Perfect Fit

They’re very nice and tell you what you want to hear while they’re taking your money, but if there is a problem with the dress watch out. They had my daughter in tears after they ordered her a too-​small dress and tried to convince her it was normal that her bust was spilling out the top.

I can’t give you any advise on shopping there for their dresses because I was a bridesmaid in my experience. But I can tell you that they have no clue how to measure you for your dress. When I was measured they told me I would be a 10. I was pretty amazed because I am always a 2 – 4 in dresses and I asked how they got that. She said it was because my hips measure a 10. I laughed and said I wear a size 4 – 6 pant and this dress is an umpire waist so the hips don’t matter anyway. They said I could order whatever size I want but I have to sign a waver. This made me nervous that the dress would be too small so I ordered a 6 which I thought was safe. I got the dress and it is wayyyy to big. I tried on one of the other bridesmaids size 4 dress and even that was too big. When I was in the store trying the dress on when it came in I explained to the lady who was helping me that the reason this dress doesn’t fit is because they don’t know how to measure and she said «well thats why we have affordable alterations». HAHAHA if you call a side seam take in thats $ 30.00 and then $ 40.00 for the hem affordable then go right ahead and have them alter it.
I say all of this to say they give you a much too big dress so that you can pay them more for alterations.

I have more patience and understanding then most people dealing with customers because I have many years of customer service under my belt, but this place just really got me with how I was treated.
I was livid with the owner of this place the other day when I visited them for my alteration appointment. I had called to make my appointment and they didn’t have any availabilities till two weeks out. I was willing to wait because I have been to them before and liked their work.
I showed up for my appointment carting in my 5 and 2 year old and was greeted nicely and put in the alteration room. When the gal (the owner) came and asked me for the bride’s name so she can pull my bridesmaids dress I began to tell her that I didn’t purchase my dress from there. I already had my dress and it just needed to be altered.
Instead of her apologizing for a change in policy she very rudely told me that they didn’t alter dresses that weren’t purchased from their shop.
I tried to pack up my kids and dress as quickly as I could and explained to her that it would have been nice to been told that on the phone when I called two weeks ago. If they would have asked and told me then I would have found a different place to go to.
Now I have a very bitter taste in my mouth with that place and will never return or recommend them.
They are now on the same horrible list with David’s Bridal in my mind.
If the owner had even said it nicer to me and apologized for the policy change I wouldn’t have been as mad. I was so mad I was shaking. All it took was for a simple question asked when I called for an alteration. I don’t keep tabs on policy changes for every store I visit.