Menards

I’m not much of a fan of hardware stores. But when I came here it was okay.
I didn’t have a horrible experience here and the service was pretty good. The store can get sorta crowded but that isn’t their fault, there is just a lot of people that like this place.
One thing I think they can improve on is their parking lots because it is very bumpy and it’s hard to maneuver around in. They could also do better on organizing the store so it is easier to find things. When we went there last time all of the rocks were mixed together so it was harder to find the right rock because they all look the same.
We also came to get a charger for the electric screw driver and they sent us to the lights then back to the tools then back to the lights then back to the tools. Finally we got a universal charger but when we got home it didn’t work so we ended up going back and getting a new screw driver.
But overall a good experience and cheap prices!

Great prices, but many products are poor quality. You really have to dig to find decent looking trim, gutters, etc. Employees are not very knowledgeable. Checkers often have no clue and ring up items wrong. Love the sales and rebates they offer. They are also very good about returning just about anything.

Several weeks ago we purchased nearly $ 500 worth of items from Menards only to get home and realize we left a box of screws we had paid for at checkout. Because we live an hour away I called the store to see if they could leave the box of screws at customer service and we would pick them up the next day. The female manager I spoke to informed me we would need to bring the receipt in and watch security video with her of us purchasing (and forgetting) the screws. Omg, seriously? We paid for the screws, she acknowledged a box of screws matching the ones I described had been left at checkout and reshelved, but treated us as criminals all over a $ 5 item! I’m not going to waste time driving an hour to watch security video over a box of screws! (But it’s a great scam to reshelve and resell items customers have already paid for but accidentally left behind.)
After the incident with the screws, I emailed Menards and explained the treatment we incurred. I received a reply back, and that person gave me the GM’s phone number to call. I emailed back and explained I had already wasted too much time over this and didn’t feel the need to call the GM. Over the next week I received email from 3 different people at Menards asking for info on the screws, receipt info, our address etc. so they could overnight us the box of screws (which they eventually did). Although it was nice that that they took action, it was frustrating to have to go through all of that for a measly $ 5 item. Hopefully the manager who started the fiasco was at the very least reprimanded for treating us like criminals and sent to customer service training! We have since been back to menards, but pay close attention when we are checking out to ensure we don’t accidentally leave purchased items behind. I don’t ever want to go through this again.

Oh where to start. Horrible horrible service. The only reason we came here was because it was close to home. Whenever we would ask for help they would always be in a hurry. Give us the wrong parts and guess what happened we had to come back, return the items ask for help. Help… what help forget about it. Customer service is horrible the manager is soo stupid to figure things out. She can’t even do her job. Went to the home depot what a difference they actually take time to help you out and explain for to install things everything.

Gutter products damaged on shelf, get ready to dig for something that might work. Sales people offer little to no help when asked, and seemed to avoid customers or cut in front of then with out looking. Won’t go back.

After visiting this location at least 20 times in the last few months and I have learned quickly what they are strong at and what they lack. The strengths are they have a wide variety of inventory and they offer products that both women and men need. The areas for improvement would be that the products are not in the areas that make sense, and some of the younger associates don’t give the necessary attention when assisting customers or checking out.
Anyone can pick up dish soap and cat food, in addition to trim moulding and patio furniture. But if you are looking for the hedge clippers, don’t look out in the garden area next to the pots, soil and trowels. You also don’t want to waste time looking near the outdoor gardening glove and seed section (not in the garden area by the way). I went on a hunt that took 10 minutes and three different associates to finally find them in the patio furniture area.
I also had to waste time driving home with my purchase today to realize the young associate that checked me out put down that I bought 7 shelves instead of 4. She did not separate the items when scanning & counted the metal on the sides instead. Thankfully it had only been five minutes and the courtesy clerk understood, but it was still wasted time and not the first such experience.
My advice, plan on spending time looking down aisles and double check your charges before you leave.