Mr Tire Auto Service Centers

Great Service. Customer Service was exceptional! Not a long wait. Ask for Shane! He will get you in out. Comfortable waiting area. Leave a review with Unilocal and get a coupon for oil change.

Aweful… customer service is beyond poor. This place isn’t even a last result. And how can an establishment not greet customers properly. Take your business elsewhere.

The waiting room is eerily quiet and painfully boring — bring your own music :(
OK, this establishment did enough to convince me that I will not go back again anytime soon.
So, earlier this month I brought my Explorer here prior to setting out on a business trip in the Annapolis area — the trip coincided with the need to get the oil changed. I phoned a few places to try and get the least expensive option, and was quoted a reasonable $ 34 for a high-​mileage oil change. Bargain, I thought.
Now the two nearest locations to me were both booked solid, and the third location — out in Clinton, MD, said their wait time was 1.5 hours, but was assured it would not be that long of an actual wait, I drove over. I confirmed the price with yer man over the phone, he said no problem, so away I go.
When I arrived, I suddenly didn’t get the best vibe from the place. Not only was the waiting area eerily quiet, but I noticed the floors were very dirty. Dusty. Seemed like the place hadn’t been swept in weeks.
At the desk, a company bloke was talking to a female customer. Well, rather, she was doing the talking, he just kept agreeing «yes, oh yeah» making the odd facial gesture. I stood behind her patiently waiting my turn, but dude didn’t even acknowledge me. After what seemed like ten minutes, she finally finished reiterating her story to him, and it was my turn. I identified myself as having phoned about 20 minutes prior about an oil change for an Explorer, but he seemed both oblivious and non-​interested. I asked about the specific service, and with minimal acknowledgement, he flatly said the service would cost $ 49. I then explained that I had been quoted $ 34 with the two other Mr Tire locations and this location as well that same afternoon, but he just ignored my explanation and suddenly put his hands up in the air and randomly said that I didn’t let him finish, and gave me a figure of $ 40.
I looked at him with confusion and hesitancy, and he just as randomly as before started to huff and make a fuss about my demanding a discount when he was already giving me a better than competitive price with a built-​in discount. Not wanting to get into a squabble and needing to get the oil change, I sighed and agreed. He took my car key, and wandered off into the shop.
I then sat down in the eerily quiet waiting room. There was a miserable looking young woman across from me, and a very smelly other patron sat across from me as well. I just plugged my phone into the wall, and started reading the football news, listening to music. As I looked around, the dirty aspect of the floor again caught my attention. I actually got onto Unilocal intending to review the place, but decided to wait until after the service was done. On checking in, I got an «offer» for a $ 21.99 oil change. I thought — happy days, I will apply this now.
After what seemed like an hour and half later, I got off my back side as the bloke got back from the shop and called me over. I went over, and he just looked at me with a «how will you be paying that» look. I showed him the phone and asked him as a first-​time cust could I use my Unilocal!offer — he just gave me a give-​a-​shite look and told me he had already given me a «discount». I didn’t think I was going to be successful, so I paid the bill, got my key, and got the hell outta Dodge.
When I got home, I checked the fluids, and realized these were not topped off.
Sigh.
Bugger Mr Tire.
I was not impressed, and highly doubt I’ll bother going back no matter what «discount» they offer. And especially not if they rely on blokes like that as the first impression of their business. Not the least bit friendly, and with a face like a slapped arse.

I had to have an inspection done for Window Tint removal. Apparently, local nor state police can sign off on their own repair orders for tint. They would rather waste the time of an inspection station with this BS. The shop overall was not that bad of an experience. However, they do h a very unprofessional mechanic bay.

Excellent service! I’ve been getting my oil changes and tire rotations here for over a year. I’ve had quick, professional service and honest feedback about my vehicle. I hate when you go to Jiffy Lube and they try to upsell the living crap outta you. It’s like dude, I just want my oil changed and you leave Jiffy Lube thinking you need a new car or something. Not so with Mr Tire, I’ve never felt pressured or sold. The staff has always been polite and engaging. The coffee is a little stale, but hey…

They’re helpful and nice just make sure they actually do the tire rotation you’re entitled to when you get your oil change!!! I’ve been to this one twice for an oil change and neither time were any of my tires rotated. I dont like getting shorted so I had to stop coming to this Mr. Tire

At first, I trusted Mr. Tire to take care of a few of my automobile needs, such as tires and brakes. However, my past experience is sure to be my last.
I dropped my car off on a Sunday via tow because it wouldn’t start. Mr. Tire had my car for 2 FULL days before even bothering to contact me. I called the office every day to check the status of a diagnostic. On the 3^rd day, someone from their office contacted me stating that they still could not find the problem with my vehicle. Another day passes and I still hear nothing about the progress of my vehicle. This goes on for 6 days before someone calls me on Saturday to tell me my ignition cylinder is broken.
Now, when I took my car into the shop, I was able to turn my keys in the ignition just fine. However, when I popped up to see how everything was going on DAY 9, the mechanic tells me that he still couldn’t figure out what was wrong with it. DAY 9!!! At the end of day 9, Mr. Tire contacted me to let me know they were going to tow my car to the dealership.
Day 10, no phone call.
Day 11. My car is not at the dealership. It’s at another Mr. Tire. –_​– No one even told me.
Day 12. The mechanic made up some excuse as to why they towed it there instead of another dealership… blah, blah, blah. At this time, I’m LIVID because they didn’t do what they said they would. Then the manager tells me, I have to pay my balance before they tow it to the dealership.
Day 13. My car is STILL not starting, but I had to sit at the dealership until my car was fixed. The dealer tells me my key won’t even turn in the ignition.
I had to pay almost $ 1,200 ON TOP of what I paid Mr. Tire (around $ 575) just to get my car out of the dealership shop.
It gets better…
The tow truck driver contracted by Mr. Tire ruined my front splash guard… had to go BACK to the dealer. (2^nd visit)
Mr. Tire didn’t connect my battery cables properly, so my car intermittently didn’t start… back to the dealer. (3^rd visit)
Let’s just say, if you want to have your car within 1 – 2 days, DON’T GO TO MR. TIRE IN CLINTON. I had to submit a claim to their corporate office for breaking parts, and THANK GOD they are paying me back for the dealer charges…

I called this Mr. Tire to schedule an appointment for my wife to bring her car in for tires. I had picked the tires online but it would not allow me to schedule online. When I talked with the manager to schedule an appointment and told him which tires to put on (using the price and name of the tires… even giving him the product number), he advised me that there was a better set of tires on sale at the exact price of the tires I wanted. Naturally I said «ok».
After scheduling the appointment I asked him how long my wife should plan on waiting. He answered me with: «It should be an hour to an hour and a half with alignment, balancing, etc…» (Paraphrase).
Now I’m reading online and hearing the internet that all tire prices quoted are «out the door» prices with no hidden shop fees or other fees not mentioned. However, when my wife leaves she calls and tells me the total was $ 873. I told her there’s no way because I was quoted $ 596 plus tax. She tells me that all she added to it was $ 24 for road hazard insurance because she figured what’s $ 24 on an $ 800 dollar bill, and it seemed worth it for the tires. She told me she even verified that it was $ 24 for the insurance.
When I called the shop to see why I was being charged so much for what should have been $ 620 plus tax, I was not greeted well. Upon speaking with the guy who helped my wife, he insisted that my wife told him that she wanted the alignment done on the car and that it cost $ 99, but only $ 75.99 with a special discount. He then told me that she chose the road hazard insurance for $ 24 a tire ($ 96). I told him, no she said it was $ 24 total… he basically called my wife a liar.
After getting home and telling my wife what had happened, she called them herself and asked for the manger (which is how I found out that I spoke with the manager that morning). When she told him that she never asked for an alignment and clarified that all she did when she got there is hand him the keys and correct the guy after he said she was in for an oil change. She told him «no, I’m here for tires, my husband spoke with you guys earlier and worked it all out…» That was all.
When realizing who she was, the manager insisted to her that I told him that I wanted the alignment — changing the story from my wife telling them she wanted it done. I was standing there when she was talking to him and I responded that I had not said anything about wanting the alignment done (and had never been given a quote for an alignment). The manager said that when he told me how long it would take, he included the time for an alignment… as if by him mentioning an alignment I’m suddenly consenting to the nearly $ 100 service without my knowledge? What?
Eventually, he told my wife he would refund the hazard insurance and let us still have the service to make up for the price of the alignment. In the long run, he was rude to my wife, they implied that both my wife and I are lying, and then we still paid more than we thought we were going to pay. He charged me $ 159 for tires that he quoted me at $ 149/​tire, and then insisted to my wife he quoted $ 159/​tire. Please remember, I read him the product number of the original tires I wanted at $ 149/​tire and he then came to me and said I have a better tire at the same price.
I won’t return, deal or no deal, this manager told my wife he says the same thing to all his customers (regarding the alignment), and if he’s giving you a service you don’t verbally request and then charging you for it, he’s being dishonest. Everything about this entire process was dishonest… down to the «no hidden fees» advertisement on the radio and online, they charged $ 10 for shop fees as well. Granted it’s only $ 10 and I would have had no problem with that, in the end it just compounds the rest of the lies.

Very helpful. Almost got ripped off by a couple of other Tire service centers & came here for another opinion. The gentleman was honest & explained everything wonderfully. Professional & honest. Will come back!