Edible Arrangements

I ordered a dozen strawberries as a «Feel Better» gift for someone who had surgery. I ordered online, and went to pick it up at the store location. It was so easy. The order was ready when I got there. The strawberries looked great, and my friend told me they tasted amazing! Very happy with my experience at this store.

This was my first time at this particular location and I did not have a good experience. My dozen strawberries looked and tasted at least 5 days old — the typical Edible Arrangement standard was not met. I order 20 – 30 arrangements annually, so I’m part of the Rewards program, which gives you a free dozen strawberries every 4^th order. I picked up my reward today and was incredibly disappointed. I ordered them less than one hour before picking them up — they must have been last week’s strawberries. Mushy and old fruit is awful.

Super friendly and helpful staff, however something is not right with the fruit. The kids at our party said it tasted funny and my boyfriend said the same thing. Plus, the pineapple was not cored. The stars are for the staff only!

It was sweet and great that my boyfriend did something sweet for me by getting me an arrangement.
The fruits were good, and they were displayed nicely.
But the mood was spoiled because of the card. It honestly felt like a 1^st grader typed up the message. Not only did they misspell my boyfriend’s name (David…how do you misspell David to Daved?) but there were other typos in the note, and no capitals, or appropriate spaces. They are in the business and the message is just as crucial as the arrangement. It’s a shame a nice moment had to get spoiled by us being upset and laughing hysterically as to how someone could actually send that out.
There is something called spell check!

I spent almost $ 100 on an arrangement (including tax and a $ 12 delivery fee) to be delivered on my grandmother’s birthday, this past Saturday.
Saturday came and went with no delivery. Since I live in another time zone, I forwarded the confirmation to my mother and asked her to call to follow up. She was told that no one had been home at the time of delivery (which might have been true, depending on the time). When my mother asked why no notice had been left at the door, she was told that a representative had called both my grandmother and me to reschedule delivery. (Neither of us ever received a call.) My mother asked them to redeliver on Sunday morning.
When the arrangement finally arrived Sunday evening, my mother sent me a photo. I’ll upload it here as a warning to anyone thinking of using this location for delivery. Close to $ 100 for a pathetic-​looking, tiny arrangement that arrives a day late (and only after follow-​up)? Never again.
I’ve always been happy with Edible Arrangements before, but will NEVER use them again.
UPDATE: I spoke with the manager and he refunded my money. He also offered to sent out another arrangement, but I declined.