Verizon

How can anyone give this store more that 1 star unless they are an employee trying to create a good review because of all the one star reviews. The customer service is TERRIBLE and VERY rude. When you go in there there are several employees looking at you just like walking into a Car dealership. I came in there just to look at phones. They would NOT help me unless I showed them my drivers license. Who has heard of that just to have a sales person show phones and features? I am already a verizon customer so why treat a customer like that.
Then I asked to speak to the manager. Some guy named Robert claims he is store manager. Asked to give me his regional managers name and phone number to complain about the service at this store. He refused. At the web site They want $ 400.00 plus for a phone and a 2 year contract valued at $ 3600.00, total $ 4,000.00 to spend for this worthless customer service. I will gladly take my business to ATT or t-​mobile.

Every time I come into this store I am always greeting with a friendly hello and I have a short if any wait time. They are always very knowledgable in what they are talking about and give great recommendations. They placed my screen protector on for me and even shipped an item to their store to hold until I got back from vacation! They are awesome! Will absolutely return again!

Great customer service from lady name FELICIA. Very nice got us a wonderful deal on samsung note edge. The down side of this shop not many variety of phones to choose from. But im happy with the service. We were in and out 30 min.

Never ever go here unless you want to wait forever and get no help. They will not help you with even the simplest of technical question. Two of the girls that work there are extremely rude to all customers it seems and we have a huge business account with them and they treat us like crap. I would never recommend anyone going here or even buying Verizon service they are no help what so ever. I have had multiple different problems with them and they never fix the mistakes they make on your account. Save yourself the frustration.

Very rude employees. The worker didn’t even want to listen to my problems with my phone and services and tried to fight me. If you are going to give me bitchy attitude man, don’t work for a job requires decent customer assisting skills.

this is probably the worst verizon staff in town, or was, i haven’t gone here in about a year now.
why i decided to do a review today? i’m thinking about doing an upgrade and this place finally pop back in my mind.
the last time i did an upgrade here, i did an order online and to be pick up at this store. when i came they made me waited half an hour (after signing in etc.)
there was like 2 other customer inside.
then this big dude came out with a box. it was filled with other crap that i didn’t give much shit about, like cases and etc. i told him i don’t care about any of that stuff and that im on a tight schedule.
dude was trying to sell me all sorts of things for my phone. i had to keep telling him no and to hurry up. next thing i know dude opens up my brand new phone and turns it on and shit. at this point i was confused as heck. he told me he had to make sure its working properly before it leaves the store. i said ok.
i was doing an upgrade for my little sister’s phone, at this time my little sister is at school (fresno state). basically i wanted to do an upgrade on the phone and surprised her with the new phone. i didn’t want to activate the new phone yet.
so this dude turns it on and he turns the new phone on and so my little sister’s phone got deactivated.
i told him, if he deactivated her old phone and now it won’t be working, how the heck is she gonna call me. i gotta go pick her up real soon. he just said sorry there’s nothing he can do and that its how its done.
i was thinking to myself, if i had ship the damn phone to my house by paying that 10 dollars, i wouldn’t have to deal with this piece of shit services.
overall, this place was and im not sure if it still is horrible.
this review is base on my last visit there.
there were multiple visits before that too and services was just as horrible.
many years ago i went in to look for a smart phone, this manager there was telling me to stop touching the phones because i might break it. was it because of my race? i don’t know.
my review would be way too long, im going to stop here. dating back to the last time i visit here, which was around september of 2013.
of all the times i came here, probably out of the 8 – 9 times, never got a decent services.
probably the worst was when they wouldn’t print out a copy of my statement for me.

do not go to this store. period. thank me later. horrible customer service. everyone rude.

The $ 600 bill is what brought me in, the horrible customer service is why I’m leaving Verizon. AMF’s!!!

Out of the ¾ major providers that I have been with in the last 18 years, Verizon is the best. They have always given me a personal phone call to advise that I might be going over my call minutes and suggesting that I opt into the next higher plan to cover my overage and then suggesting that after the billing cycle closes, call back and drop back down to my original minute plan thus saving me a lot of money.

I have been here before and it has been okay service.
Today was the worst service I have ever had and the manager did not even apologize for the service. I knew they were busy and decided to wait, so someone can help me. I was signed in by one of the workers and was forgotten. They blamed it on a «glitch» which was all BS because me signing in was still in their records. They had me wait for close to an hour. After the whole explanation of how my name got lost somehow… the manager tried to help me as much as he can. Then I found out that I didn’t even need to solve my problem at the store. He told me to call Asurion (the insurance company) for a replacement because it was covered. That took only 5 minutes… they wasted my time and I know he didn’t care.
Then when I called, the insurance company told me that my phone was not covered. So they rerouted me to Verizon customer service over the phone. They were a lot more helpful and solved my problem within 15 minutes.
My recommendation: Only go to the this store if customer service over the phone doesn’t solve your problem. They actually know what they are doing. This store just gives you wrong information. Going there will only waste your time.
I will not be going to that store anymore. It’s not worth waiting.
DO NOT GO TO THIS STORE!
CHOOSE ANOTHER FOR BETTER SERVICE!

Great Verizon store! New manager is awesome and the people are very helpful. I drive all the way across town to go to this store for the customer service.

Absolutely the worst Verizon store every. Horrible customer service. Peter «the manager» is very rude and not helpful at all. Scott «the district manager» never returns phone calls. If I could give it zero stars, I would. Disrespectful. I switched to At&t and will never go back. Terrible. Do NOT go to this store!!!