Henry Ford Macomb Hospital – Clinton Twp

I presented to the ER today with presyncope symptoms and hysterical due to fears my weekly g increasing dizziness and left arm pain was indicative of an impending stroke. I explained my symptoms to the triage nurse — severe dizziness, with a feeling of inability to lift legs to walk and searing pain down my left arm. These are all symptoms of serious medical emergencies such as stroke and heart attack. I was given an EKG which was normal then sent back to a room. I was immediately met by the doctor who was a compassionate man with a soothing demeanor but it was obvious that he was treating my symptoms as a panic attack. They gave me Ativan even after I told them I wasn’t anxious. They drew blood for the normal tests. No d-​dimer test to test for clotting and no troponin tests to test for heart damage. I was doped up on Ativan and promptly discharged less than two hours later with a diagnosis of lightheadedness and anxiety. There were no tests given to rule out any of the more serious causes for symptoms which should be customary in a emergency room environment. The staff was personable but the medical decision making left much to be desired.

Above and beyond care of all staff on the ICE for our family member this week. Allowed unlimited visiting around the clock. Soc. workers, NP and neurological staff were always available to guide us thru and answer any and all questions for adults and children’s level explanation. Refreshments, coffee, juices and snacks were provided each day. Thanks to the whole staff for the kind and compassionate care of our family member.

All of the staff but one nurse was very nice. BUT there was a lot of problems. I was there 3 days 2 nights with a 2 yr old. They are remodeling the pediatric ward and it’s like it was a surprise to everyone. Nothing was prepared. They didn’t even have crayons or a coloring book when I asked. Anything that we needed Pedialyte or some extra diapers, it all took two hours to get to our room. If one of my kids ever need to go to a hospital again, we will not be going here. Sorry because some of the staff was fabulous. Also one of the pediatric nurses should be fired. Not very compassionate towards sick lil babies.

Nice hospital, nice staff, easy access, big parking lot, good-​sized rooms, clean, they are pretty kind to visitors overall… they did a lot of good for my ailing SO’s father. It’s nice to have such a hospital in the area.

Last night I had to take my Mom to the ER because of increasingly bad headaches.
The parking lot was packed and we had a little freak out moment that we were going to be here all night long.
We checked in and waited for our name to be called for registration and vitals. There was plenty of chairs, couches, tables and TV’s to keep you occupied in the waiting room, as well as vending machines!
Within 30 minutes we were checked In and sent to our room.
Staff was very friendly and able to answer all of my Mom’s questions. Jennifer, one of our nurses, was such a riot! She kept my Mom laughing and smiling despite all the pain she was in.
After an IV, some steroids and a CT scan my Mom was out of the ER within 3 hours of arrival and feeling much better, especially after getting a few answers.
This ER was farther for us to drive to but the staff really made us feel welcome and well worth the extra 10 minute drive.
Facility is well maintained, clean and very friendly.

Today we welcomed baby Easton into this beautiful world. A handsome 7lbs 4oz baby boy.
I would highly recommend Henry Ford Labor and Delivery. The rooms are very spacious, extremely clean, and private. The hospital food is actually tasty. Parking is close and convenient. Or if you like, they have valet at the front entrance to the hospital. As soon as you walk through the front door there is hot coffee waiting for you. Every staff member of the hospital I encountered was happy and helpful.
This makes the third delivery for my daughter at this hospital. For each and every one of her deliveries, this place has only gotten better.
Her midwife was awesome, a very quiet and soft spoken woman, with an extremely gentle touch. The nurses, housekeeping, and all of the other staff we’re absolutely wonderful.

This hospital was a blessing to my family. The icu staff is professional and friendly. The level of care was excellent. The facility was clean and well maintained.

DO NOT GO TO THIS HOSPITAL
I had extreme back pain that shot from my lower back to my left foot and thought I had pinched a nerve so I went to my chiropractor. He told me that I had a symptom called drop foot and I should seek medical treatment immediately. I then went to Henry Ford hospital which turned out to be a mistake. When I limped in I told them my problem and then declined being wheeled into a room because sitting caused me extreme pain. The PA on call came in and I explained that the only position that was comfortable for me was to lay on my back. The PA left after hearing what I was in for but walked through the room about 10 minutes later and said «oh look your laying you must be feeling better» even after I had explained that laying was not an issue. 20 minutes go by and she finally comes back and performs some «tests» on my back which were basically her pushing on areas of my back that were fine. She said she saw no reason for an MRI and then sent me home with a script for Ibuprofen. After a few days of agonizing pain I decided to try Beaumont in Grosse Pointe. I told them my symptoms and about my drop foot and was given an MRI that night. My MRI showed an extreme bulged disc between my l4 and l5 and I had surgery the next day.
A few weeks later I get a bill from Henry Ford saying I owe $ 100. I called a woman named Candance Brown who dealt with patient complaints and was told that she would look into the matter. I got a letter a couple weeks after that that says Dr. Jerry Greib reviewed the PA’s notes and determined that the care I received was appropriate and that I was «walking normally without difficulty». I then called back because this determination was unacceptable for me since I had surgery at a different/​better hospital not 5 days after seeing them about the same issue. Ms. Brown then sent my complaints to a second appeals committee, they reviewed the same notes as Dr. Greib and determined the same thing. Of course they would have because the PA did not do her job correctly so why her notes be correct? I received a letter from a Debie Schroeder Director of service excellence that stated there was «insufficient evidence to support the allegations made» and that «no further action was warranted».
This hospital is a joke that steals money from broke college kids that could not work for two months because of problems they were too inept to find. THEY ARE THIEVES. Yes, $ 100 might not be a lot to some but it does to me since I was not given any care.
Edit** Here is my mri showing my injury. The docs at Henry Ford think I should have been walking without issue.