Citi Bank

Always like that only two person on the window and more then 15 people waiting for service i can’t believe.

I have had a Citi account since the 1990s. While its no longer my primary bank, I do keep an account open and when in the NYC area I use Citi. Location counts.
I stopped here because I needed to wire some money. This is not something I do often so wasn’t sure how it worked.
I sat with a banker and he helped me do it. While its not the fastest process it was clear and concise and he moved it along quickly.
There’s a $ 35 charge for wiring money though, so better to transfer it if you can.
1 star because of the ridiculous fee.
4 stars for the employee who helped me.
3 stars for being a chain.
So 2.5 overall. Rounding up instead of down because the employee (Jesus) was really pleasant.