The Tire Warehouse

I’ve dealt TW several times and the results were always mixed. At one point, they claimed they had no documentation of the new tires I purchased from them when I came back and needed to use my warranty to get one of the tires fixed. Since I stupidly threw out my receipts weeks ago, it was a he said she said situation and I had to pay out of pocket for that repair.
They tried to sweeten the deal by giving me a club membership because I was a frequent customer. If they acknowledged that I was a frequent customer, why didn’t they believe me about the tires then?
The wait is also horrendously long. I came in at 10 am Saturday for an oil change and to check a leak on a tire. I’m still here right now almost three hours later. Other customers have come and gone! I’ve done oil changes at other places in busy weekends and it took less than a half hour. Time to let go of this business.

I have a huge problem with the way these guys do business. They’re out for your money. They told me I needed all 4 tires replaced when only one was bad. I know you should at least do two at once but they insisted I do all 4. My previous set of tires was purchased from them as well. So I do it. Then they come out saying my breaks are metal on metal and change them now now now for $ 375. mind you, my breaks haven’t squeaked or made any type of rubbing sounds) I told them no. They didn’t bother noticing I was due for an oil change (which I wouldn’t have them do anyway) and then, as usual they took THREE HOURS to replace the tires. There was only one person ahead of me then I saw them all eating ice cream cones… I went to my mechanic the next day and was told my breaks are far from metal on metal and I can do them next oil change and that they gave me summer tires instead of all season. I will never go there again. Ever. Sick of being ripped off, lied to, and having my time wasted.

Customer service is terrible! Quote you on a tire and tell you a different price when you get there! Yes I have a problem with tire warehouse because they are UNETHICAL and it will sure catch up with them. They assume they have reeled all customer in and prices have been jumping… Varying what you drive and who you are! They never rotate your tires! That’s the original problem I had with them. My brake fluid was terrible (black) and they say it was perfectly fine! Huh? That’s my safety! But saving a few dollars doesn’t workout for me! I ADVISE EVERYONE TO AVOID TIRE-​WAREHOUSE! They are all lacking customer service skills. ZERO dollars I’d spend there now and I’ll continue to tell everyone. As they say few bad experience spread faster than few positive ones, that I never really had with them!

I have been taking my car there for many years and have noticed a downhill slide. The last two years, it has gotten especially bad. I took my car in for FRONT brake pads and asked them to check the FRONT rotors and all the tires to see if anything needed replacing. First they couldn’t find me in the computer when I have been going there for years.
Then another guy comes back and tries to sell me power steering, air filters, etc. He said my rotors needed replacing. I asked if they could grind them or flip them and he just made a face and wouldn’t directly give me a yes or no, just that it wasn’t recommended. He also wanted to charge me to do something with the back brakes and I said no. He argued with me saying it would cause problems. I’ve owned many Hondas that have twice as many miles on them as this one does and have never had back break issues.
Anyway, I repeatedly stated that I wanted the FRONT brakes pads (ceramic) and rotors (if needed) and a free tire rotation (since I purchased my tires from them). The prices quoted were like $ 99 each for the rotors and $ 130 for the pads installed. The total quote was like $ 366, which I said fine.
I sat there for over 2 hours while people that came in well after me came and went. They were crowded. When the bill comes and they tried to charge me $ 450… I questioned it and the clerk, who was surly from the get-​go became downright patronizing and said «well that quote was before tax». At point, I started getting really ticked off both by his attitude and the fact that I knew I was being ripped off. Tax is 7%. There’s NO way that comes to $ 450.
All this was done by without EVER allowing me to see the actual reciept with itemized charges. At that point, I demanded to see the breakdown of charges and he told me the «Extra» was for cleaning and «adjusting» the BACK brakes! I NEVER said I wanted that. He was the one that kept talking about adjustments every time I repeatedly asked «I’m getting front rotors and ceramic pads and a tire rotation right?» and I didn’t understand why he kept saying something about «adjustments». The clerk then tried to bully me and say «Oh you wanted to drive around with it like that?» Trying to pressure me into accepting the extra charges for things I did not agree to. I got mad at that point and the manager came over and comped the extra charge for the rear brake «adjustment and cleaning» that I never agreed to have.
The clerk I was dealing with became rude at that point and then tried to charge me $ 435 instead of $ 450. I again questioned this because he admitted that his quote to me (before tax) was $ 340’ish. I told him that tax is only going to be like $ 30 so I have no idea how you are getting $ 435. $ 340 +30 is like $ 370… So then he snapped at me and told me he was figuring it out right now and made some snide remark about how I got a free cleaning and adjustment.
I told him that I used to trust them not to rip me off, but I don’t have any trust left after this. He then scolded me and told me not to talk that way because they don’t do that there… REALLY? They just tried to rip me off for about $ 100…There was never any apology or even apologetic attitude for any of this. The clerk just got ruder and ruder.
To top it off when I walked out to my car, I saw that they had been messing around in my glove box and had papers that had fallen out. Not really sure why having brakes done would require them to be going through my glove box. I had checkbooks in there so if my bank account starts showing checks I didn’t write, I’ll know who to refer the cops too. After I drove the car home, I came in the house and washed my hands and the water ran black so apparently someone with black stuff on their hands test drove the car after the work and got my steering wheel filthy.
I will NEVER go back to this place again.

Tire Warehouse does all the inspections for the used car dealer next door, Carlito Auto Sales.
Long story short, they put an inspection sticker on an unsafe car, Joe at Carlito’s sold it to me, I was unknowingly driving around in a deathtrap.
I have never brought a car to them in the past and I surely won’t in the future.
(the long story is in my review for Carlito’s)

I was stranded in Albany with a blown tire in a weird size. I tried every tire dealer in the area and these guys were the only ones who were willing to make an extra effort to help. They went out of their way to get the tire to me. It was the definition of great customer service.

I’ve dealt with this Tire Warehouse on only a few occasions, but based on these experiences I can say that they’re a pretty good business and probably the only place in the area that I’d be willing to trust for tires (with the exception of the dealer I do business with, Keeler).
Any time I’ve been here, they’ve been really busy but they’ve managed it effectively and completed work on time (and within a reasonable timeframe). The one thing that makes me really like them is the fact that I was looking for a particular tire one time. They initially told me that they had the tire in stock, but it turns out that they made a mistake and it wasn’t at this location. Instead of BSing me or trying to talk me into buying something else, they had the tires brought over from one of their other locations and got the job done same day.