Moran Chevrolet

I am beyond happy with my recent lease from Moran!
This is my 3^rd lease with GM. I usually stick to 2 year leases with 15,000 miles a year. My first lease was a 2013 Malibu, then 2014 Cruze and now a 2016 Equinox. This year with my Cruze I was getting close to 30,000 miles even though my lease was not up until August.
The dealer I had been going (Buff Whalen) kept giving me the run around about getting me out of my lease early and into something else. The prices from them for a new lease were insane & they pretty much assumed I would stick with them and told me I didn’t have any other options. I the called another dealer (Bill Fox) and the gentlemen who I was dealing with there never called me back.
When I called Moran the woman answering the phone was incredibly nice. I asked her to please give me to a helpful sales person, I did not feel like calling another dealer. She transferred me to Ed Khoury– (highly recommend him!) What a wonderful, honest, trustworthy salesman! This was the last Friday in January and he quoted me for Malibu and Equinox. He was not pushy at all, and stated if I was interested we would have to do the deal Monday or Tuesday the following week. He told me to think about it and let him know. Which is what I did. I thought about it all weekend, left him a voicemail Sunday evening and told him I wanted the Equinox. Monday morning he contacted me and we did everything through email/​fax etc. I went in Monday evening and picked up my new car! I was in and out of the dealer within 45 minutes. He made everything so smooth and convenient for me. He never changed his prices on me like I’ve had some other dealers do, he was great!
I love my new equinox so much that I’m hoping to buy it closer to when my lease is up. I also have told many friends who are looking to get into a lease or buy to go talk to him.
I’ll definitely recommend this dealer and salesman to any of my friends or family members.
Thank you!

On the morning of February 1, I Had called to make an appointment for an oil change. I spoke with a very nice service advisor named Mike Salisbury. To my pleasant surprise, I was able to come in that same afternoon. I was running a bit late and phoned Mike to make sure I could still come in. Mike was more than happy to still accommodate me. Mike was very professional and able to explain concerns I had regarding my vehicle in a manor of which I could understand considering I do not know anything about cars. I was very pleased with his knowledge and professionalism. I was in and out of there under an hour which was a miracle compared to other dealerships I have been to in the past! Thank you so much Mike for your help!!!

I lease a Chevy Cruze 2014 from Moran.
Needless to say, given many Cruze problems, their service area is top notch. That delicious all you can eat popcorn is YUM.
Pleasant attitudes and nice clean atmosphere.
They drove me home and picked me up in same day with my lease fixed (hopefully).
Great experience every time.
Although… I won’t be buying another Chevy when my lease ends so I will miss their great service.
Salesman John Kelly is trying to sell me another new car on my job today at St. John Hospital.

I’ve been leasing a 2015 Chevy Trax from Moran since April 2015. I came into the dealership with my heart set on the Trax, and Moran paid me a better price for my old Chevy than Hamilton Chevrolet in Warren offered to pay me the week prior!
Since the sales visit, everything has been great. Despite moving in May to a house very close to Fox Chevrolet in Rochester, I choose to still come to Moran. When trying to schedule my first oil change, Fox told me they only perform warranty maintenance visits when oil life is 4% or less. WHAT? I called Moran, and they explained that they happily perform the service so long as you’re under 30% oil life. That’s more like it!
Both visits for oil changes have been extremely easy. I’ve scheduled both online, received personalized confirmation e-​mails the next day from a Service Liaison, and have always been greeted warmly when entering the dealership. When scheduling online, you’re also able to include comments for any additional services you’d like, such as a tire pressure check, tire rotation, or battery check. Both of my appointments have taken less than an hour for service. I’ll overlook the fact that Fox News was on in the waiting room this last visit. ;)
I’ll update my review if anything changes, but for now I definitely plan on continuing my service with Moran! Thanks guys!

I purchased my 2012 Colorado Z71 here and took it back a few years later to replace a key fob. My wife took it in and her words they treated her like royalty. They took less time than what they estimated it would take over the phone. Plus they had no qualms about programming an aftermarket fob. I have a feeling I’ll be back for service in the future.

Rob Miller my salesman was great to work with, he stayed on top of everything. This is my first time at Moran Chevrolet but it most likely will not be my last. The whole process from first contact to rolling out in my new Malibu was easy and trouble free. No complaints only praises. They exceeded my expectations. Thanks again. I have yet to experience anything beyond the new car sales side of the business

Review is for the Service Dept.
Vehicle was towed in with a non-​functioning transmission. Labor and parts for the transmission were covered under a GM extended warranty. Work was done in a timely manner and an outer tie rod was also found to need replacing. As always, the repairs were completed quickly and correctly.
Mike Salisbury is the best service advisor I have ever worked with at a GM dealer. He as assisted me several times and I find him to be very trustworthy, capable and knowledgeable.
I have had my vehicle serviced here for the past 5 years and have never been let down.

This dealership is perhaps the worst dealer I haver ever dealt with… I helped my daughter lease a new Chevy Cruz… she was driving a Chevy Cobalt which was in my name… we used the Cobalt as part of the down payment… my wife was also on the title but suffers from MS and was unable to come to the dealership for the closing… However, I have Power of Attorney for such occasions… Dan Cohen, GSM would not accept my Court sanctioned Power of Attorney… thus making my wife sick with MS have to come to the dealership… this dealership failed to adhere to a legally binding document causing great inconvenience to me and my wife not to mention hardship… I intend to file a grievance against Morans attorneys since according to Cohen this is where he got his advice. I’m extremely upset with this dealership and it’s attorneys… take my advise buy elsewhere… Robert OBrien

I traded in my Tahoe for a leased Equinox, and Rob Miller was my salesman. Super knowledgable, helpful, and made the process very easy. I love my new car, and will definitely be leasing my next one with Rob!

Last week I leased a 2014 Equinox LT. My sales person was Rich Milne and I could not praise him enough! He is extremely knowledgeable about your products and the entire sales process. He made it a breeze. My entire family has bought and leased many, many vehicles from him over the years and he is the reason we keep coming back to Moran. His assistant Christine, was a delight! She was also very knowledgeable about the vehicle and gave my husband and I a very detailed overview on all of the features. I was so pleased with this vehicle and the price, that I talked my mom into leasing one as well (she is picking hers up today). Thank again to Rich and Christine!

This review is for the body shop.
I was side swiped while waiting at a red light about a week and a half ago. They had my car done very quickly, which I appreciated. I picked it up and got it
home and noticed they fixed the door which was having trouble opening cleanly but they left the ding/​dent in my fender as well as the red paint that was on my white car from the other car that hit it.
I feel like my car was rushed and they didn’t do a very good job. I wouldn’t have gone to them had my insurance not recommended them. I wouldn’t recommend their body shop.

Where do I start. I purchased a certified pre-​owned car from them. It was a 2008 Malibu that had a warranty of 5 years/​100K miles. Under 2 years I experienced the following with the car: Transmission went out, Lifter, Radiator, Condenser, Brake replacement. When I took the car into an outside repair shop I found that the car had been in a major front end collision and the car I purchased had a perfect Car Fax review. When I contacted Moran, I had come to find that the original manufacturers warranty and powertrain had expired just a little over a month after I experienced these issues. I proceed to contact their management as a certified pre-​owned car should have NOT been in a major accident as under michigan law is deemed as auto fraud. I received not response from them until I filed a complaint from the better business bureau and contacted GM directly. Even so, GM sided with their dealership and I had to fund the value of car in repairs (rougly 13K) not including the cost to rent cars for the extensive repairs. I have never written a bad review for anyone but I hope that everyone reads this and thinks twice prior to buying a car from this dealership. You may be the victum of buying a car that was in an accident and has been covered up to make a few extra pennies instead of doing the right thing. Dealers like this deserve to lose business if they are not doing what is right to the average consumer. I urge you to stay away, this is a warning, if you buy new, I am sure you will be fine, but be wary and make sure you have someone else look over your car if you buy a car from here, they are snakes looking to get any free dollar they can. I am still pursuing legal action against them. BUY ANYTHING BUT GM PRODUCTS, THEY ARE TRASH.

Tina Raucher in finance gave me excellent service, as I was following up & trying to get a refund on a prepaid extended warranty.
We chatted a day or two before I came in & since I was in the neighborhood, stopped in & she directly called the GM warranty department & got my refund processed, and the check already came by today!
Also worth mentioning after over 2 years of construction, their dealership façade & showroom is 100% done & looks very nice.
And in closing, they have a superior service department. Ask for Mike Salisbury for your write up man & coupons

Leased a Chevy Volt here. The process was quick and seamless. The building is huge and full of hassle and bustle. I found the staff to be quick and helpful. No complaints so far. Really.
But with cars you never know, I might hate these guys when it comes to service, warranty or end of lease nonsense. I’ll do another review then.

They are currently finishing up the renovations to the showroom, but honestly I don’t think it helped one bit. I tried to buy a new car from them on two separate occasions over the past 5 years. Each time, I was ignored and was not treated with respect. During each instance, I was ready to buy a new car — I wasn’t going to waste time with countless questions or negotiations. I had the GM employee discount and knew exactly what I wanted. The last time, I waited around 15 – 20 minutes before someone came over to help me. I asked for a test drive on a particular SS model because I at least wanted to see/​feel the car before I bought it. The salesperson reluctantly got out the keys and said «fine». He said not to take it too far, just around the block (literally) because of some BS reason. The salesperson knew nothing about the car, and was practically annoyed that someone was interested in buying a car.
I left Moron Chevrolet and ordered the same car from Buff Whelan because they were MUCH nicer to deal with! Buff Whelan let me test drive the car and had no issues with me checking it out a bit longer. This was similar to Suburban Mazda who have the NICEST sales people!
Others seem to have great experiences with Moran, so your mileage may vary. My experience indicated they treated me the same over a period of several years, which was ignore me until I left or reluctantly try to help me out. I was even dressed nicely in casual business attire.