hotel! From the moment I walked in I was treated so nicely and it was genuine. My check in was seamless and I adored my room, very clean and calming. The event was held at the hotel and the staff were professional, quick and helpful. And the food was great at the event and at Urban Farmer! I can honestly say this was the best experience I have ever had in a Cleveland hotel. I highly recommend trying them out!

Stunning rooms, great location, and great service. Hotel is clean, and located near the few things that are in cleveland… take a short walk its easy to get around. The room service isnt cheap, but the food is good and comes up quickly. The rooms itself are clean, modern, and huge. We came on a weekend in December and they were reasonably priced. Also, theres valet parking. which seemed great at first, but upon checking out there was a bit of a wait and confusion. I would give the hotel 5 stars, but we received two seperate charges for $ 100 each which we were not notified about, so make sure to check your bill and verify everything first.

Checked in late to find I had been upgraded to a suite! When does that ever happen!!!
Room was nice & clean. Bed & pillows were above average. Breakfast spread in the Club Lounge was great. Nice location was a short 5 minute walk to the office. Will visit again.

This is a nice addition to the Cleveland hotel scene! opened about a year ago. The night auditor who checked us in is awesome! Upgraded to a suite with a view of Lake Erie, First Energy Stadium and the Rock and Roll Hall of Fame! Everything is modern and brand new looks great. The beds very comfortable, the shower is perfect. Starbucks on the first floor lobby. Wifi works great! A couple of minor things: Club lounge was closed over the Thanksgiving holiday, bummer, the interesting valet guy on Wednesday the 25^th late night was less than ideal, he did not know what he was doing and did not perform like a valet guy should. All in all a big hit, love it and this is my new default hotel when in Cleveland.

REVIEW FOR WEDDING RECEPTION
We held our wedding reception at the Westin Cleveland and I wish I could give it a higher rating since the venue is beautiful and I am a loyal Starwood customer.
PROS:
The location was beautiful! It overlooks downtown Cleveland and all the familiar sites I remember from growing up here. The food was delicious and the waitstaff were perfection — friendly and accommodating.
After we expressed concerns about Kyla (see below) we were provided with other day-​of Westin reps including «T», who was AMAZING.
CONS:
Our onsite contact Kyla Gala was routinely unavailable and would not respond for up to a week at a time during our planning process. It felt like every email we sent to her was met with an «out of office» reply in the months leading up to the wedding. It would frequently take 2 – 3 emails to get a clear answer from her and even then, we weren’t really sure what was going on. She charged thousands of dollars on the wrong credit card three times during our payment process. The day before our event she was «working from home» and proved to be entirely unavailable. Everything we asked her to do seemed like an inconvenience to her instead of her job.
The night after our wedding, we requested our cake topper and it took over three hours before it finally arrived in our room.
OVERALL:
I would find another Starwood property for your event, or ask to work with someone else on the events team and maybe you will have a better experience.

Serious service issues at this hotel.
1. My room was not cleaned once during my 3 night stay. Not once. I did not opt in to the green option, they just never stopped by my room. When I called the front desk, they weren’t sure what happened, but they didn’t offer to have someone come clean. They did bring me towels.
2. The very heavy sliding bathroom door fell off of its tracks when I tried to close it, nearly injuring me. When the maintenance guy came to fix it, he spent over an hour working on it. He said this was their most common maintenance issue. Seriously? They clearly spent a ton of money renovating this place and putting up trendy looking doors, but it’s dangerous to have a door that heavy that is clearly a risk for falling down onto guests.
3. I ordered room service breakfast on my 2^nd day, which never materialized. Nothing left outside my room, no phone call, nothing.
4. I left a few items in my room. I called security, who runs lost and found, they said they’d check and call me back. Hearing nothing, I called again 2 days later, they said they’re not sure, but they’ll check and call back. I called again the next day. They said they think they might have something, but they need to check. They asked me to email the list of things I left, I did. I never heard back. I called the hotel for 4^th (yes 4^th) time, asked to speak to a manager (Kayla). She assured me she would check immediately and call me back the next day. Again, never heard back. Overall very unprofessional.
Despite the terrible service at this hotel, the neighborhood is decent if you’re at a conference nearby like I was. Urban Farmer is an OK restaurant. I’m really glad that my work paid for this and not me, or I would have been a lot more furious at the exorbitant price for everything (food, internet, etc.), combined with major customer service issues

Chic small lobby with convenient tables and power for computers, and comfy seating areas to meet friends. The adjacent Urban Farmer restaurant is great, which is good since the *only* other food option in the hotel is a Starbucks. Tip: go past the Starbucks into the connected office building and turn right. There’s a little breakfast/​lunch place called Al’s that has omelets, etc. It’s only open weekdays, but is a good find for people craving something more than coffee.
This Westin is basic, the rooms are as expected, nothing fancy. The bathroom (no tub, no vent fan, dim lighting) was decorated in an unfortunate combo of tan and teal with blue & white tile, which some practical person probably didn’t want to replace during an upgrade.
NIghtstands by the beds had convenient power outlets. Wi-​Fi was good. Room had a safe on the lowest shelf of a cabinet. There was no way to use it except by crawling on the floor. And it locked me out and I had to call Facilities to open it, but the guy arrived promptly and was very helpful.
The Westin is a short walk to the Convention Center, especially if you figure out the secret back exit by Starbucks.

I have never experienced an expedient elevator ride at any Westin. With that said, the concierge lounge makes up for the cons. The lounge is wonderful, and I wish every Westin still had one. The food served here during breakfast and dinner are impressive. Cereal, bacon, sausages, bagels, bread, scrambled eggs, fruit, juice, oatmeal. It’s too bad I discovered breakfast on my last day here! I also love the charcuterie items laid out during the evening hours and could honestly just dine on wine and snacks in the lounge.
What really won me over is the room layout. Maybe my opinion isn’t too holistic though since I stayed in an executive suite. The view of downtown, minimalist feel, and living/​study room design – which induced a more comforting vibe than the Marriott rooms – appealed to me!
For the young crowd, The Westin would be more ideal than other hotels nearby.

This place is a bit of a cluster.
We had issues with the front desk (rude, eye rolling, called us 3 times while we were sleeping – before 7:30am, told us we had checked out…), the valet (brought the wrong car up because he was too stubborn to take our ticket with correct parking #), the restaurant (slow, inaccurate, inattentive – but delicious and cool atmosphere I must say!), and cleaning service (didn’t receive any during our two night stay).
I think the staff needs better training. For a hotel at this price point guests expect better hospitality. I do give the hotel props for being swanky – cool lobby and nice conference/​convention space upstairs. Convenient location that was easy to get in and out of, short walk to shops and restaurants but not many dining/​drink options in the immediate vicinity.

Beautiful rooms and a chic lobby make this one of the best properties in downtown Cleveland. The commitment to art by local artists is fantastic. The staff was friendly. The views of Lake Erie are wondrous.
The attached Urban Farmer restaurant is delicious and fun, and also is designed with a fun eye.

Very nice Westin located in the heart of downtown. Lots of restaurants nearby, but in the Westin itself there’s a nice steakhouse called Urban Farmer. Home grown, homemade food and butcher on site for all their cuts of meat. A nice wine selection and a fantastic serving of cornbread served before your meal. A touch pricey perhaps, but in my own opinion, not really especially in comparison to your more well-​known steakhouses in the area. The food was all fantastic.
The rooms were clean and nicely appointed with plenty of outlets available for your electronics including the very key outlets next to the bed.
Bathrooms likewise clean and spacious, at least in my room.
Staff were very nice and helpful. I hope to stay at this Westin next time I’m in town.

OK, let’s get this out of the way. The hotel itself was fine. It was clean, nice view, the front desk experience was good, the staff friendly at the desk, and it was convenient to the convention center. I have stayed at a Westin in Tampa, Cleveland and San Antonio since the first week of January, each for about 5 or 6 days. I tend to like the Westin Hotels, though Tampa and Cleveland’s hotel restaurants leave a lot to be desired and make you want to eat out.
So let’s talk about the bad part of the Westin Cleveland Downtown. Room service.
The menu has many things that are exactly the same dishes from the on-​site restaurant Urban Farmer. They have the same names, and when they are served, they are presented the same way, and prepared the same way. I asked the Urban Farmer staff if they were the room service restaurant. I was told by hostess that the food was prepared in a different kitchen from the restaurant for room service, but yes, many of the items are the same. She toured both kitchens when she was hired. So, there is some kind of connection between the Urban Farmer on site, and the room service food. Because I had eaten the burger (to go) from Urban Farmer and it was «OK» but not great, and because I had eaten dinner there with a colleague and because I had breakfast in there each morning of my five-​day stay, I decided to order room service one night when I was tired and had some work to catch up on with my laptop.
I saw many of the same items offered from the Urban Farmer, so I figured the room service would be pretty good. I was wrong.
I ordered the half-​roasted chicken, which was supposedly smoked and roasted to perfection, and because I enjoyed the spinach at the Urban Farmer, and it was offered on the room service menu, I ordered it, as well as some deviled eggs not on the Urban Farmer menu. I also ordered a bottle of sparkling water.
It took well over 90 minutes for the food to finally arrive, and this was after being told 45 minutes, and calling down at 90 to find out what was going on.
It shows up. I’m starving and delighted. I tear into the eggs. they were actually pretty good, if pricey, but hey, room service.
Then I cut into the chicken. I take a bite. I’m starving, I just put it in my mouth and go. I take one more bite and start to realize it is a little chewy and rubbery… then look at my plate.
Blood.
Lots of blood.
Chicken blood.
Pools of chicken blood.
I had just eaten improperly cooked, uncooked, improperly handled ½ chicken.
This was not smoked meat pink chicken, this was blood. I cut further into the chicken, to open it up. Its raw.
I call «Service Express.» They say they will send somebody up right away to get this.
An hour passes, nobody shows up.
I call them again, this time after just putting the tray of raw chicken outside of my door. 45 minutes after that second call, I finally hear somebody come and get it. The 2^nd time I had to call «Service Express» about picking it up, they at least asked if I wanted something else.
I had lost my appetite by then.
I had, lets call them, gastrointestinal disturbances, for the next few days. It was, in a word, unpleasant. Thanks, Westin Cleveland!
I posted a review about Urban Farmer and this experience. They deny having any connection to the hotel’s room service, even though many of the menu items are exactly the same, named the same, same price, presented the same way on the same dishes. So I don’t know, who do I believe. Let’s pretend for a minute that Urban Farmer has nothing to do whatsoever with the room service food at the Westin Cleveland Downtown. Let’s pretend that they allow the Westin to serve identical dishes with identical names to hotel guests. OK, maybe that’s some ongoing battle between the hotel stealing the menu from Urban Farmer and the room service crew. Bottom line, Urban Farmer got my review removed because it was «technically about room service at the Westin» and not the Urban Farmer proper, in the same building.
I will say this, Urban Farmer, on site when I ate there, was good and i didn’t get bloody, raw chicken. I only bring them up because one should know that the imposter menu offered that copycat’s Urban Farmer in many areas, might make you think you’re getting food prepared by Urban Farmer, or at least that the kitchen for room service at the Westin Cleveland is operated by people with something to do with Urban Farmer.
Bottom line just don’t order the chicken from room service. The service itself was terrible, so just go downstairs and eat at Urban Farmer or leave the hotel for some other place to eat.