VIP Auto Appearance

Still going MORE than 6 months strong!!! I love this business sooo much, that I have my mom taking her Chevy impala to get detailed & shine bright. I am really happy with the services being offered and happy with the owners! Excellent local, small business.

Bought a LivingSocial deal. Charles Mack (I think the owner) scheduled my appointment at the company’s earliest weekend available time (about a month after purchase date). When I showed up, Charles refused to detail my car because he stated the package didn’t include cleaning the inside of my car, although the LivingSocial deal said the inside of the vehicle is included. Charles tried to up-​sale me a $ 175 package, which I refused since I already prepaid for the detail.
In the end, I wasted my gas and time. Charles wasn’t willing to do any of the detail work that I pre-​purchased. I could tell he was lazy and didn’t want to take the time to clean my car. I am very disappointed in this company and DO NOT recommend this place.

I purchased a Living Social deal and appointments for any type of service are always about 3 weeks out. However if you call and tell them you are not using a coupon from living social, groupon or any other website, they schedule an appointment for any service immediately. It is very clear that they are only willing to accomodate new cash/​credit card customers since they already got their money from living social. I wish I had never bought the deal because it is a waste of time and money. Do not waste your money!

Got a Groupon for window tinting for my BMW and it was done well. While they had to schedule my appointment one month in advance, I didn’t really mind as long as it was done before my groupon expired. The whole service was overall good. They provided water while I was waiting and suggested a place to go eat nearby. The place may not have the best view so they could work on remodeling/​presentation but as far as the quality of work and service they provided. I am a satisfied customer.

Great experience, I’ve been taking my car to VIP Auto long enough to see them slack now, and my car still looks as new as the day I bought it when I stay with my monthly appointments. They don’t ever slack over time. They do a FANTASTIC job of cleaning my Lexus to perfection, which has a cream interior and I am very finicky about the woodgrain, tires, etc. Everything is done by hand, and I’ve used their basic wash, interior/​exterior shampoo, all are great and done in a timely manner. They have also buffed out scratches and nicks for a very reasonable cost, where others have quoted 3 times as much. I originally tried VIP through a groupon special, and scheduled the monthly follow up. Their shop is a little small, but the staff are always friendly and I really like that it is a family business in the community to support. Sometimes they are über busy and its hard to get someone on the phone, but that is rare, maybe I am fortunate, or maybe I represent the majority of satisfied customers who may not take the time to write Unilocal reviews. Will definitely continue to use them as long as they continue to provide top notch cleaning services at reasonable prices.

Purchased a Groupon for tint and had to wait over TWO MONTHS for an appointment. Arrive about 10 min early and they tell me it will be 1 – 2 hours. I asked them to call me when the car was ready. I called to check back in around hour 2 and to my dismay they tell me that it will be easily another two hours because they messed up the order on the car in front of me. Needless to say I told them that I was just going to pick up my car. They seemed a little confused by me not wanting to wait another TWO HOURS. They can keep their Groupon and their crappy service.

Purchased a Living Social deal and appointments for any type of service are always a month out. It’s ridiculous! Why would anyone schedule an appointment for a car wash in advance when you dont know how the weather is going to be? It’s stupid and it is very clear that they started these deals without having the manpower to back them up and complete them in a timely manner. I wish I had never bought the deal because it is a waste of time and completely impractical. It is more of an inconvenience to have to schedule an appointment for a random car wash then to just redeem it at will like any other car wash. Plus, their normal prices for services are way too high. You would do much better off going to any other car wash in the area. Do not waste your money!

I attempted to redeem my Groupon for a Silver Level Interior Detail from VIP Auto Appearance and am disappointed that no one called me back for a full week (I had to call them again and they apparently had the wrong phone number written down for me), then I find out the earliest wash/​detail I can schedule is a month out which is a deal breaker for me. Just bad signs at the onset. My impression seems to be confirmed by the previous reviewers.

Bought tinting and detailing from living social. I’ve gotten tinting done 5 times before and I was always pleased. This place, omg, worst job ever. I had to fix bubbles myself on 4 windows, and rear window was just a total mess. Their excuse was «we entered wrong model of the car so film we got was different size». I told them to fix it but they said no as their temp tinting guys already left for the day. I called, also asked in person to make sure that I get 50 on front and 35 in the back (legal max in VA). I got 35 all around, now my car is illegal. Exact same thing happened to my friend who also bought the same deal. He got 35 all around with dust pieces between film and window, bubbles all over, etc. My another friend who also bought the same deal, go figure, bubbles all over, and this time, 50 all around. We had to wait for a month and a half to get next available appointment to get the tint fixed as well as to get detailing done. Yet another bubbles after the fix, and no detailing as they over booked themselves. Drove all the way there two times, wasted 2 Saturdays to get nothing accomplished. They have «life time warranty» but amount of time we’ve wasted w such a poor job, we are going to get our cars re-​tinted at local places we normally use. They hardly show the picture of their place online, you know why? Because the place looks like abandoned trashed gas station. If you are female, go with your guy friend as you will feel unsafe/​uncomfortable there.