Jan’s Professional Dry Cleaners

1.5 stars but I feel like being benevolent today. Anyway, it only gets one extra star because my dad took clothes to be cleaned here before and sent me over with some drycleaning of his when I used them and they came out okay, I think. Of the clothes I dropped off, two shirts returned conspicuously different than they looked when they were dropped off for cleaning. They were not damaged and had no huge stains, but normal wear and tear and did clean to be cleaned. I got back a shirt with a visible hole in it, from what I don’t know, but I believe it was burned by the staff during cleaning. There was no hole, now there is. End of the story. Second one had a strange smudge on it that was not there and a button was very loose and came off in hand, just basically torn off. It was a new shirt and had no wear and tear and NO LOOSE BUTTON. Again, it returned magically in a different shape than it was before we dropped it off and now it’s damaged. The button then had to be resewn back on. Did I mention the clothes smelled funky by the time I got them back? Yeah, that happened too.

I see that there are some negative reviews for Jan’s. I do not understand why, I have always had very positive experiences. When I had my business (Williams Orthotic Services) we had another service taking care of our very filthy lab coats. We accepted as normal that the coats were always going to come back with stains and dingy because we are so rough on them. It wasn’t till we switched to Jan’s that we realized what a crappy job the other service had been providing. Since I retired, I still drive 50 miles to take my special cleaning needs to Jan’s. I had some filthy vintage race track coveralls with special autographs on the back from people like Sterling Moss (very famous guy) and some antique automobilia patches on it. My wife used to clean it at home, but it was becoming grayer each time. Jan’s made it look like new again. I suspect that the negative reviews are from some kind of hater that is posting multiple posts to screw them over. Overall I would give them SIX stars if I could!

Avoid this place!
They had to refund me for the alterations done to my wedding dress. This happened the week of my wedding. I was literally looking for a new dress a couple of days before the wedding because of this. However, refunding botched alterations (after a bunch of back and forth and such) did not in any way alleviate the stress that I had from dealing with this nightmarish situation, nor did it pay for a new dress or magically fix my now-​damaged dress.
Seriously unprofessional. I was so stressed it, this experience literally ruined my wedding for me. One of the most stressful and upsetting experiences of my life. My mother was so livid, she was threatening litigation and words rolled off her tongue that I’ve never heard come out of her mouth before or since this nightmare.
The dress (which was a designer dress that I managed to snag on a sale) was damaged, had partial measurements done that were woefully inaccurate (I didn’t change size and I certainly didn’t get taller, plus I was wearing the correct wedding shoes when the seamstress took my measurements) and the fancy french bustle that was supposed to be completed was a joke. I cried so much that week. And to add insult to injury, I never received a sincere apology. Instead, I received a lot of excuses. I was treated very poorly, given multiple excuses, the royal runaround, and I heard a variety of flimsy attempts to «pass the buck.» And the place was dirty as well. Yikes.
PS: Don’t trust a business owner who repeatedly writes Unilocal reviews for her own business, only to see them removed (as they should be) by Unilocal or one who harasses reviewers online because she dislikes what is said (the truth!).