Masis Dry Cleaners Llc

I have been using this dry cleaner for years, but the owner can be a bit rude and confrontational. If you ask him to be careful with an item, he becomes defensive instead of just acknowledging saying no problem. They do offer a discount if you pay in advance.

I have been going to this Dry Cleaner for several years and it is my favorite one in the area. I remember reading once about the harsh chemicals used by dry cleaners so when I saw this place advertising organic dry cleaning I had to try it.
First, the owner is a genuinely nice guy who will happily go out of his way to ensure excellent customer service. Second, the prices are very reasonable and they offer a 10% discount if you pay when you drop the clothes off. Third, they do an excellent job – not only with clothes but I’ve also had a suede jacket cleaned as well as a giant couch cover and both were done perfectly.
I highly recommend this place!

On 11÷5÷2014, I took a recently purchased Ann Taylor dress in to Masis Dry Cleaners to be dry cleaned. The dress had a stain on the left shoulder area, which was why I took it to get cleaned. A week later, I went to pick up the dress, and was told by the employee working there that they had tore the dress while trying to remove the stain, and that I should call the owner who will pay for the dress at the number provided. When I initially went to pick up the dress, the employee there had told me that as a result of this incident, the owner was going to be putting up a sign laying out new guidelines in the event that an item becomes damaged during the cleaning process. That being said, there was no such sign when I first went there (and I am not sure that they ended up putting this sign up)
When I called the owner, the owner angrily questioned me as to how I got his personal cell phone, and verbally attacked me, saying it was my fault that the dress was ruined (he said «you should have known that this stain was permanent!»). He told me to «just come in to discuss in person», and told me not to call the number again. I should reiterate that the reason I had the number was because the shop’s employee had volunteered it and advised me to call. I went back to the store on ¹¹⁄₂₂ to meet with the owner and attempt to exchange the dress and receive some compensation for it. The owner refused to pay for it and instead said he was going to the fabric store later that week and would attempt to repair the dress by patching up the hole. I did not hear from him for several weeks, and in mid-​January I called to follow-​up on this. The owner said that he has not yet had a chance to work on it, but he said «I gave you my word that I will fix this, and I WILL fix this,» and told me he would have it by the end of the month. I did not hear from him for 6 weeks, so just this past weekend (3÷7÷15) I called the shop to follow up. The owner told me to come in and that the dress would be ready. When I arrived I found that the dress had not been fixed, it was in the exact same state as it was when I dropped it off in November and the owner told me «I haven’t had a chance to, I’m sorry, you can put a pin in it even though that will not be attractive for a young lady.»
I feel that the proper business practice here is incredibly obvious — if a business provides a service which results in clear damage to a customer’s possession, that business should be responsible for compensating the customer, either monetarily or by repairing the damaged good. In this case, I was extremely pleasant in my interaction; when the owner offered to attempt to repair the dress, I agreed without hesitation, and I was patient throughout this multi-​month process. Yet at the end, my dress is still ripped and this whole ordeal has been a huge waste of my time.